Furniture store · Grand Forks, ND · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%88+24.8Replies to reviews 8%41+3.4Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 62 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★1,192 Google reviews · 24 photos
87%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Slumberland Furniture 4.8 out of 5 based on 1192 reviews, with the owner responding to 30% of them. Customers frequently praise the knowledgeable staff, friendly service, and competitive pricing for items like mattresses and dining sets. However, recurring criticisms involve delayed delivery schedules, incorrect order entries, and disputes regarding return policies or advertised discount prices.
Google rating: 4.8 out of 5 from 1,192 reviews (87% five-star).
Reviews on this page: 1,192 Google reviews (598 with written comments, 6 with photos).
Owner responses: the business replied to 30% of reviews.
Most recent review: October 25, 2026.
Service: Furniture Removal Service serving Grand Forks, North Dakota.
Data from Google, last updated October 26, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Slumberland FurnitureFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Slumberland Furniture: 84/100 on this factor. Category median: 98.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Slumberland Furniture: 88/100 on this factor. Category median: 98.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Slumberland Furniture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Slumberland Furniture: 41/100 on this factor. Category median: 79.C
41
Bar = this company · dark tick = category median.
Star ratings
1,192 Google reviews we collected
4.8of 5
5 stars1,03987%
4 stars1018%
3 stars252%
2 stars91%
1 star182%
Praise vs complaints
Phrases our text analysis found in 598 written reviews
97%praise
Praise59597%
Complaints203%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32553%
Quality & results8614%
Price & value6410%
Speed & response559%
Communication457%
Would recommend295%
Honesty & trust112%
What customers talk about
We read 598 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wonderful delivery people - very knowledgeable and nice to talk to”
“I have better things to do with my month than fight with customer service and condescending techs.”
“Everything was great thank you for the great experience”
“Terrible service false arrival times poor communication”
“We found a really affordable, good-quality table for our Airbnb.”
“Over priced”
“Staff addressed my questions quickly and thoroughly.”
“Jeff was easy to work with, answered questions and made my shopping experience as painless as possible”
“No communication and no customer service.”
“I highly recommend Grand Forks Slumberland and sales associate Marjorie.”
“They didn't try to oversell items and gave honest insights.”
People customers mention
Jeff29 reviews
Marjorie13 reviews
Davis12 reviews
Andrew9 reviews
Cheryl9 reviews
Tyler7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kristi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★
Jeff was friendly and helpful! He let us shop and discuss on our own. He would check on us periodically! It was a very nice buying experience!
DougLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service and products. Sales answered all quetions and made us comforable making the purchase.
Bev4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The furniture sales lady made the process of shopping for furniture very easy. She has a pleasant personality!
nullLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We found a really affordable, good-quality table for our Airbnb. Good customer service as well.
JimLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everything went well. Nice inventory. Gary, our salesperson, was very knowledgable and wanted us to be satisfied. Thank you, Gary.
Le1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Slumberland had a nice selection to choose from. Jeff was able to answer all our questions and make the purchase process very smooth and easy.
Jeff was friendly and helpful! He let us shop and discuss on our own. He would check on us periodically! It was a very nice buying experience!
Response from the owner · 6 hours ago
Thank you, Kristi! We're glad to hear that you had a nice buying experience and that Jeff was able to assist you while giving you space to shop. Your feedback means a lot to us!
Doug LangerLocal Guide · 13 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Great service and products. Sales answered all quetions and made us comforable making the purchase.
Response from the owner · a week ago
Thank you, Doug! We appreciate your kind words about our service and products. It's great to hear that our team was able to assist you and make your purchase comfortable.
Bev Bina4 reviewsiTotal number of Google reviews Bev has written across all businesses on Google Maps, not just this one.
We found a really affordable, good-quality table for our Airbnb. Good customer service as well.
Response from the owner · 3 weeks ago
Thank you, Null! We're glad you found a quality table at an affordable price for your Airbnb and appreciate your kind words about our customer service.
Tyrone Denault4 reviewsiTotal number of Google reviews Tyrone has written across all businesses on Google Maps, not just this one.
Slumberland had a nice selection to choose from. Jeff was able to answer all our questions and make the purchase process very smooth and easy.
Response from the owner · a month ago
Thank you, Le! We're glad you enjoyed our selection and that Jeff was able to assist you effectively. Your smooth purchasing experience means a lot to us!
Bryan Russell8 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
