Hair salon · Greeneville, TN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%68+16.5Value 14%97+13.7Replies to reviews 7%71+5Craft & service penalty88−1.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 33%
4.7★★★★★718 Google reviews · 23 photos
88%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
$30typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers frequently praise the salon for friendly, knowledgeable stylists who communicate effectively during cuts, color, and waxing services, noting that the pricing is often lower than high-end competitors. However, some customers report negative experiences involving rude staff interactions, unexplained closures, and cuts that failed to match provided inspiration photos. Additional complaints mention that walk-in clients may receive less detailed attention compared to those with appointments.
Google rating: 4.7 out of 5 from 718 reviews (88% five-star).
Reviews on this page: 718 Google reviews (478 with written comments, 36 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 22, 2026.
Service: Hair Salon serving Greeneville, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
SmartStyleHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SmartStyle: 78/100 on this factor. Category median: 88.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SmartStyle: 68/100 on this factor. Category median: 84.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SmartStyle: 88/100 on this factor. Category median: 98.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SmartStyle: 97/100 on this factor. Category median: 97.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SmartStyle: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SmartStyle: 71/100 on this factor. Category median: 47.B
71
Bar = this company · dark tick = category median.
Star ratings
718 Google reviews we collected
4.7of 5
5 stars63488%
4 stars253%
3 stars91%
2 stars112%
1 star395%
Praise vs complaints
Phrases our text analysis found in 478 written reviews
94%praise
Praise43494%
Complaints306%
Price
What customers reported paying
$30-50% vs typical hair salons
Middle half of what 359 customers paid ($21–$48) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17638%
Quality & results15433%
Would recommend6113%
Communication296%
Speed & response276%
Price & value92%
Honesty & trust82%
What customers talk about
We read 478 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…urning out because it was her first haircut she picked out and was so nice to her I would recommend that woman she was great with my kid and so very k…”
“The manager got frustrated with her and was extremely rude and hateful in her tone yelling at her.”
“Sarah did an amazing job with my hair I'll definitely be going back to see her in the future.”
“I will not be returning Bc of the horrible haircut I received!”
“…ause it was her first haircut she picked out and was so nice to her I would recommend that woman she was great with my kid and so very kind to her…”
“…my face and longer on the other and it's very choppy all over I would highly recommend considering another stylist which the other stylist who is ther…”
“…tence has extremely me keep my hair clean she choose a style when I explained broken upper arm and clavical and collar bones with slight dislocation…”
“She's efficient, caring and a great conversationalist!”
“A good haircut for a great price!”
“…was found out it was $22 I asked if it was taxes included in that $22 price didn't get an answer the woman on the phone then ask the question whether…”
“Honestly the happiest I've ever been with a beautician.”
People customers mention
Sarah22 reviews
Jewel19 reviews
Walmart11 reviews
Satin8 reviews
Hill7 reviews
Tianna5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SmartStyle for 8 kinds of job. Pick one to see what they paid and said.
LindaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I got my eyebrows waxed and my daughter got her hair cut and the person that cut her hair ask my daughter every so often if she was okay with the way it was turning out because it was her first haircut she picked out and was so nice to her I would recommend that woman she was great with my kid and so very kind to…
Gale3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very capable hairstylist. Guess what you try to tell her so you end up getting you’re really looking for.👍
Kolya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Awesome!!!! I love my new style!! Sarah was so much fun and gave me a great cut!!! I will be going to her from now on. I’m so excited that I finally found a stylist!! Than u Sarah… I’ll be seeing u soon!!
Paid $20–40HaircutFade cut
MaryLocal Guide · 62 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Jewel is awesome. Sara is very personable, and she was able to fit me in her schedule, Sara does amazing color always looks Beautiful
Paid $60–80Custom cutHaircutHairstyling
LM1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
At this visit, Sarah covered my grays, which were growing out of my dyed black hair (level 1). She mixed a few dyes together to achieve a level 2.5 -3. My color is fantastic! She also added the Olaplex treatment to keep my hair healthy. I got a wonderful blow dry. Very satisfied!
MLocal Guide · 73 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Sarah is great! I trust her fully with my curly hair! She's pleasant and very knowledgeable about hair care.
