HVAC CONTRACTORS · DALLAS, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Better than 73% of HVAC contractors · #18 of 67
5.0★832 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
75%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Smith Thompson Heating & Air Conditioning Dallas for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
All 1 Google reviews tagged “Heating system repair”
Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Emmanuel Did an excellent job he covered everything and he was very polite and courteous and informative about what he was doing
Paid $1–200Great priceHVAC system repairA/C system maintenanceHeating system repair
vs category
Blue = Smith, grey = HVAC contractors average
Rating over time
Price
$104-68% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Great price 43%Reasonable 51%Overpriced 1%Not sure 5%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
80
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
69
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
46
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
42
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
22
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
47
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0
