How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Better than 73% of HVAC contractors · #18 of 67
Smith Thompson Heating & Air Conditioning Dallas for HVAC system maintenance
Clear ✕All 438 Google reviews tagged “HVAC system maintenance” · showing 20
Emmanuel was such a help! He went above & beyond & made me feel very comfortable. He was knowledgeable, friendly, professional, kind-hearted, & trustworthy. And he got the job done!! 💯🤩👏🏻
So Zach from Smith Thompson HVAC visited our home today for the annual maintenance visit. Awesome personality. Very good communicator. Detailed and through. Documented the work, took his time and was patient while explaining his observations. He and ST HVAC will be visiting our home in spring. 😊
Dillon with Smith Thompson was here for my semiannual system maintenance. He thoroughly checked everything and made sure the heating system was operating properly. He was punctual, incredibly polite, and professional, and he documented his work and made helpful recommendations. I’m very pleased with the service.
Zach was very thorough, knowledgable and helpful. We would definitely refer him to friends and family.
First time to use this branch but we have used security service for 29 years & history with the company has been good.
Always helpful and informative !
Hamza was knowledgeable, explained what he had found. Very professional and courteous.
Zach did a great job. Very professional and knowledgeable.
Very nice and well informed young man
He was great. Made sure he had answered all my questions.
Alan your technician did a great job. He was very professional and very helpful. P.S someone said that he put in a work order for Hvac unit, he didn't say anything to me about that..But he did do a great job.
Dillan is a great technician. He is knowledgeable, detailed oriented and provides service with a smile!
Very efficient. On time and knowledgeable ..
Juan is personable and professional. He deserves a raise.
William is excellent! He not only does his job well but he explains everything…and is very courteous and friendly.
Emanuel. Very nice and competent young man
Zach did a great job. He was very professional and respectful of my home. He walked me through fall maintenance performed and made recommendations to protect the units. Thank you
Great service, tech explained what he was doing and why. Respectful and courteous.
Emanuel is knowledgeable, pleasant & friendly. Since he first serviced my home, I only request him! You're awesome!
Thank you, Margarita for taking care of my issue. I really appreciate it.
vs category
Blue = Smith, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
