Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Smart Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%99+14Replies to reviews 7%30+2.1Craft & service penalty97−0.3Momentum penalty90−1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Smart Pest Control

Newport Beach, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 46 bee removal services · 4.8★ from 609 Google reviews

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Report card

Percentile vs other bee removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smart Pest Control is better than 80% of bee removal services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smart Pest Control is better than 67% of bee removal services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smart Pest Control is better than 97% of bee removal services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smart Pest Control is better than 99% of bee removal services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smart Pest Control is better than 90% of bee removal services.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smart Pest Control is better than 30% of bee removal services.D
30

Reviews for your job

Customers hired Smart Pest Control for 8 kinds of job.

Smart Pest Control for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Termite extermination”

MaryJoLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My technician was extremely knowledgeable and placed rat traps perfectly in locations that are out of the way...where my dogs won't get to them!

Paid $140–160Reasonable priceHornet & wasp exterminationRodent exterminationTermite extermination
Kathryn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Was impressed with how much time and attention was paid to our property. He even cleaned the spider webs from the patio table and chairs. Keep up the great work!! Thank you!!!

Paid $80–100Reasonable priceHornet & wasp exterminationRodent exterminationTermite extermination
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Did a great job. Removed the webs and sprayed as directed.

Paid $100–120Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
ChrisLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jaun from Smart Pest Control was great did everything I asked and went above and beyond the call of duty battling it out with hordes of insects crawling from every nook and cranny of our home and when the spray cleared there were mounds of dead insects and we said thank you for saving us Jaun! Give this man a raise for perfecting his craft!

Paid $20–40Reasonable priceTermite exterminationSpider exterminationFlea & mite extermination
Jill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Smart Pest Control is wonderful! All of the techs are kind, polite, and very thorough. I wouldn’t use any other company!

Great priceHornet & wasp exterminationRodent exterminationTermite extermination
Miguel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Three cheers for Cole!!! Cole has lifted my familia to another universe! His patience and hard work taught me so much about Smart Pest maintenance. I appreciate that he worked along side me today so that I could better understand the Smart Pest WAY! 10/10 would HIGHLY recommend. Thank you again Cole and Team Smart Pest. Take care, Miguel A Narváez Jr

Great priceHome inspectionHornet & wasp exterminationRodent extermination
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional technicians. Always on time and on the date scheduled. Office staff very helpful.

Flea & mite exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Zach3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

The new owners of this company are horrible, they don't return calls, don't care about the customer, and the guy named RAUL who calls you over the phone, tries to sell you on a plan and is doing it ILLEGALLY. He's an UNLICENSED individual who overprices sales, and hounds you for a yelp review just to boost their…

Ant exterminationBug & insect exterminationCockroach extermination− Responsiveness− Punctuality

Price

$91-16% vs typical bee removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 59%Overpriced 1%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection79$56–$124
Spider extermination66$60–$148
Ant extermination37$58–$199
Rodent extermination37$79–$246
Hornet & wasp extermination28$111–$282
Mosquito extermination27$66–$108
Cockroach extermination26$65–$182
Flea & mite extermination24$85–$323

Compare with

Dr. Pest logoDr. PestExperts Score 99Newport Beach · 4.99★Dr. Pest logoDr. PestExperts Score 95Newport Beach · 4.96★CURA Termite and Pest Control logoCURA Termite and Pest ControlExperts Score 88Newport Beach · 4.89★