Is Smith Thompson Heating & Air Conditioning Dallas any good?
Our verdict: a strong choice — #18 of 67 HVAC contractors, better than 73%. Customers single out its satisfaction and reliability; track record is where it trails.
👍 Strengths
Satisfaction — better than 80% of peers
👎 Watch-outs
Track record — 22th percentile
Need a specific job done? See what customers paid and said about it here.
144 customers reviewed a HVAC system repair job here and rated it 4.99★. Most paid $200–400 (category typical: $192–$955). For this job it ranks #1 of 60 HVAC contractors we track.
All 144 Google reviews tagged “HVAC system repair” · showing 40
Naveen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Such an awesome technician. Thank you, Juan!
Paid $1–200Reasonable priceHVAC system repairHVAC system maintenance
Jesse8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Excellent customer service and very knowledgeable.
Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
Steve15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Worked quickly, finished quickly, did a nice job.
Paid $1–200Great priceHVAC system repairHeating system maintenance
cindiLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very friendly and helpful quickly assessed the problem and got it back up and running
Reasonable priceHVAC system repair
Fela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Noel was very professional and courteous. Very nice and helpful.
Paid $1–200Reasonable priceHVAC system repair
Ken7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Friendly and knowledgeable technician. Answered all my questions and performed the work effectively and efficiently.
Reasonable priceHVAC system repairHVAC system maintenance
Cheryl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Juan is always professional and knows his trade WELL!
Paid $200–400Reasonable priceHVAC system repairHVAC system maintenanceHeating system maintenance
BobLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Noel did an excellent job with the semiannual service of our HVAC system
HVAC system repairHVAC system maintenance
K12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great service by Noel from Smith Thompson Heating and AC.
Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenance
cLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Carson was professional, communicative, and answered my countless questions.
Paid $800–1,000Reasonable priceHVAC system repair
Tona5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Nice guys. CJ was the initial person. Margarito was the one leading the new unit. Both were patient with all my questions.
Paid $2,000+HVAC system repairHVAC system maintenance
Wookieman04Local Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Thank you!!
On time, professional and didn’t try to up sell or price gouge me.
Great priceHVAC system repair
Christi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service
Paid $600–800Reasonable priceHVAC system repair
Ben9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent service provider
Paid $1–100Not sureHVAC system repair
Greg6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The tech (Carson) was very knowledgeable and what I thought was going to be a compressorturned out to a capacitor.
Paid $200–400Reasonable priceHVAC system repair
Judy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Have nothing but good things to say about Smith Thompson AC service and Emanuel! They are always thorough, explain things well and have fair pricing. I’ve used Smith Thompson for home security for years and have been more than pleased with that service as well! Great company overall!
Paid $200–400Reasonable priceHVAC system repair
Radha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Juan did an excellent job, system is cooling now.
He was respectful, professional & pleasant. He explained the reason for what he was doing so it made sense to me. I appreciate his honesty & good work.
Paid $200–400Reasonable priceHVAC system repair
Katie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tito & RJ are amazing. Frankly every service technician I have met have been lovely. They solve problems and are kind, friendly people. It is easy to work with Smith Thompson.
HVAC system repairHVAC system maintenance
Laurie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great service, prompt and great communication
Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Scott7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
One word: Outstanding!!! Juan was very thorough, knowledgeable and was more than happy to walk me through every step he took to diagnose the issue with my outdoor A/C unit. After about an hour he had everything up and running again (and cooling). He did not try to sell me anything or try to BS me about my options.…
Paid $1–200Reasonable priceHVAC system repair
susan15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Professional, explained what he did. Pleasant
Paid $200–400Not sureHVAC system repairHVAC system maintenanceService not listed
James10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
very efficient and professional!
Reasonable priceHVAC system repair
Dawn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Thankyou Zach , it was a pleasure meeting you today , explaining and takeing your time working on my units . I would highly recommend ST and requesting Zach as your technician.
Sincerely , Wendy Lawrence
Paid $400–600Great priceHVAC system repairHVAC system maintenance
Robert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Second great experience with these guys.
