Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Smart Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%99+14Replies to reviews 7%30+2.1Craft & service penalty97−0.3Momentum penalty90−1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Smart Pest Control

Newport Beach, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 46 bee removal services · 4.8★ from 609 Google reviews

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Report card

Percentile vs other bee removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smart Pest Control is better than 80% of bee removal services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smart Pest Control is better than 67% of bee removal services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smart Pest Control is better than 97% of bee removal services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smart Pest Control is better than 99% of bee removal services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smart Pest Control is better than 90% of bee removal services.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smart Pest Control is better than 30% of bee removal services.D
30

Reviews for your job

Customers hired Smart Pest Control for 8 kinds of job.

Smart Pest Control for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Home inspection”

Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I wasn’t home.

Great priceHome inspection
Olivier2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The service is great and even better the agent who conducted the service is greater!!! Really appreciate Smart Pet for sending Cole to help us out. Merci

Great priceHome inspectionGeneral pest inspectionCockroach extermination
Miguel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Three cheers for Cole!!! Cole has lifted my familia to another universe! His patience and hard work taught me so much about Smart Pest maintenance. I appreciate that he worked along side me today so that I could better understand the Smart Pest WAY! 10/10 would HIGHLY recommend. Thank you again Cole and Team Smart Pest. Take care, Miguel A Narváez Jr

Great priceHome inspectionHornet & wasp exterminationRodent extermination
Patty13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cole was amazing and knowledgeable, he went the extra mile to clear away outside cobwebs and spray thoroughly. We are thrilled with the service and results!

Great priceHome inspection
Gerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Raul is absolutely the best. Spoke with me about issues then proceeded to do everything very professionally.

Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very respectful and professional, took the time to explain to me why and how they do what they do!

Home inspectionGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Professionalism
Devin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been using Smart Pest for almost a year now. Very happy with the quality and promptness of their work. Personable people to interact with

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Quality+ Value
Your2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a horrible smell in my garage that I thought was a dead rat. Raul came out a quickly found the source of the horrible smell which turned out to be a tiny mouse. I can not imagine how bad a full rat would of smelled. Raul showed me no less than 5 different places that the mice could get into the garage. He set…

Cockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Zach3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

The new owners of this company are horrible, they don't return calls, don't care about the customer, and the guy named RAUL who calls you over the phone, tries to sell you on a plan and is doing it ILLEGALLY. He's an UNLICENSED individual who overprices sales, and hounds you for a yelp review just to boost their…

Ant exterminationBug & insect exterminationCockroach extermination− Responsiveness− Punctuality

Price

$91-16% vs typical bee removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 59%Overpriced 1%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection79$56–$124
Spider extermination66$60–$148
Ant extermination37$58–$199
Rodent extermination37$79–$246
Hornet & wasp extermination28$111–$282
Mosquito extermination27$66–$108
Cockroach extermination26$65–$182
Flea & mite extermination24$85–$323

Compare with

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