Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Smart Systems Technologies logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty52−4.8Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Smart Systems Technologies

Tustin, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 44 security system installers · 4.8★ from 219 Google reviews

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Percentile vs other security system installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smart Systems Technologies is better than 88% of security system installers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smart Systems Technologies is better than 82% of security system installers.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smart Systems Technologies is better than 52% of security system installers.C
52
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smart Systems Technologies is better than 100% of security system installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smart Systems Technologies is better than 100% of security system installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smart Systems Technologies is better than 24% of security system installers.D
24

Reviews for your job

Customers hired Smart Systems Technologies for 2 kinds of job.

Smart Systems Technologies for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.78
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 78 Google reviews tagged “Installation” · showing 20

John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Alfred Hernandez represents your company very well. He did a stellar job , of installing and educating me on the system. He deserves 6 stars !!!

Reasonable priceInstallation
Christian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

SST provider John was wonderful. I really appreciated his patience and work ethic.

OverpricedInstallation
Kristyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very efficient and professional technician

Reasonable priceInstallation
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The technician John was amazing, he did a tremendous job.

Reasonable priceInstallation
Kendall1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional service and very informative

Reasonable priceInstallationSecurity cameras
Arnel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John, the SST technician did an excellent job on the installation. He explained clearly how the upgraded system works.Great customer service.

Reasonable priceInstallation
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our alarm system is old and needs replacement. Alfred and John from Smart Systems Technologies came and replaced the whole system, including installation, re-wiring, and programming. The whole process only took 3 hours, and now we have the state of the art system at an affordable price. Both Alfred and John are wonderful and efficient.

Reasonable priceInstallation
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

John was very helpful and kind. He was great at explaining all the details about the alarm and answering all of our questions.

Great priceInstallation
Bob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Al is a fantastic and very professional technician. He is an amazing guy far beyond a technician.

Installation
SteveLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have been an SST client for over 12 years. I seldom utilize the service, because the system is reliable. Recently I had an alarm communication issue, and finally converted from land line to cellular. The conversion was easy and completed professionally. The monitor personal are quick to respond and friendly. Could not be more pleased with SST.

Reasonable priceInstallation
Lance5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our experience with SST has been great! The equipment they provided us with is “state of the art “, and all the people we’ve dealt with have been fantastic, including Eric, Neli, Lucky, and Al. Our primary installation technician (Lucky) was very patient in answering all our questions, as was his colleague (Al), and…

Reasonable priceInstallationSecurity cameras
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Josh & Albert were fantastic! Went above and beyond. Seemlessly helped transition from Cox to Directtv. Programmed all devices to our liking, mounted a new TV, removed all cox equipment and reprogrammed our universal remote. Have been a longtime SST customer and their service team is a big reason why.

Not sureInstallation
Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The SST technicians are very knowledgeable and efficient. They are friendly and provide a great service! Omar and Al both hit home runs today!!

Reasonable priceInstallationSecurity cameras
Donald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Al was excellent!

InstallationSecurity cameras
Jesse10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you Al and SST, Inc. for your help. Al is knowledgeable, professional and detailed. I highly recommend Al and SST to anyone needing security and, or smart home system products. 10+/10 help and service.

Great priceInstallation
Satbir10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

After a long evaluation of home security options, decided to go with SST for their value and good service record. Eric helped me analyze the pros and cons of what’s out there and why SST and alarm.com ecosystem is trusted by so many. On installation, Bismark was very thorough and detailed in his explanation of the…

InstallationSecurity cameras
Chloe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

It is very easy to use. Can control everything on the app. Bsmark installed the system and explained how to use and answered all the questions very kindly. The system itself is very reliable too. I highly recommend it.

Great priceInstallation
AlfredoLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Made multiple calls regarding my ubiquity system and left voicemails and never get a call back. I will be switching soon, what am I paying for if I don't get the assistance I need?

InstallationSecurity camerasService not listed
Geoff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Al was incredible! Explained everything thoroughly and set up my smart home to make my life easier.

Installation
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very Professional, Courteous, very Knowledgable and Efficient

Reasonable priceInstallationSecurity cameras

Show more installation reviews (58 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 44%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Installation78—
Security cameras27—

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