How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Better than 73% of HVAC contractors · #18 of 67
Smith Thompson Heating & Air Conditioning Dallas for a/c system maintenance
Clear ✕All 59 Google reviews tagged “A/C system maintenance” · showing 20
Noel was very nice. He completed installing surge protectors on the central heat unit and the air conditioner. Very professional. He also provided photos of the installations. Thank you.
Emanuel is always so prompt, knowledgeable, and pleasant. He does his checks then explains them to me and of course offers the add-on's that may be of interest.
Our service provider, Allan, was professional, quick and efficient and did a great job explaining everything he had done.
Emanuel was friendly, thorough, and very honest. Spent almost 2 hours checking our system to see if he could find a leak. Definitely recommend Emanuel and Smith Thompson.
Today, I had an issue with HVAC system. It was not cooling properly. William provided exceptional service. He needed to add some coolant. The system is cooling the house again. Thank you, Smith-Thompson for always providing wonderful services and amazing technicians.
Margarito and his team are excellent. They are professional, polite and friendly.
As with my past services from Smith Thompson, William did an excellent job! I appreciate everything that your company has given me with your service personnel as they are ALL very thorough and accommodating to my service needs. I'm so glad that Smith Thompson added heating and air conditioning service to their…
While the initial pricing for the service call was reasonable, the actual service provided by the Smith Thompson Heating & Air Conditioning Dallas technician, Lemuel, fell a bit short of acceptable standards. Although he arrived on time, several key items from the promised scope of work were skipped or only…
Lemuel did a very thorough job inspecting every part of my AC. He explained everything to me that he found and shared pictures from the attic. It was over 100 degrees outside but he spent nearly 3 hours checking it out!! Definitely recommend him!!
Alan arrived promptly as scheduled. He evaluated all components of my HVAC system and explained common problems to look for in simple terms. In his written report, he made two recommendations for upgrades and both make tremendous sense. There was NO pressure of any kind to buy anything and I really appreciate…
Over the 40 years we have owned our home, Juan was possibly the best HVAC maintenance technician we have ever had here. He was very professional, knowledgeable and made great recommendations to improve efficiency.
Emanuel provided excellent and thorough service.
The Tech for our AC tuneup and check was absolutely great! Personable and professional. We welcome him back.
Emmanuel did a great job in identifying the problem and getting my A/C system working at full capacity. He was on time, thorough, and exceptionally professional. Highly recommend!
Juan was on time, professional and did an overall great job
Noel was very thorough and professional.
Professional and courteous
Hamza was very through doing the AC inspection and provided clear explanations. He also has an excellent customer service demeanor.
Being courteous, Emanuel text me that he was on his way. Upon arriving, he politely re-introduced himself. I have a maintenance subscription with Smith Thompson HVAC and Emanuel has previously maintained the system at our house. He checked the A/C system in the attic. The recent rain soaked the ground but did not…
Technician, William, was very friendly and knowledgeable. Explained problem I was having with drainage flow after installation of new compressor. He repaired and made sure it was fully operational before he left. . Excellent technician. Highly recommend his expertise and service.
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Blue = Smith, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
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Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
