HVAC CONTRACTORS · DALLAS, TX
Smith Thompson Heating & Air Conditioning Dallas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Smith Thompson Heating & Air Conditioning Dallas

Better than 73% of HVAC contractors · #18 of 67

5.0★832 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
75%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Smith Thompson Heating & Air Conditioning Dallas for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Install thermostat”

★★★★★ d · 2 weeks ago

From the jump, Smith Thompson excelled. A/C replacement is expensive, frustrating, and worrisome, but every step eased all of that. From Cody coming out for the estimate- very knowledgeable and transparent with his quote, to the installers, RJ and Jacob-polite, respectful of my house, and efficient! They were…

Paid $2,000+Reasonable priceHeating system installationInstall thermostatInstall AC
★★★★★ Marty · Edited a month ago

RJ and Jacob just finished the install of a new Lennox system and they did an amazing job. They took the time to show and explain everything on the sytem. Thanks for the additional information on how to get the best out of the sytem. Just all around great customer service and it was a welcomed positivity about…

Paid $2,000+Great priceInstall thermostatInstall AC
★★★★★ Jenny · a month ago

Both of the installers did exceptional work! They were honest, very knowledgeable and worked extremely hard installing the hvac system and outdoor ac unit. The hvac was very old and difficult to remove. They thoroughly explained how to use the digital key pad and how to connect it to wifi and the app. The level of…

Paid $2,000+Not sureInstall thermostatInstall ACThermostat installation
★★★★★ Chris · Edited 4 months ago

Just had a new A:C unit & new heater installed today & Margarito & his crew did an OUTSTANDING JOB!! They showed up just before 8 am & had the entire job done in just under 4 hours. These guys went above & beyond to take care of every little detail from putting tarps down to protect my carpets to removing every…

Paid $2,000+Reasonable priceInstall thermostatInstall AC
★★★★★ Shirley · Edited 3 weeks ago

Rating only, no written review.

Paid $1,000–1,200Reasonable priceHVAC system maintenanceInstall thermostat

vs category

Blue = Smith, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02026-Q1: 5.00★ (4 reviews)2026-Q2: 4.97★ (391 reviews)2026-Q3: 4.99★ (334 reviews)2026-Q4: 4.96★ (103 reviews)2026-Q12026-Q22026-Q32026-Q4
This companyIndustrydot size = review count

Price

$104-68% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 43%Reasonable 51%Overpriced 1%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
80
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
69
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
46
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
42
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
22
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
47

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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