Paid $1–200Reasonable priceHVAC system repair
Sam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zach was on time, explained things well, and wore shoe covers in my home which I appreciated! He inspected everything and got my system up and running fast! He was great at explaining everything! I would highly recommend and will use Smith Thompson again for all my HVAC needs!
Paid $200–400HVAC system repair
Richard5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Alan does excellent service work.
Very good communication with customer.
Paid $200–400Reasonable priceHVAC system repair
JeriLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
William from Smith Thompson Heating and Cooling was fast, thorough, and professional. He was able to find some flaws in wiring from the previous company I used to use and fixed my unit into tip top shape.
Paid $200–400Great priceHVAC system repairHVAC system maintenance
B/S5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Alan made time in his schedule to address a problem we were having with one of our AC units. He was punctual, courteous, and professional. He quickly diagnosed the problem and made the necessary repair. I am very pleased with the service we received and highly recommend Alan and Smith Thompson.
HVAC system repair
Tim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Emanuel was very thorough and explained everything in a way that I could understand. He didn’t try to sell me services that I didn’t need, which is why I left our previous provider. I highly recommend Smith Thompson; we use them for security, pest control and now HVAC repair and maintenance.
Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
SeanLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Zach was very friendly and very informative the entire time! Zach gave me an in-depth breakdown of everything in good condition, to things that need to be replaced soon. Zach also diagnosed the root cause for my AC issues and was able to get the proper part installed, to get my AC operable. Would recommend, thanks!
Paid $200–400Great priceHVAC system repairA/C system repair
Peggy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Cody was very professional and knowledgeable answering my questions and explaining the options for service. Very nice and respectful.
Reasonable priceHVAC system repair
SusieLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
He did a great job. I explained my concerns , he evaluated the situation, and problems solved. Thanks Susie
Paid $1–200Great priceHVAC system repairA/C system repair
Bronson6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Juan showed up for the appointment on time. He proceeded to diagnose our AC system. He was able to determine that the AC was working fine but the drain line was clogged. He spent considerable time in making sure that the drain line was unclogged. Even to the extent of removing and cleaning the p-trap that the drain line feeds into.
HVAC system repair
Karthik7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Lemuel did a thorough tune-up and some repair work on our HVAC system. He’s technically excellent and clearly knows his trade inside and out. He took the time to explain each issue and the recommended fix in a way that was easy to understand — patient, knowledgeable, and great at diagnosing problems. Highly recommend!
Paid $600–800HVAC system repairHVAC system maintenance
Mani10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great honest service
HVAC system repair
Jeni3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Carson was very knowledgeable and friendly.
Paid $200–400Reasonable priceHVAC system repair
Wells1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly skilled professional. He explained everything and took time to answer all my questions. I highly recommend
Paid $1–200Great priceHVAC system repairHVAC system maintenance
White3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Smith Thompson did a major repair on one of my rental properties. I give them Five stars!
Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system repair
Srinivas8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hamza was excellent person to guide us with the right approach to resolve our HVAC situation. He patiently responded to all our questions and put us in touch with right folks. I definitely recommend and rely on Hamza to repair your HVAC system.
Paid $2,000+Reasonable priceHVAC system repairHeating system installation
Marvelous8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend Smith Thompson, Lemuel H. Service Tech for HVAC professional, knowledgeable, exceptional customer service and courteous.
Reasonable priceHVAC system repairHVAC system maintenance
Questions about Smith Thompson Heating & Air Conditioning Dallas
Is Smith Thompson Heating & Air Conditioning Dallas good?
Yes by most measures: 5.0★ from 832 Google reviews and an Experts Score of 63/100 (grade B), #18 of 67 HVAC contractors we track. 0.5% of reviews in the last two years were 1–2★ (category average 2%).
How much does Smith Thompson Heating & Air Conditioning Dallas charge?
Customers reported a typical bill of $104 (middle half $27–$322), 68% below the HVAC contractors median of $322.
What do customers hire Smith Thompson Heating & Air Conditioning Dallas for?
Mostly HVAC system maintenance (438), HVAC system repair (144), a/c system maintenance (59), install AC (27).
Does the owner respond to complaints?
The owner replied to 75% of 1–3★ reviews (category: 63%).
