Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Slo Steam Carpet & Tile Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Slo Steam Carpet & Tile Cleaning

San Luis Obispo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 46 interior cleaning services · 4.9★ from 715 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Slo Steam Carpet & Tile Cleaning is better than 91% of interior cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Slo Steam Carpet & Tile Cleaning is better than 90% of interior cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Slo Steam Carpet & Tile Cleaning is better than 94% of interior cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Slo Steam Carpet & Tile Cleaning is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Slo Steam Carpet & Tile Cleaning is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Slo Steam Carpet & Tile Cleaning is better than 81% of interior cleaning services.A
81

Reviews for your job

Customers hired Slo Steam Carpet & Tile Cleaning for 8 kinds of job.

Slo Steam Carpet & Tile Cleaning for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$497
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 18

All 11 Google reviews tagged “Deep clean”

Shirley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have an older dog; doggie accidents. 😬 Will has protein spot cleaner, my 20+ year old bedroom carpet looks amazing. Thank you!

Deep cleanGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Will and his team are great. The tile floors and carpets look brand new. They have completed many jobs for us and as always came out better than expected

General carpet cleaningDeep cleanService not listed+ Responsiveness+ Punctuality+ Quality
Enchanted1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Made appointment online and they were really here the next day! Excellent job cleaning high traffic areas

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Shanae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Will and his team are professional, prompt and always go above and beyond for our owners! We highly recommend!

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Gina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

SLO Steam was very responsive and completed our services the day after I reached out to them. We are very happy with the quality of their work ... our area rugs and sofa look great!

Area rug cleaningUpholstery cleaningDeep clean+ Responsiveness+ Professionalism
Nicole16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Perfect perfect perfect!!!!!!!

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have three dogs and my carpets were a dirty mess. I was expecting one man to show up to do the cleaning and two came. They were on time and immediately on top of things. I just rent and my carpets haven't looked this good since I moved in about 10 years ago. I have had some bad experiences with other carpet…

Area rug cleaningGeneral carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Lydia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It was our first time working with Slo Steam and our experience was amazing. Will and his team did a very thorough job cleaning our living room and hallway. Will definitely consider working with Slo Steam again in the future and highly recommended!

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
brayan5 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep clean
joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$274+11% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning134$170–$310
Carpet steam cleaning64$170–$347
Pet stain & odor removal54—
Upholstery cleaning48$164–$310
Area rug cleaning41$131–$366
Deep clean11$271–$497
Drapes & curtain cleaning4—
Mattress cleaning2—

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