Home automation company · Minneapolis, MN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 43 cctv installation servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.7★★★★★47 Google reviews · 16 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for its professional installation of security, audio, and automation systems, highlighting effective communication and knowledgeable staff. Many reviewers note positive long-term relationships and successful upgrades to existing home technology setups. However, a small number of one-star reviews criticize the lack of after-sale support, citing difficulties with warranty claims and unresolved issues with aging equipment.
Google rating: 4.7 out of 5 from 47 reviews (91% five-star).
Reviews on this page: 47 Google reviews (44 with written comments, 1 with photos).
Owner responses: the business replied to 9% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyCctv Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SLH Home Systems / HYTE Technology: 81/100 on this factor. Category median: 91.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SLH Home Systems / HYTE Technology: 82/100 on this factor. Category median: 87.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SLH Home Systems / HYTE Technology: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SLH Home Systems / HYTE Technology: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SLH Home Systems / HYTE Technology: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SLH Home Systems / HYTE Technology: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
4.7of 5
5 stars4391%
4 stars00%
3 stars12%
2 stars00%
1 star36%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
95%praise
Praise7295%
Complaints45%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price480%
Reasonable120%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2026%
Staff & attitude2026%
Would recommend1722%
Communication68%
Speed & response57%
Price & value57%
Honesty & trust34%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very knowledgeable, accommodating, and with excellent service from the front desk to installation and support.”
“They were knowledgeable, professional and personable.”
“He was flat out rude and basically told me he didn’t want to deal with it and I should contact another Beam dealer.”
“I highly recommend them and they were great to work with!”
“John and Angie planned, coordinated and communicated and Matt, the lead technician, executed.”
“They were fast and made sure the wires were hidden and the installation looked very professional!”
“The entire team at SLH went above and beyond to create an affordable package that worked for our needs and budget and went out of their way to meet ou…”
“This is the second time we've trusted SLH with installation of technology systems in our home and they did a great job, again!”
People customers mention
Don5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SLH Home Systems / HYTE Technology for 3 kinds of job. Pick one to see what they paid and said.
RRob13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We've worked with SLH/Surelock for 22 years, starting with the construction of our home. Over that time we've been happy overall with their service, but since the change of ownership and staffing they have improved significantly.
We recently had SLH update and upgrade our home audio/video/automation system, which…
Great priceService not listed
EEddie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
HYTE Technology finished updating my event center with a full security system, cameras, automation, TVs, music, and a new sound system. Everything came together clean and works great. I highly recommend them and they were great to work with!
Great priceSecurity camerasSecurity system installation
EElizabeth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We had a great experience. The technician was very helpful and nice to work with. We are very happy with our new cameras and security system. We will definitely use them again.
Great priceSecurity cameras
EE1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
SLH did a great job on our basement remodel! We love the new space and the TV. Highly recommend!
Great priceHome theater installation
HHeidiLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I had some security cameras installed. They were a very professional company, enjoyed working with them. I would definitely recommend them.
CClintLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very knowledgeable, accommodating, and with excellent service from the front desk to installation and support. I highly recommend SLH for security and other systems.
We've worked with SLH/Surelock for 22 years, starting with the construction of our home. Over that time we've been happy overall with their service, but since the change of ownership and staffing they have improved significantly.
We recently had SLH update and upgrade our home audio/video/automation system, which was a two day job. John and Angie planned, coordinated and communicated and Matt, the lead technician, executed. They were all outstanding! They were knowledgeable, professional and personable. I highly recommend SLH!
Price assessment: Great price
Services: Service not listed
J
John NovickiLocal Guide · 49 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
HYTE Technology finished updating my event center with a full security system, cameras, automation, TVs, music, and a new sound system. Everything came together clean and works great. I highly recommend them and they were great to work with!
Price assessment: Great price
Services: Security cameras, Security system installation
E
Elizabeth Bachman1 reviewiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We had a great experience. The technician was very helpful and nice to work with. We are very happy with our new cameras and security system. We will definitely use them again.
Price assessment: Great price
Services: Security cameras
E
E S1 reviewiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Very knowledgeable, accommodating, and with excellent service from the front desk to installation and support. I highly recommend SLH for security and other systems.
R
RYLEY B8 reviewsiTotal number of Google reviews RYLEY has written across all businesses on Google Maps, not just this one.
Don and his whole crew were amazing. We built a new house and from the planning to the install of the alarm system, internet, tv hanging and blind install we could not be more happy. Would highly recommend we had no issues at all.
J
Jeff Mains4 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
When we moved to our new home we contacted Don at SLH to install the surround sound system, alarm system, internet and hang TV's. Don was able to re-use much of the equipment we had at our previous home which SLH had installed as well. This is the second time we've trusted SLH with installation of technology systems in our home and they did a great job, again!
B
Brad Brammer11 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
SLH installed a surround sound system, hung our new TV, and installed a tech tube in the wall to route all the cables to a rack in our den. Out of sight, out of mind. SLH also updated our alarm system and got us setup for monitoring. The Alarm app is so handy to set or dis-arm the alarm from our phones. We appreciate SLH professionalism and communication. Highly recommend them.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Home theater installation, Security system installation
