How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Better than 73% of HVAC contractors · #18 of 67
Smith Thompson Heating & Air Conditioning Dallas for HVAC system repair
Clear ✕All 144 Google reviews tagged “HVAC system repair” · showing 80
Such an awesome technician. Thank you, Juan!
Excellent customer service and very knowledgeable.
Worked quickly, finished quickly, did a nice job.
Very friendly and helpful quickly assessed the problem and got it back up and running
Noel was very professional and courteous. Very nice and helpful.
Friendly and knowledgeable technician. Answered all my questions and performed the work effectively and efficiently.
Juan is always professional and knows his trade WELL!
Noel did an excellent job with the semiannual service of our HVAC system
Great service by Noel from Smith Thompson Heating and AC.
Carson was professional, communicative, and answered my countless questions.
Nice guys. CJ was the initial person. Margarito was the one leading the new unit. Both were patient with all my questions.
Thank you!! On time, professional and didn’t try to up sell or price gouge me.
Great service
Excellent service provider
The tech (Carson) was very knowledgeable and what I thought was going to be a compressorturned out to a capacitor.
Have nothing but good things to say about Smith Thompson AC service and Emanuel! They are always thorough, explain things well and have fair pricing. I’ve used Smith Thompson for home security for years and have been more than pleased with that service as well! Great company overall!
Juan did an excellent job, system is cooling now. He was respectful, professional & pleasant. He explained the reason for what he was doing so it made sense to me. I appreciate his honesty & good work.
Tito & RJ are amazing. Frankly every service technician I have met have been lovely. They solve problems and are kind, friendly people. It is easy to work with Smith Thompson.
Great service, prompt and great communication
One word: Outstanding!!! Juan was very thorough, knowledgeable and was more than happy to walk me through every step he took to diagnose the issue with my outdoor A/C unit. After about an hour he had everything up and running again (and cooling). He did not try to sell me anything or try to BS me about my options.…
Professional, explained what he did. Pleasant
very efficient and professional!
Thankyou Zach , it was a pleasure meeting you today , explaining and takeing your time working on my units . I would highly recommend ST and requesting Zach as your technician. Sincerely , Wendy Lawrence
Second great experience with these guys.
Zach was on time, explained things well, and wore shoe covers in my home which I appreciated! He inspected everything and got my system up and running fast! He was great at explaining everything! I would highly recommend and will use Smith Thompson again for all my HVAC needs!
Alan does excellent service work. Very good communication with customer.
William from Smith Thompson Heating and Cooling was fast, thorough, and professional. He was able to find some flaws in wiring from the previous company I used to use and fixed my unit into tip top shape.
Alan made time in his schedule to address a problem we were having with one of our AC units. He was punctual, courteous, and professional. He quickly diagnosed the problem and made the necessary repair. I am very pleased with the service we received and highly recommend Alan and Smith Thompson.
Emanuel was very thorough and explained everything in a way that I could understand. He didn’t try to sell me services that I didn’t need, which is why I left our previous provider. I highly recommend Smith Thompson; we use them for security, pest control and now HVAC repair and maintenance.
Zach was very friendly and very informative the entire time! Zach gave me an in-depth breakdown of everything in good condition, to things that need to be replaced soon. Zach also diagnosed the root cause for my AC issues and was able to get the proper part installed, to get my AC operable. Would recommend, thanks!
Cody was very professional and knowledgeable answering my questions and explaining the options for service. Very nice and respectful.
He did a great job. I explained my concerns , he evaluated the situation, and problems solved. Thanks Susie
Juan showed up for the appointment on time. He proceeded to diagnose our AC system. He was able to determine that the AC was working fine but the drain line was clogged. He spent considerable time in making sure that the drain line was unclogged. Even to the extent of removing and cleaning the p-trap that the drain line feeds into.
Lemuel did a thorough tune-up and some repair work on our HVAC system. He’s technically excellent and clearly knows his trade inside and out. He took the time to explain each issue and the recommended fix in a way that was easy to understand — patient, knowledgeable, and great at diagnosing problems. Highly recommend!
Great honest service
Carson was very knowledgeable and friendly.
Highly skilled professional. He explained everything and took time to answer all my questions. I highly recommend
Smith Thompson did a major repair on one of my rental properties. I give them Five stars!
Hamza was excellent person to guide us with the right approach to resolve our HVAC situation. He patiently responded to all our questions and put us in touch with right folks. I definitely recommend and rely on Hamza to repair your HVAC system.
Highly recommend Smith Thompson, Lemuel H. Service Tech for HVAC professional, knowledgeable, exceptional customer service and courteous.
Juan came across as a very professional, approachable and knowledgeable to serve our HVAC units
Zach was very professional and courteous. He explained everything in detail, and was very helpful. I would highly recommend!!
Very professional service. Juan did a great job
Very kind and quick to fix our issue!
Zach was great! He checked the system, it was working properly it just needed to thaw out, and gave us some great pointers to keep an eye on.
