Tree service · Blue Island, IL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty82−1.8Momentum penalty86−1.4Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#111 of 129 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★1,658 Google reviews · 24 photos
89%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Smitty's Tree Service 4.8 out of 5, frequently praising the crew's punctuality, professional equipment, and thorough cleanup after tree removal and trimming jobs. Positive feedback highlights reasonable pricing and efficient handling of storm damage. However, lower-rated reviews cite recurring issues with last-minute appointment cancellations, poor phone communication, and property damage caused by crew negligence during work.
Google rating: 4.8 out of 5 from 1,658 reviews (89% five-star).
Reviews on this page: 1,658 Google reviews (1,430 with written comments, 76 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: November 7, 2026.
Service: Tree Removal Service serving Blue Island, Illinois.
Data from Google, last updated November 10, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Smitty's Tree Service Inc.Tree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smitty's Tree Service Inc.: 77/100 on this factor. Category median: 94.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smitty's Tree Service Inc.: 69/100 on this factor. Category median: 94.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smitty's Tree Service Inc.: 82/100 on this factor. Category median: 98.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smitty's Tree Service Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smitty's Tree Service Inc.: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smitty's Tree Service Inc.: 74/100 on this factor. Category median: 69.B
74
Bar = this company · dark tick = category median.
Star ratings
1,658 Google reviews we collected
4.8of 5
5 stars1,47089%
4 stars1066%
3 stars111%
2 stars131%
1 star583%
Praise vs complaints
Phrases our text analysis found in 1,430 written reviews
97%praise
Praise2,89597%
Complaints793%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5125%
Reasonable14671%
Overpriced52%
Not sure31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude67823%
Speed & response63621%
Quality & results58920%
Price & value49817%
Would recommend42914%
Communication1074%
Honesty & trust371%
What customers talk about
We read 1,430 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was particularly impressed with their state-of-the-art equipment and the professionalism of the crew.”
“This company is overpriced and extremely unprofessional.”
“These employees clearly knew exactly what they were doing and how to do it safely and efficiently.”
“…reschedule the rescheduled cancellation leading to a minimum 2 month delay in service despite needing service prior to accruing storm damage, now incl…”
“Smitty's Tree Service did an outstanding job removing three giant Mulberry trees that were overhanging both my home and my neighbor's home.”
“They did a poor job trimming one of my trees and ghosted me after I sent them pictures.”
“I call several place finally I got peace of mind good services clean job fair price with Smitty’s tree service”
“They were very expensive for just removing several large limbs that had died.”
“I am completely satisfied and would highly recommend Smitty's Tree Service to anyone needing professional tree work.”
“*After thinking about it, my review was not fair to the crew that did an excellent job and should have received 5 stars.”
“They are very good with communicating with their customers.”
“We still have received no communication for when they will complete the job.”
“I trust her opinion and expertise on the many questions I think up in my head :)”
“Complete scam tried to charge me $190 for a pickup truck bed.”
People customers mention
Smittys38 reviews
Sandy29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smitty's Tree Service Inc. for 5 kinds of job. Pick one to see what they paid and said.
JohnLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Arrived on time & did a FANTASTIC job!!! I couldn’t believe the size & efficiency of their trimming equipment. They also cleaned up as they were doing the trimming. Left the yard immaculate. My only lament is that it was so long a wait since the August tornado, but that couldn’t be helped , as they were SO BUSY!…
Reasonable priceTree trimming & pruning
JohnLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Smitty's Tree Service did an outstanding job removing three giant Mulberry trees that were overhanging both my home and my neighbor's home.
The trees were removed and chipped without causing any damage to either home or either lawn. I was particularly impressed with their state-of-the-art equipment and the…
Jim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I couldn't be more pleased with the service. The workers were prompt, courteous, professional, easy to converse with and left the property as neat as they found it when they first arrived. I would enthusiastically recommend Smitty's Tree Service to anyone searching for tree removal and pruning.
Tree trimming & pruning
CarmelLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great company. Sandy came out to give me an estimate. She was wonderful. She was knowledgeable and friendly and knew her job. She gave me suggestions regarding my job. Then when the work was done they did a wonderful job. I had two trees trimmed and they were thorough and the guys did a great job. This is a company that knows what they are doing.