I got my eyebrows waxed and my daughter got her hair cut and the person that cut her hair ask my daughter every so often if she was okay with the way it was turning out because it was her first haircut she picked out and was so nice to her I would recommend that woman she was great with my kid and so very kind to her
Kirsten Hensley was the one who done the work so very nice
Thank you so much for your amazing feedback, Linda! We’re thrilled to hear that Kirsten provided such a positive experience for both you and your daughter, and we appreciate your recommendation!
Gale Bolduc3 reviewsiTotal number of Google reviews Gale has written across all businesses on Google Maps, not just this one.
We appreciate your kind words, Gale! It's wonderful to hear that our stylist was able to understand your vision and deliver the look you were after. We look forward to serving you again at SmartStyle!
Kolya Boschee2 reviewsiTotal number of Google reviews Kolya has written across all businesses on Google Maps, not just this one.
Awesome!!!! I love my new style!! Sarah was so much fun and gave me a great cut!!! I will be going to her from now on. I’m so excited that I finally found a stylist!! Than u Sarah… I’ll be seeing u soon!!
Price: $20–40
Services: Haircut, Fade cut
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Well-kept
Response from the owner · a week ago
Thanks a lot, Kolya! We’re thrilled to hear that you love your new style and had such a fun experience with Sarah. We can’t wait to see you again soon at SmartStyle!
Kimberly Hensley7 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Always great service & friendly stylist.Sarah is amaxing! Always happy with the cut/style.
Services: Shampoo & conditioning
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Kimberly! We’re thrilled to hear you consistently enjoy our great service and friendly stylists at SmartStyle!
Mary JohnsonLocal Guide · 62 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Jewel is awesome. Sara is very personable, and she was able to fit me in her schedule, Sara does amazing color always looks Beautiful
Price: $60–80
Services: Custom cut, Haircut, Hairstyling, Ombre hair color
Response from the owner · 2 years ago
Hi Mary, Thank you for your feedback. We strive to provide transparent pricing and will review our website for accuracy. We appreciate your suggestion for an override option at the register and will take it into consideration for future improvements. We value your input.
LM Marsh1 reviewiTotal number of Google reviews LM has written across all businesses on Google Maps, not just this one.
At this visit, Sarah covered my grays, which were growing out of my dyed black hair (level 1). She mixed a few dyes together to achieve a level 2.5 -3. My color is fantastic! She also added the Olaplex treatment to keep my hair healthy. I got a wonderful blow dry. Very satisfied!
Thank you so much for your wonderful feedback, M Dugger! We're thrilled to hear that Sarah provided such an informative and positive experience, especially with your curly hair, and we look forward to welcoming you back at SmartStyle!
Lynn Carter2 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Sarah once again gave me the WOW factor after she was thru with my hair. Every time I go, it’s always better than the last. Just when I think she can’t out do the visit before, she does. WOW!!! Absolutely love my peek a boo calico colors.
Price: $200+
Services: Hairstyling, Blowdry, Hair coloring
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Lynn! We're thrilled to hear that Sara has consistently made your visits memorable and that you love your new haircut!
Angela Gilmore8 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I came in today and Sarah was my stylist. I walked out feeling like a million bucks! Had cut, color, boliage, and eyebrow waxing. She was fantastic! Ill definitely be back!
Edit to add for customers as I saw a negative review about this specific thing... PEOPLE! There are multiple signs that indicate if the stylists are booked for the day. To come in and distract a stylist to ask questions that the answer is CLEARLY POSTED is rude to her and the customer in her chair. Sarah politely advised everyone... I wouldnt have been as nice probably if id been in her shoes. Read the sign and call to make an appointment if you want a service. Poor Sarah was ran ragged with all the people wanting a walk in. And if she's booked, no need to be snarky and say, "Well Ill just go to Super Cuts."
Im sorry Sarah had to deal with that all day!
Thank you so much, Angela! We're thrilled to hear that Sarah made you feel fantastic with your cut, color, and brow waxing. We can't wait to welcome you back to SmartStyle for your next appointment!
Gerri Champagne1 reviewiTotal number of Google reviews Gerri has written across all businesses on Google Maps, not just this one.
AWESOME JOB !!! LOVE MY HAIR SARAH THANK you 😊 I will see you on 11-6-2026
Price: $100–120
Services: Shampoo & conditioning, Long haircut, Haircut, Hairstyling, Hair coloring, Service not listed
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · a year ago
Thank you so much for your fantastic feedback, Gerri! We’re thrilled to hear you were happy with our services at SmartStyle and look forward to serving you again!
