Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Smith Pool | Pool Repairs, Maintenance, Renovations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Smith Pool | Pool Repairs, Maintenance, Renovations

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 5.0★ from 274 Google reviews

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Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 97% of hot tub spas.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 96% of hot tub spas.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smith Pool | Pool Repairs, Maintenance, Renovations is better than —% of hot tub spas.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 98% of hot tub spas.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smith Pool | Pool Repairs, Maintenance, Renovations is better than 100% of hot tub spas.A
100

Reviews for your job

Customers hired Smith Pool | Pool Repairs, Maintenance, Renovations for 8 kinds of job.

Smith Pool | Pool Repairs, Maintenance, Renovations for swimming pool liner repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool liner repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Swimming pool liner repair”

Husni9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

**Excellent Service from Smith Pools** Smith Pools provides outstanding, reliable, and professional service\. Chance is a knowledgeable, courteous, and detail\-oriented technician who takes pride in his work and goes above and beyond to keep pools in excellent condition\. **I highly recommend Smith Pools and…

Great priceSwimming pool liner repairService not listed
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We bought our 30-foot round pool from Smith Pool four summers ago after canceling our contract with Family Leisure, and we’re still glad we made the switch. This week we had an issue with the liner holding air bubbles, so I scheduled a service visit to have everything tightened up. The morning before they were due…

Customer photo from Donna's reviewCustomer photo from Donna's reviewCustomer photo from Donna's review
Reasonable priceSwimming pool liner repair
Marcella4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

As usual Millard has done an excellent job with our pool and hot tub. He gives us hard word and excellent results. He is also very reliable.

Reasonable priceSwimming pool liner repair
Charlotte10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Tech came and replaced part in record time! Smith pools always check to make sure my pool is working at its highest capacity! Been a customer for 8 yrs; don't regret any of it.

Reasonable priceSwimming pool liner repairSwimming pool filter repair
TanyaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hey! Just wanted to say that Cat is a God send! She's helped me SO many times. She's an asset to your company. If it wasn't for her I might have went to another company. She's SO knowledgeable and very kind. I love people down to earth and she is that! Thanks again Cat for being GREAT at Smith pools!

Not sureSwimming pool liner repairElectrical repairPump repairs & installation
Earl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The crew was awesome. They started taking out the old liner and did a great job of picking up the trash. The new liner install was great. No issues at all the entire team was very knowledgeable and helpful to me for the entire process. Outstanding job. I would recommend Smith Pools to everyone.

Reasonable priceSwimming pool liner repair
ChanieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very impressed with the quality of work. The vinyl liner replacement was done professionally and the end result looks fantastic. Highly satisfied.

Great priceSwimming pool liner repairSwimming pool renovations
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

We have been with Smith Pools for 9 years and their service has always been 5 stars.

Great priceSwimming pool liner repairSwimming pool renovations
PhongLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceSwimming pool liner repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 72%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Pump repairs & installation16—
General repairs13—
Swimming pool filter repair12—
Swimming pool liner repair9—
Swimming pool equipment repair8—
Electrical repair6—
Swimming pool renovations6—
Swimming pool automation and controls repair3—

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