Self-storage facility · San Luis Obispo, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%54+34.3Reliability 28%23+6.5Replies to reviews 8%62+5.1Momentum penalty0−10Experts Score= 36Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#217 of 218 moversiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★240 Google reviews · 24 photos
85%five-star reviews
3.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
16.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SLO City Storage 4.6 out of 5 stars based on 240 reviews. Positive feedback highlights the facility's cleanliness, secure gated access, and helpful staff who provide quick service and free moving trucks. However, recurring criticisms involve significant rent increases shortly after contracts begin, refusal to accept standard renters insurance, and instances of staff being perceived as rude or unprofessional during interactions.
Google rating: 4.6 out of 5 from 240 reviews (85% five-star).
Reviews on this page: 240 Google reviews (212 with written comments, 3 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: September 26, 2026.
Service: Mover serving San Luis Obispo, California.
Data from Google, last updated November 1, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
SLO City StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SLO City Storage: 54/100 on this factor. Category median: 93.C
54
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SLO City Storage: 23/100 on this factor. Category median: 90.D
23
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SLO City Storage: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SLO City Storage: 62/100 on this factor. Category median: 81.B
62
Bar = this company · dark tick = category median.
Star ratings
240 Google reviews we collected
4.6of 5
5 stars20585%
4 stars115%
3 stars21%
2 stars94%
1 star135%
Praise vs complaints
Phrases our text analysis found in 212 written reviews
91%praise
Praise24391%
Complaints259%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11342%
Would recommend4517%
Speed & response3814%
Quality & results3212%
Price & value259%
Communication135%
Honesty & trust21%
What customers talk about
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very nice and welcoming and helped with all of my questions and concerns.”
“2nd, the most rude interactions, with the older gentleman & bald gentleman & lack of professionalism screams at people”
“…in getting us the best size/price storage unit for our needs, I would highly recommend working with him for any storage predicament.…”
“Avoid this place if you don’t want to waste your time.”
“Quick and easy, helped me out with a lock and found a unit size that would work!”
“The storage unit was perfect and there was great service!”
“3rdly, terrible security on premises, I will never do business with this facility ever again, & will tell all my friends & family the same.”
“Great customer service with reasonable hours to access the site.”
“They force you to buy "THEIR" (overpriced) renters insurance or else they won't rent to you.”
“Walked me through the process and thoroughly explained the process.”
“Very safe and reliable place!”
People customers mention
Bryan12 reviews
Bob6 reviews
Ramiro4 reviews
Cinnamon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDuncanLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
They jacked the rent up by 28% within a couple months of starting the contract… Which I gather is pretty common for this place after seeing more reviews.
Your things will be kept safe, but when you move out, they will be covered in dust, spiderwebs and they will ask you to sweep out your unit, even though it's…
DDavidLocal Guide · 530 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
The facility is pretty good, but the staff seems to be really uptight and a little confused.
AAdriana7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The customer service here is amazing 🙌🏽 Bryan was great! He helped us out, got us in with no problems he was awesome!
AAlly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
The worker at the desk tried to tell me the exact opposite what I had already confirmed on the phone. I had to argue with him multiple times to get the price I was promised and the times I was promised after arguing with him for 10 minutes. He also tried to tell me we were too late in the day to rent a storage unit…
SSamLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★
They kept out stuff safe, but that’s about it. They increased our rent by 50% after 4 months with no explanation and we were out of state and had no options to move or anything. They also didn’t accept our renters insurance (through Geico which is obviously a very common insurance) and made us pay extra for their…
BBrian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Clean facility. Keegan and Bob were great and very friendly. I did not get a free golf cart ride but that did not bother me.
They jacked the rent up by 28% within a couple months of starting the contract… Which I gather is pretty common for this place after seeing more reviews.
Your things will be kept safe, but when you move out, they will be covered in dust, spiderwebs and they will ask you to sweep out your unit, even though it's indoors and their facilities/construction aren't good enough to keep things clean while in storage.
The older gentleman who works there is very nice, but the guy named Bryan(?) is very difficult and extremely crass. With all the options in SLO, you're better off going somewhere else in my opinion.
D
David ScottLocal Guide · 530 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Absolutely terrible customer service.
Avoid this place if you don’t want to waste your time. I applied online, but their system glitched, keeping all my personal and card info. I came in person beforehand without the trailer to check everything. The guy (bald employee) assured me the space would fit and that insurance could be done on-site.
When I returned with the trailer, he completely changed his story. He started making up excuses that the trailer was "too big" (even though it easily fits the 10ft door), demanded extra insurance he previously said wasn't needed, and then suddenly claimed he had a 2-hour lunch break (after explicitly telling me earlier he didn't have one). It was obvious he just didn't want to do his job.
We went to another storage facility down the road, got the exact same size unit, and it fits perfectly with plenty of room to spare. Process took 5 minutes there. This guy is unprofessional and lazy. Management needs to look into his behavior, as I see I'm not the first one complaining about him. Highly NOT recommended!
A
Adriana Creador7 reviewsiTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
The worker at the desk tried to tell me the exact opposite what I had already confirmed on the phone. I had to argue with him multiple times to get the price I was promised and the times I was promised after arguing with him for 10 minutes. He also tried to tell me we were too late in the day to rent a storage unit even though we were there two hours prior to close/the time they said we were OK to show up at. So only rent if you’re willing to argue over price, contracts and times.
