Carpet cleaning service · San Luis Obispo, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 46 interior cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★715 Google reviews · 23 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, friendly communication, and effective stain removal on carpets and upholstery. Reviews highlight quick response times to quotes and easy booking processes. However, some lower-rated experiences cite issues with late arrivals, insufficient cleaning time for large areas, and dissatisfaction with pricing or specific results like tile grout.
Google rating: 4.9 out of 5 from 715 reviews (96% five-star).
Reviews on this page: 715 Google reviews (474 with written comments, 22 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 27, 2026.
Service: Interior Cleaning Service serving San Luis Obispo, California.
Data from Google, last updated October 28, 2026.
Score profile vs other interior cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyInterior Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Slo Steam Carpet & Tile Cleaning: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Slo Steam Carpet & Tile Cleaning: 90/100 on this factor. Category median: 91.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Slo Steam Carpet & Tile Cleaning: 94/100 on this factor. Category median: 95.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Slo Steam Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Slo Steam Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Slo Steam Carpet & Tile Cleaning: 81/100 on this factor. Category median: 97.A
81
Bar = this company · dark tick = category median.
Star ratings
715 Google reviews we collected
4.9of 5
5 stars68896%
4 stars132%
3 stars51%
2 stars30%
1 star61%
Praise vs complaints
Phrases our text analysis found in 474 written reviews
98%praise
Praise94198%
Complaints182%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1034%
Reasonable1759%
Overpriced00%
Not sure27%
$274+11% vs typical interior cleaning services
Middle half of what 24 customers paid ($214–$365) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results24726%
Staff & attitude22624%
Speed & response22523%
Would recommend13014%
Price & value798%
Communication374%
Honesty & trust152%
What customers talk about
We read 474 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“mazing, on time and did a great job on an off white carpet.”
“Tan carpeting probably hid the worst of them but the ladies there thought Chris could've spent a bit more time on it.”
“They are easy to work, fast, professional, and flexible.”
“Not at all helpful for a senior.”
“Lucas did a great job, prompt in arrival time and the carpet looks good.”
“Keep you hard Earned money locally, Use family owned businesses like slow steam, NOT a Corporate outfit.”
“Definitely recommend him and would definitely use him again!”
“Avoid them at all costs.”
“Quick, easy, simple, professional, and at a fair price.”
“I had them clean a very pricey rug that was so pet stained I really had no other option.”
“Good communication, quick cleaning, friendly staff, and easy payment options.”
“They completely revived my carpets — they honestly look brand new again.”
People customers mention
Kris13 reviews
Chris6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Slo Steam Carpet & Tile Cleaning for 8 kinds of job. Pick one to see what they paid and said.
AAmyLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Lucas did an amazing job and was so friendly. He did a very thorough cleaning on a high end sectional we got secondhand. The only surprise was how wet our indoor flooring got in the process (but it was cleaned up well!) - if you have real wood floors I’d move your furniture outside. I will definitely hire this company again for future needs. Thank you!
Paid $350–400Great price
JJohnLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lucas did a great job. Came when he said he would, identified the problem areas that needed cleaning and over the course of two days removed dirt and stains from many pieces of furniture. Definitely recommend him and would definitely use him again!
Paid $350–400Reasonable price
CCara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Steam cleaned a pet stained couch of vacation rental home. Looks new! Better than I could have imagined. Thank you SLO Stem!
Paid $300–350
RReanna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lucas was amazing and very amiable! Very professional and efficient! Would definitely recommend! :)
Paid $100–150Great price
CChristine7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The guys from SLO Steam just left and I can't believe the difference in my white couch and chairs. Very knowledgeable
and very nice too!
Paid $200–250Reasonable price
JJohn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They came, they cleaned, they left. No fuss no mess. 10 out of 10 would ask them to clean my carpets again.
Lucas did an amazing job and was so friendly. He did a very thorough cleaning on a high end sectional we got secondhand. The only surprise was how wet our indoor flooring got in the process (but it was cleaned up well!) - if you have real wood floors I’d move your furniture outside. I will definitely hire this company again for future needs. Thank you!
Price assessment: Great price
Price: $350–400
J
John OkerblomLocal Guide · 13 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Lucas did a great job. Came when he said he would, identified the problem areas that needed cleaning and over the course of two days removed dirt and stains from many pieces of furniture. Definitely recommend him and would definitely use him again!
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a week ago
Thank you for the review John. Removing tough stains from upholstery is a Slo Steam specialty!!! Glad you're happy with the work and we look forward to seeing you on our next visit!!
J
jose valdovinos6 reviewsiTotal number of Google reviews jose has written across all businesses on Google Maps, not just this one.
Jose -- thank your for taking the time to leave a review. We're happy you're satisfied with the carpet cleaning service and we look forward to seeing you on our next visit.
M
Madison Drake10 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
I have used them several times the best !!!mazing, on time and did a great job on an off white carpet.
Used them in the past the only carpet cleaning service you should call.
Response from the owner · a year ago
Thank you so much Madison!
C
Cody George4 reviewsiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Thanks for the review Hector. We do thorough screening and training before we send any techs into your home, so we thank you for noticing our investment in our service.
J
Joni Benton14 reviewsiTotal number of Google reviews Joni has written across all businesses on Google Maps, not just this one.
The young man showed up on the fit. Polite, got right to work and did a great job. Well known who to recommend when people ask for carpet cleaning care.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you Joni for taking the time to write this review. We look forward to seeing you on our next visit and appreciate you spreading the good word about our service.
