Is Smith Thompson Heating & Air Conditioning Dallas any good?
Our verdict: a strong choice — #18 of 67 HVAC contractors, better than 73%. Customers single out its satisfaction and reliability; track record is where it trails.
👍 Strengths
Satisfaction — better than 80% of peers
👎 Watch-outs
Track record — 22th percentile
Need a specific job done? See what customers paid and said about it here.
438 customers reviewed a HVAC system maintenance job here and rated it 5.00★. Most paid $1–200 (category typical: $37–$292). For this job it ranks #1 of 60 HVAC contractors we track.
All 438 Google reviews tagged “HVAC system maintenance” · showing 40
LindaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Emmanuel was such a help! He went above & beyond & made me feel very comfortable. He was knowledgeable, friendly, professional, kind-hearted, & trustworthy. And he got the job done!! 💯🤩👏🏻
Paid $1–200Reasonable priceHVAC system maintenance
Aseem8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
So Zach from Smith Thompson HVAC visited our home today for the annual maintenance visit.
Awesome personality. Very good communicator. Detailed and through. Documented the work, took his time and was patient while explaining his observations.
He and ST HVAC will be visiting our home in spring.
😊
Paid $100–200Great priceHVAC system maintenance
Wimberly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Dillon with Smith Thompson was here for my semiannual system maintenance. He thoroughly checked everything and made sure the heating system was operating properly. He was punctual, incredibly polite, and professional, and he documented his work and made helpful recommendations. I’m very pleased with the service.
Paid $1–200Reasonable priceHVAC system maintenance
Linda11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Zach was very thorough, knowledgable and helpful. We would definitely refer him to friends and family.
Paid $1–200Reasonable priceHVAC system maintenance
CharlesLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
First time to use this branch but we have used security service for 29 years & history with the company has been good.
Paid $100–200Great priceHVAC system maintenance
KathleenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Always helpful and informative !
Paid $1–200Great priceHVAC system maintenance
Steven1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Hamza was knowledgeable, explained what he had found.
Very professional and courteous.
Paid $1–200Reasonable priceHVAC system maintenance
Kay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Zach did a great job. Very professional and knowledgeable.
Paid $1–200Great priceHVAC system maintenance
Julie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Very nice and well informed young man
HVAC system maintenance
OOutside3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
He was great. Made sure he had answered all my questions.
Paid $1–200Reasonable priceHVAC system maintenance
Howard7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Alan your technician did a great job. He was very professional and very helpful. P.S someone said that he put in a work order for Hvac unit, he didn't say anything to me about that..But he did do a great job.
Paid $1–200Great priceHVAC system maintenance
M5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Dillan is a great technician. He is knowledgeable, detailed oriented and provides service with a smile!
Paid $1–200Reasonable priceHVAC system maintenance
Amy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Very efficient. On time and knowledgeable ..
Great priceHVAC system maintenance
Robert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Juan is personable and professional. He deserves a raise.
Paid $1–100Great priceHVAC system maintenance
Pat9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
William is excellent! He not only does his job well but he explains everything…and is very courteous and friendly.
Reasonable priceHVAC system maintenance
Jerry11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Emanuel. Very nice and competent young man
Paid $200–300Reasonable priceHVAC system maintenance
S7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Zach did a great job. He was very professional and respectful of my home. He walked me through fall maintenance performed and made recommendations to protect the units. Thank you
Paid $1–100Great priceHVAC system maintenance
Terry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Great service, tech explained what he was doing and why. Respectful and courteous.
Paid $400–600Reasonable priceHVAC system maintenanceService not listed
Mayra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Emanuel is knowledgeable, pleasant & friendly. Since he first serviced my home, I only request him! You're awesome!
Paid $1–200Reasonable priceHVAC system maintenance
rachael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Thank you, Margarita for taking care of my issue. I really appreciate it.
Paid $1–200Reasonable priceHVAC system maintenanceThermostat repair
Patricia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Carson came today for our fall checkup. He was extremely knowledgeble and professional, took his time, and did a great job.
Great priceHVAC system maintenance
Bob10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service by my technician. Courteous, very professional!! I would recommend Smith Thompson for all your HVAC needs
Paid $1–200Great priceHVAC system maintenance
G412 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I really appreciate Zach taking all the time to explain everything to me thoroughly. He did a great job and I look forward to working with him in the future.
Paid $1–200Reasonable priceHVAC system maintenance
ArleneLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Carter did an excellent job providing me with my Heating inspection. He explained what he saw, showed me the pics and gave me an estimate for some work to be done at a later time. Did not pressure or sales tactic me to death like so many do.
Paid $1–200Reasonable priceHVAC system maintenance
Diane2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent professional service.
Reasonable priceHVAC system maintenance
Plateau5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Zack was timely and completed the work quickly. He explained the service provided very well. We are very pleased
HVAC system maintenance
James4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
My technician was knowledgeable and courteous.
Paid $1–100Great priceHVAC system maintenance
Naveen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Such an awesome technician. Thank you, Juan!
Paid $1–200Reasonable priceHVAC system repairHVAC system maintenance
Eddie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hamza did a very thorough analysis of our system. He explained what we needed to know about the system. Very professional and a friendly guy.
Paid $1–200Great priceHVAC system maintenance
Raquel7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We love Smith Thompson Heat & Air! Juan came out today for our semiannual checkup. He was thorough and knowledgeable. And actually was the first person to figure out why the humidity is high in our house!
Paid $1–200Great priceHVAC system maintenance
Lee8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
William was prompt, polite, experienced and does superb work. Excellent job and I highly recommend him!! Thank for sending an excellent technician!
Paid $1–200Great priceHVAC system maintenance
Tom5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Zach was on time and done an excellent job unclogging the drain line from one of the a/c unit.
Paid $200–400Reasonable priceHVAC system maintenance
Jesse8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Excellent customer service and very knowledgeable.
Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
ChuckLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
On time. Efficient in his work, knowledgeable and friendly.
Reasonable priceHVAC system maintenance
Rehana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service!
Reasonable priceHVAC system maintenance
Ken7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Friendly and knowledgeable technician. Answered all my questions and performed the work effectively and efficiently.
Reasonable priceHVAC system repairHVAC system maintenance
Cheryl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Juan is always professional and knows his trade WELL!
Paid $200–400Reasonable priceHVAC system repairHVAC system maintenanceHeating system maintenance
Bryan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Timely arrival, very precise inspection, explained all inspection photos.
Paid $400–600Reasonable priceHVAC system maintenance
LarryLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very professional and cleaned up everything. Walked me through all steps of the process. Would highly recommend them to anybody
Paid $100–200Great priceHVAC system maintenance
kenLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
On time - professional- thorough. Carson explained what he did to my HVAC system and provided pictures of the inside of the unit. He made recommendations for future consideration and was genuinely a highly qualified technician.
Questions about Smith Thompson Heating & Air Conditioning Dallas
Is Smith Thompson Heating & Air Conditioning Dallas good?
Yes by most measures: 5.0★ from 832 Google reviews and an Experts Score of 63/100 (grade B), #18 of 67 HVAC contractors we track. 0.5% of reviews in the last two years were 1–2★ (category average 2%).
How much does Smith Thompson Heating & Air Conditioning Dallas charge?
Customers reported a typical bill of $104 (middle half $27–$322), 68% below the HVAC contractors median of $322.
What do customers hire Smith Thompson Heating & Air Conditioning Dallas for?
Mostly HVAC system maintenance (438), HVAC system repair (144), a/c system maintenance (59), install AC (27).
Does the owner respond to complaints?
The owner replied to 75% of 1–3★ reviews (category: 63%).
