How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Better than 73% of HVAC contractors · #18 of 67
Smith Thompson Heating & Air Conditioning Dallas for a/c system repair
Clear ✕All 27 Google reviews tagged “A/C system repair” · showing 20
Zach was professional and found the a/c issue quickly. My home is cool again.
Lemuel is not just a highly skilled technician but listens to you and explains your system’s performance. I have complete confidence in his work and his guidance in how to keep everything in top order. He is some who you can trust to help you.
Very please with service and Emanuel.
Knowledgeable, professional and efficient. Great experience.
Carson did great job
Zach was very friendly and very informative the entire time! Zach gave me an in-depth breakdown of everything in good condition, to things that need to be replaced soon. Zach also diagnosed the root cause for my AC issues and was able to get the proper part installed, to get my AC operable. Would recommend, thanks!
He did a great job. I explained my concerns , he evaluated the situation, and problems solved. Thanks Susie
Smith Thompson did a major repair on one of my rental properties. I give them Five stars!
Timely and professional! Much appreciated! Update: problem fully resolved and my AC is back! Thank you.
Emmanuel did a great job in identifying the problem and getting my A/C system working at full capacity. He was on time, thorough, and exceptionally professional. Highly recommend!
Juan was on time, professional and did an overall great job
Noel was very thorough and professional.
Zach did a great job, he replaced a few parts that were needed from normal wear and tear. Happy to have him come next service call.
I have a plan with Smith Thompson for my HVAC systems. It’s Saturday morning and I’m having AC issues at my son’s house and my rental property. The earliest they can get out is Tuesday. I can think of several reasons for such a long delay, but each reason is a failure of the company to be ready to service HVAC…
Carson and RJ are awesome HVAC tech who kept me updated on the arrival time, showed up on time, had all the parts needed and was able to fix the problem quickly. They were very courteous and punctual. Really appreciate their professionalism.
We have four A/C units and have not had them checked by a reputable organization for some time. William did an excellent job of spotting several problems on our units and completing all of the repairs. He was great to work with and communicated everything very clearly. He showed me where the issues were on the…
These guys were awesome! On time, courteous, cared about their work!
Noel of Smith Thompson explained the issues my 14 year old HVAC was experiencing- it reached its lifetime and would need to be replaced as costs to fix would be expensive with no guarantee that future failures would occur. Priced out new system from Lennox - complete with ductwork. Noel is professional explaining…
Very great tech! Lemuel is very knowledgeable and good at what he does. Thank you!
The tech was very professional and knowledgeable.
vs category
Blue = Smith, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
