How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Better than 73% of HVAC contractors · #18 of 67
Smith Thompson Heating & Air Conditioning Dallas for a/c system maintenance
Clear ✕All 59 Google reviews tagged “A/C system maintenance” · showing 40
Noel was very nice. He completed installing surge protectors on the central heat unit and the air conditioner. Very professional. He also provided photos of the installations. Thank you.
Emanuel is always so prompt, knowledgeable, and pleasant. He does his checks then explains them to me and of course offers the add-on's that may be of interest.
Our service provider, Allan, was professional, quick and efficient and did a great job explaining everything he had done.
Emanuel was friendly, thorough, and very honest. Spent almost 2 hours checking our system to see if he could find a leak. Definitely recommend Emanuel and Smith Thompson.
Today, I had an issue with HVAC system. It was not cooling properly. William provided exceptional service. He needed to add some coolant. The system is cooling the house again. Thank you, Smith-Thompson for always providing wonderful services and amazing technicians.
Margarito and his team are excellent. They are professional, polite and friendly.
As with my past services from Smith Thompson, William did an excellent job! I appreciate everything that your company has given me with your service personnel as they are ALL very thorough and accommodating to my service needs. I'm so glad that Smith Thompson added heating and air conditioning service to their…
While the initial pricing for the service call was reasonable, the actual service provided by the Smith Thompson Heating & Air Conditioning Dallas technician, Lemuel, fell a bit short of acceptable standards. Although he arrived on time, several key items from the promised scope of work were skipped or only…
Lemuel did a very thorough job inspecting every part of my AC. He explained everything to me that he found and shared pictures from the attic. It was over 100 degrees outside but he spent nearly 3 hours checking it out!! Definitely recommend him!!
Alan arrived promptly as scheduled. He evaluated all components of my HVAC system and explained common problems to look for in simple terms. In his written report, he made two recommendations for upgrades and both make tremendous sense. There was NO pressure of any kind to buy anything and I really appreciate…
Over the 40 years we have owned our home, Juan was possibly the best HVAC maintenance technician we have ever had here. He was very professional, knowledgeable and made great recommendations to improve efficiency.
Emanuel provided excellent and thorough service.
The Tech for our AC tuneup and check was absolutely great! Personable and professional. We welcome him back.
Emmanuel did a great job in identifying the problem and getting my A/C system working at full capacity. He was on time, thorough, and exceptionally professional. Highly recommend!
Juan was on time, professional and did an overall great job
Noel was very thorough and professional.
Professional and courteous
Hamza was very through doing the AC inspection and provided clear explanations. He also has an excellent customer service demeanor.
Being courteous, Emanuel text me that he was on his way. Upon arriving, he politely re-introduced himself. I have a maintenance subscription with Smith Thompson HVAC and Emanuel has previously maintained the system at our house. He checked the A/C system in the attic. The recent rain soaked the ground but did not…
Technician, William, was very friendly and knowledgeable. Explained problem I was having with drainage flow after installation of new compressor. He repaired and made sure it was fully operational before he left. . Excellent technician. Highly recommend his expertise and service.
Emmanuel Did an excellent job he covered everything and he was very polite and courteous and informative about what he was doing
Juan was fantastic. Very friendly and knowledgeable. I signed up for the $25 quick check, and he was very thorough and even covered up/patched some exposed wiring. Thank you!
Very honest very knowledeable.
Zach from Smith Thompson HVAC Services performed the annual maintenance on my 3 AC units today. He was on-time, thorough, and he communicated well, explaining his findings and recommendations thoroughly. He was very responsive to all my questions. Great job Zach!
Zach did an excellent job taking care of the issues maintaining and cleaning the outside unit. Fixed some hoses and exposed wires that were loose and was able to complete the job quickly and fairly inexpensive.
CJ did an excellent job in performing preventative work on my two A/C units. Professional, prompt, and courteous. He explained and demonstrated everything he was going to do, then showed me the completed job. Thank you, CJ!
We've been long-time customers of Smith Thompson but this was our first time using Smith Thompson for A/C services. Amazing experience! Carson communicated ETA, arrived early, was super professional, explained things very well and was in and out very quickly. We'll definitely be using Smith Thompson in the future for A/C needs!
Excellent service and did not try to sell unnecessary services. Will use again!
We were given a detailed report of the inspection, which was very helpful.
We have four A/C units and have not had them checked by a reputable organization for some time. William did an excellent job of spotting several problems on our units and completing all of the repairs. He was great to work with and communicated everything very clearly. He showed me where the issues were on the…
Hamza has been really thorough with the inspection and maintenance work. He very well explained the questions/concerns and completed the maintenance work in a very professional manner. He is very knowledgeable and experienced in his work. Definitely recommend him and Smith Thompson for AC maintenance/repair work.
William was knowledgeable, skilled and professional.
Noel of Smith Thompson explained the issues my 14 year old HVAC was experiencing- it reached its lifetime and would need to be replaced as costs to fix would be expensive with no guarantee that future failures would occur. Priced out new system from Lennox - complete with ductwork. Noel is professional explaining…
Very polite, knowledge and very helpful.
Zach was friendly and respectful of our home. It was clear that he did a very thorough inspection and made the appropriate recommendations to address our A/C issues.
We have used Smith Alarn for security for years and decided to try them for Air Conditioning. It was a pleasure working with Lemuel. He gave us a few options to consider and was very thorough. Not high pressure at all . Will be calling back to book our next appointment for the furnace checkup in November .
CJ was thorough in his maintenance service. Replaced 4 air filters. Informative in his recommendations, asked me several times if I had any questions, made sure I understood what findings were made. Professional, polite, and neat. Overall extremely pleased with his service.
Did his job, methodical in evaluating inside and outside of the unit. Pleased with his service.
I was very impressed by Carson’s knowledge & professionalism. He performed a thorough evaluation of our system & then made some recommendations to extend the life of our HVAC system & increase its efficiency. I would recommend him & Smith Thompson without hesitation!
I have been using Smith Thompson since 2021. They have plethora of services to offer (Pest, Security and HVAC) and I use all 3 of them. Their prices are the best in the market. I would highly recommend them. Shout out to Juan from HVAC team who does my AC and heater servicing. He is great.
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Blue = Smith, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
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Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
