How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Better than 73% of HVAC contractors · #18 of 67
Smith Thompson Heating & Air Conditioning Dallas for HVAC system repair
Clear ✕All 144 Google reviews tagged “HVAC system repair” · showing 20
Such an awesome technician. Thank you, Juan!
Excellent customer service and very knowledgeable.
Worked quickly, finished quickly, did a nice job.
Very friendly and helpful quickly assessed the problem and got it back up and running
Noel was very professional and courteous. Very nice and helpful.
Friendly and knowledgeable technician. Answered all my questions and performed the work effectively and efficiently.
Juan is always professional and knows his trade WELL!
Noel did an excellent job with the semiannual service of our HVAC system
Great service by Noel from Smith Thompson Heating and AC.
Carson was professional, communicative, and answered my countless questions.
Nice guys. CJ was the initial person. Margarito was the one leading the new unit. Both were patient with all my questions.
Thank you!! On time, professional and didn’t try to up sell or price gouge me.
Great service
Excellent service provider
The tech (Carson) was very knowledgeable and what I thought was going to be a compressorturned out to a capacitor.
Have nothing but good things to say about Smith Thompson AC service and Emanuel! They are always thorough, explain things well and have fair pricing. I’ve used Smith Thompson for home security for years and have been more than pleased with that service as well! Great company overall!
Juan did an excellent job, system is cooling now. He was respectful, professional & pleasant. He explained the reason for what he was doing so it made sense to me. I appreciate his honesty & good work.
Tito & RJ are amazing. Frankly every service technician I have met have been lovely. They solve problems and are kind, friendly people. It is easy to work with Smith Thompson.
Great service, prompt and great communication
One word: Outstanding!!! Juan was very thorough, knowledgeable and was more than happy to walk me through every step he took to diagnose the issue with my outdoor A/C unit. After about an hour he had everything up and running again (and cooling). He did not try to sell me anything or try to BS me about my options.…
vs category
Blue = Smith, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