Reasonable priceTree trimming & pruningService not listed
Ron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Smitty’s is very professional and courteous. My yard looks much better than before they started.
Reasonable priceTree trimming & pruning
Tim6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Smitty tree service was supposed to remove a Tree that fell against my garage in the process, they cut through my gutter and roof with a chainsaw, damaging my shingles, my gutter guard, my gutter, and my facia. I reported the issue to Daniela who is there secretary and she assured me that somebody will be back in…
Arrived on time & did a FANTASTIC job!!! I couldn’t believe the size & efficiency of their trimming equipment. They also cleaned up as they were doing the trimming. Left the yard immaculate. My only lament is that it was so long a wait since the August tornado, but that couldn’t be helped , as they were SO BUSY! Still, they did an outstanding job well worth the wait!!
Price assessment: Reasonable price
Services: Tree trimming & pruning
John CoghillLocal Guide · 18 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Smitty's Tree Service did an outstanding job removing three giant Mulberry trees that were overhanging both my home and my neighbor's home.
The trees were removed and chipped without causing any damage to either home or either lawn. I was particularly impressed with their state-of-the-art equipment and the professionalism of the crew. These employees clearly knew exactly what they were doing and how to do it safely and efficiently.
The entire experience was excellent. I am completely satisfied and would highly recommend Smitty's Tree Service to anyone needing professional tree work.
Jim Pawlowski2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
I couldn't be more pleased with the service. The workers were prompt, courteous, professional, easy to converse with and left the property as neat as they found it when they first arrived. I would enthusiastically recommend Smitty's Tree Service to anyone searching for tree removal and pruning.
Services: Tree trimming & pruning
Carmel KuzlikLocal Guide · 16 reviewsiTotal number of Google reviews Carmel has written across all businesses on Google Maps, not just this one.
Great company. Sandy came out to give me an estimate. She was wonderful. She was knowledgeable and friendly and knew her job. She gave me suggestions regarding my job. Then when the work was done they did a wonderful job. I had two trees trimmed and they were thorough and the guys did a great job. This is a company that knows what they are doing.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Service not listed
Ron Melody2 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Smitty tree service was supposed to remove a Tree that fell against my garage in the process, they cut through my gutter and roof with a chainsaw, damaging my shingles, my gutter guard, my gutter, and my facia. I reported the issue to Daniela who is there secretary and she assured me that somebody will be back in contact with me to resolve this issue. Nobody contacted me after multiple attempts to follow up. I would not recommend this company. They can damage your property and have no plan to call you back. They also sent an experienced stump grinder associate with one day experience who left many large rocks and debris in my yard after he grind the stump.
Services: Tree stump grinding, Tree removal
Lorie Nutall2 reviewsiTotal number of Google reviews Lorie has written across all businesses on Google Maps, not just this one.
I enjoy seeing the tree being removed with well experience workers I didn't have to worry about the house being damaged from limbs falling off the tree and damaging anything and I most greatly appreciative of the service thank you
Richard Zaleski2 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Neighbor had their tree trimmed. Smitty crew drove on our grass we just had aerated and reseeded this week and knocked off pieces of our gutter.
Response from the owner · 3 weeks ago
Good morning Richard, we apologize that we left a negative impression. We have not been alerted to this issue, please call us at 708-385-2814 and we would be happy to address your concerns.
Michael SmithLocal Guide · 25 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
My parents used Smitty’s Tree Service years ago, never had a complaint, so I thought after 60 years in business they must still be good?! First after getting bump out of my appointment 2X without being notified, waited over two months before I was able to talk with a manager named Mark assured me, the new appointment would not be bumped and if the office called to try to change my appointment again to ask them to talk to Mark! They came, trimmed the 2 trees I wanted, then dragged all the limbs through my landscaping, pulling my landscaping light out of the ground losing 2 of the stakes that anchored the lights, after chipping everything at the curb leaving a mess at the curb, no clean up, called and left a complaint, still no response from anyone from Smitty’s Tree Service!!!👎🏻👎🏻👎🏻👎🏻👎🏻 never again….