Juan was very professional, knowledgeable, and thorough. He resolved the issue with both of my AC units. The entire process was smooth, and I appreciated their knowledge and attention to detail. Thank you for the excellent support.
He was very knowledgeable and very friendly. Thank you.
He did a great job diagnosing the problem. I wasn’t happy with the price. The price of this part is discussed a lot on Next Door. It is a cheap part with easy installation. He did check the outside unit and told me that both AC’s were working well.
One of the best technicians I’ve ever met . Well, groomed and respectable . I will be happy to have him come by and do some work again in the future. Thanks
Emmanuel with Smith and Thompson heating and air was fantastic. Diagnosed the problem quickly also double checked the rest of the system. No sales gimmicks or scare tactics just honest diagnosis and repair. It was so refreshing to work with a company that just took care of business professionally and effectively. Thank you Emmanuel
Emanuel came out today and was amazing. Not only super nice but extremely knowledgeable as well. He diagnosed the issue quickly and offered a quick fix. I appreciate his expertise very much!
Tech was very knowledgeable and courteous..
Timely and professional! Much appreciated! Update: problem fully resolved and my AC is back! Thank you.
My system is running good before he came so he could not diagnose the system for the cause so he checked for Freon and other things that might cause the problem. Still a good service from him for what he supposed to do and we paid fee for service call.
Lemuel, the HVAC technician was thorough and diagnosed the issue with our air conditioner only after completing a full inspection. Afterward, he explained every step he took to find the problem, what he did to rule out other potential causes, and suggested the most cost effective remedy. I truly appreciate the…
Same day service. Quick and efficient diagnosis and solution. Cold back Thank you William
Hamza did an outstanding job diagnosing and fixing our HVAC issue. He arrived on time, quickly identified the problem, and explained the available solutions clearly. He completed the work professionally and made sure everything was working properly before leaving. I really appreciated his honesty, expertise, and…
Zach, the technician with Smith Thompson heating and air-conditioning was here within a couple hours of me calling them. He quickly troubleshot the problem and found that the previous air-conditioning repair company we had used installed a component incorrectly. He rectified the problem very quickly, and the charge…
Prompt repair call and good explanations for issues and resolutions. 10 percent discount as we are on maintenance plan. Thank you
Hamza really knew his stuff & is a great guy.
Carson is very knowledgeable & engaging. Knows his craft very well and explains everything thoroughly in layman’s terms. He deserves both a raise and a promotion 👏🏽👏🏽👏🏽
On time...good communication about the problem with my ac...gave me a reasonable price...fixed it and was gone in under 45 minutes.
Emmanuel came out to see why the AC was blowing hot. He figured out the problem & we're chillin' in Texas again. Emmanuel is the best! I highly recommend him.
Zach was here when he told me he would be and he was so knowledgeable of the a/c system. After the a/c quick check was done, he explained everything to me and showed me pictures of all. Didn’t try To upsell. He did some needed repairs I had asked him to do. His work ethic was great, and he was very respectful. I…
Lemuel was very courteous, fast and efficient. Was able to get the motor replaced in under 2.5 hours from arrival to completion (including pickup of part from warehouse).
Lemuel was very friendly and respectful. He explained everything and got the job done in less time than he had estimated. I hope you can hold onto him - he's a great representative of your company.
Our tech Alan was amazing! They are responsive, accommodating, and they explained what they were doing step-by-step. Smith Thompson is great!
Thanks Hamza for going the extra mile to get my hvac up and running quickly. You're so appreciated for the quick service and taking time to explain everything to me. We are enjoying our coffee in our cool home.
Alan our technician was very knowledgeable and dedicated in making sure system ran perfectly after the repair. Alan even stopped by the next day to make sure there was enough antifreeze in the system. He offered us a repair option that another company did not. This saved us thousands of dollars. Our HVAC system is…
Emmanuel Did an excellent job he covered everything and he was very polite and courteous and informative about what he was doing
Smith-Thompson always provides good customer service and the tech (Lemuel) did a thorough job. Thanks Phil Walker
Made sure our AC works now and will operate great going forward. He also gave us multiple options to tackle the problem.
Zack is very professional. He did an excellent job explaining what needed to be done.
Thank you Margarita for great service and concern for our wellbeing in keeping us cool while waiting on the part for our air conditioner.
He did a good job but I thought the price was a little high for the time he was here.
The two technicians from Smith Thompson did an excellent job in repairing the HVAC System.
Juan was very thorough and repaired the problem with my AC system. Very happy with the service.
Carson and RJ are awesome HVAC tech who kept me updated on the arrival time, showed up on time, had all the parts needed and was able to fix the problem quickly. They were very courteous and punctual. Really appreciate their professionalism.
Detaiedl, complete and clear review. Very knowledgable and professional
Lemuel was great! He explained everything he was working on and finished the job promptly!
vs category
Blue = Smith, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
