Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Smith Pool | Pool Repairs, Maintenance, Renovations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Smith Pool | Pool Repairs, Maintenance, Renovations

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 5.0★ from 274 Google reviews

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Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 97% of hot tub spas.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 96% of hot tub spas.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smith Pool | Pool Repairs, Maintenance, Renovations is better than —% of hot tub spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 98% of hot tub spas.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 100% of hot tub spas.A
100

Reviews for your job

Customers hired Smith Pool | Pool Repairs, Maintenance, Renovations for 8 kinds of job.

Smith Pool | Pool Repairs, Maintenance, Renovations for swimming pool equipment repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool equipment repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Swimming pool equipment repair”

RonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Best customer service…best communication…best staff! These guys have been taking care of my pool for years, and they continue to impress me!

Great pricePump repairs & installationSwimming pool filter repairSwimming pool equipment repair
Myra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Its so easy with Smith Pool. I just call or txt them , and they take care of it. You always know what service you will get and what it will cost. I get a detailed estimate, and sign off on it. All from home and all with a genuinely nice, real person.

Reasonable priceSwimming pool filter repairGeneral repairsSwimming pool equipment repair
TanyaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hey! Just wanted to say that Cat is a God send! She's helped me SO many times. She's an asset to your company. If it wasn't for her I might have went to another company. She's SO knowledgeable and very kind. I love people down to earth and she is that! Thanks again Cat for being GREAT at Smith pools!

Not sureSwimming pool liner repairElectrical repairPump repairs & installation
Rita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I would give SmithPool a 5 star rating! I would highly recommend their services to anyone needing pool services! I will continue using their services for all my pool needs!

Reasonable priceSwimming pool renovationsSwimming pool automation and controls repairGeneral repairs
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Smith Pools is timely, accurate and fair in their services. They provide an audit with each visit detailing what they’ve done, the overall condition of the pool and any chemical balancing issues found. The team is professional and polite. Highly recommend!

Customer photo from David's review
Reasonable priceSwimming pool resurfacingGeneral repairsSwimming pool equipment repair
Teri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have been using Smith Pools for years now. I absolutely recommend them to anyone!!! I love Millard!!! He is the best at making my pool beautiful every week. Prices are great!! Smith pools has fantastic weekly pool service and great customer service. Everyone I have ever dealt with is kind and friendly. I have an…

Great priceElectrical repairPump repairs & installationSwimming pool filter repair
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been a customer of Smith Pools for many years and have purchased above ground pools, ladders, Frog Chlorinator system, chemicals…opening and closing my pool! They are always on top of my needs and concerns with prompt communication and service. Very professional in all aspects. I don’t know what I’d do…

Reasonable priceSwimming pool equipment repair
JonLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service. Very responsive. Easy to get a maintenance appointment. Very highly recommended!

Reasonable pricePump repairs & installationSwimming pool equipment repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 72%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Pump repairs & installation16—
General repairs13—
Swimming pool filter repair12—
Swimming pool liner repair9—
Swimming pool equipment repair8—
Electrical repair6—
Swimming pool renovations6—
Swimming pool automation and controls repair3—

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