Is Smith Thompson Heating & Air Conditioning Dallas any good?
Our verdict: a strong choice — #18 of 67 HVAC contractors, better than 73%. Customers single out its satisfaction and reliability; track record is where it trails.
Satisfaction — better than 80% of peers
Track record — 22th percentile
Smith Thompson Heating & Air Conditioning Dallas for install AC
Clear ✕27 customers reviewed a install AC job here and rated it 5.00★. Most paid $2,000+ (category typical: $1.5k–$3.2k). For this job it ranks #12 of 59 HVAC contractors we track.
All 27 Google reviews tagged “Install AC” · showing 20
TimLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★I was very pleased with the service provided by Smith-Thompson and especially enjoyed Margarito as my install supervisor. He and his team provided very friendly and professional service. Dave Weiss was also exceptional and worked hard to provide outstanding service to me. I will certainly and happily recommend…
Lynne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★Very professional and done in a timely manner with good communication.
dLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★From the jump, Smith Thompson excelled. A/C replacement is expensive, frustrating, and worrisome, but every step eased all of that. From Cody coming out for the estimate- very knowledgeable and transparent with his quote, to the installers, RJ and Jacob-polite, respectful of my house, and efficient! They were…
ScottLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★Fantastic install job from RJ & Jacob at Smith Thompson. It took a little longer than I was predicting, but that was obviously because they put so much care into the final work. I had an A/C replacement done 4 years ago, so I have a good comparison point. The level of detail and extra work they did on this install…
Carolyn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★Great service !!! RJ and his partner were both great ! They explained everything and did an amazing job. Highly recommend !!
Marty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★RJ and Jacob just finished the install of a new Lennox system and they did an amazing job. They took the time to show and explain everything on the sytem. Thanks for the additional information on how to get the best out of the sytem. Just all around great customer service and it was a welcomed positivity about…
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★RJ and Jacob did a great job installing our new A/C and furnace. Their attention to detail was evident, as was their desire to make sure any questions were answered. We won't hesitate to use them again.
Cynthia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Great experience. Professional. Prompt. Efficient. Good communication. Highly recommend for AC!
robertLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★Cody was very professional, answered all my questions without making me feel uncomfortable or ignorant. We found tons of issues with the original install of my old unit that he will address at install. The price was right within budget and could see the investment of putting the variable speed Lennox in my home. RJ…
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Both of the installers did exceptional work! They were honest, very knowledgeable and worked extremely hard installing the hvac system and outdoor ac unit. The hvac was very old and difficult to remove. They thoroughly explained how to use the digital key pad and how to connect it to wifi and the app. The level of…
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Outstanding Service from Start to Finish I couldn't be happier with my experience with Smith Thompson HVAC. I called at 9:00 AM, and within about three hours, Juan was at my house diagnosing the issue. He quickly identified the problem and clearly explained my options, especially considering my HVAC system was…
AbigaillindsayLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★I’m pregnant and have a toddler at home and my AC stopped working and it’s July. I looked at several different companies and Smith Thompson offered the best equipment best price and best service. They came out next day to evaluate and got out to replace everything as soon as I made a decision. The installation guys…
Alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★The Tech for our AC tuneup and check was absolutely great! Personable and professional. We welcome him back.
C7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★The entire crew was very polite, efficient, kept our home clean, they were also very friendly. We would use them again.
talpanaut2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★Arrived early. Solid exam of current ststem issues & multiple HVAC options. Thorough analysis & detail oriented. Very satisfied with Cody & STHAC ! Edit - Rj and install team handled my new Carrier HVAC 2-stage system install in very rainy conditions as top professionals. They took their time, made clean/prepped…
ChrisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★Just had a new A:C unit & new heater installed today & Margarito & his crew did an OUTSTANDING JOB!! They showed up just before 8 am & had the entire job done in just under 4 hours. These guys went above & beyond to take care of every little detail from putting tarps down to protect my carpets to removing every…
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★These guys were awesome! On time, courteous, cared about their work!
R9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★Great work for RJ and team! Job was to replace the old system.
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★RJ worked extremely hard and communicated with us every step of the way.
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★Zack the tech from smith Thompson was very efficient. Zack gave me a thorough evaluation of my issues. He addressed everything I was concerned about .
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Smith Thompson Heating & Air Conditioning Dallas
Is Smith Thompson Heating & Air Conditioning Dallas good?
Yes by most measures: 5.0★ from 832 Google reviews and an Experts Score of 63/100 (grade B), #18 of 67 HVAC contractors we track. 0.5% of reviews in the last two years were 1–2★ (category average 2%).
How much does Smith Thompson Heating & Air Conditioning Dallas charge?
Customers reported a typical bill of $104 (middle half $27–$322), 68% below the HVAC contractors median of $322.
What do customers hire Smith Thompson Heating & Air Conditioning Dallas for?
Mostly HVAC system maintenance (438), HVAC system repair (144), a/c system maintenance (59), install AC (27).
Does the owner respond to complaints?
The owner replied to 75% of 1–3★ reviews (category: 63%).
