William NelsonLocal Guide · 56 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAn awesome friendly place.
Smokey Park Nursery & Landscape Design Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%85+20.6Value 14%88+12.4Replies to reviews 7%22+1.6Craft & service penalty58−4.2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 17 garden centersPosition by Experts Score among all companies we track in this category. · better than 63%
4.8 ★★★★★ 62 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Smokey Park Nursery & Landscape Design Center at a glance
Google reviewers rate Smokey Park Nursery & Landscape Design Center 4.8 out of 5 based on 62 reviews, with the owner replying to none. Customers frequently praise the staff's plant knowledge, helpfulness in design planning, and competitive pricing for trees, shrubs, and firewood. Recurring themes highlight reliable delivery, punctual installation crews, and healthy plant stock suitable for various landscaping needs. The primary criticism involves a lack of follow-up communication regarding post-installation plant health issues, which led to customer dissatisfaction despite positive initial experiences.
- Google rating: 4.8 out of 5 from 62 reviews (90% five-star).
- Reviews on this page: 62 Google reviews (48 with written comments, 7 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 23, 2026.
- Service: Garden Center serving Hendersonville, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other garden centers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smokey Park Nursery & Landscape Design Center: 82/100 on this factor. Category median: 77.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smokey Park Nursery & Landscape Design Center: 85/100 on this factor. Category median: 74.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smokey Park Nursery & Landscape Design Center: 58/100 on this factor. Category median: 58.C
58
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smokey Park Nursery & Landscape Design Center: 88/100 on this factor. Category median: 88.A
88
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smokey Park Nursery & Landscape Design Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smokey Park Nursery & Landscape Design Center: 22/100 on this factor. Category median: 40.D
22
Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
- 5 stars5690%
- 4 stars35%
- 3 stars12%
- 2 stars00%
- 1 star23%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
- Praise7599%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3343%
- Price & value1216%
- Would recommend1114%
- Quality & results1013%
- Speed & response68%
- Communication23%
- Honesty & trust23%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Derek is so knowledgeable and has such a great sense of plant placement.”
“…re low maintenance, complimentary to what is there already, and at a reasonable price.…”
“I highly recommend them to anyone looking for a creative, dependable team and excellent plants.”
“I am so extremely pleased with the plants and the amazing service I received working with Smokey Park Nursery.”
“Derek and Sarah were great to work with, scheduling was quick and pricing was very competitive.”
“They are very easy to work with, very open and straightforward about what would and would not work, and had great ideas and solutions.”
“He's honest and trustworthy and his staff is also very friendly and knowledgeable as well.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smokey Park Nursery & Landscape Design Center for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I am so extremely pleased with the plants and the amazing service I received working with Smokey Park Nursery. Derek is so knowledgeable and has such a great sense of plant placement. He's honest and trustworthy and his staff is also very friendly and knowledgeable as well. I highly recommend buying plant from them.
Michou7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
⭐⭐⭐⭐⭐ Exceeded expectations! As a gardener of 35 years, I was thoroughly impressed by Smokey Park Nursery and Landscape. They are exceptionally reliable and professional. While trying to recover from Hurricane Helene, they were one of only a few companies that did what they said they would do. They showed up exactly…
Reasonable price
MaggieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Went to Smoky Park Nursery last year for trees to make a privacy screen from Sand Hill Rd. and the recycling plant. Derek showed me several options and I bought 12 Green Giants that his crew delivered and planted with Sarah’s supervision. The trees are fat and healthy after our very harsh winter. Both he and Sarah…
Reasonable priceTree landscapingLandscaping design
NatalieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We’ve been here a couple of times now looking for landscape help for our new build lot. Derek is incredibly knowledgeable and so helpful! He spent time giving us ideas and helping us visualize the layout of various designs. He knows his stuff and has a great selection of plants! This will be our go-to nursery from here on out. Highly recommend it!
AlanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Just had 25 Green Giant Arbor Vitaes planted. Derek and Sarah were great to work with, scheduling was quick and pricing was very competitive. Thank you both!! Support local small businesses!! Highly recommended!
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Will not go anywhere else. Derek is super helpful and answers all questions. If we need a certain plant he seeks it out. Prices are beyond fair. Never had a bad experience and will continue going back. We have obtained many beautiful plants from them!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tree landscaping | 2 | — |
| Garden decorating | 2 | — |
| Garden design | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 62 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Pamela Williamson6 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am so extremely pleased with the plants and the amazing service I received working with Smokey Park Nursery. Derek is so knowledgeable and has such a great sense of plant placement. He's honest and trustworthy and his staff is also very friendly and knowledgeable as well. I highly recommend buying plant from them.
Michou A7 reviewsTotal number of Google reviews Michou has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ Exceeded expectations! As a gardener of 35 years, I was thoroughly impressed by Smokey Park Nursery and Landscape. They are exceptionally reliable and professional. While trying to recover from Hurricane Helene, they were one of only a few companies that did what they said they would do. They showed up exactly when they promised and earned every single dollar.Their nursery stock is top-tier. The shrubs they provided are absolutely beautiful and in great condition. I watched their hard-working crew closely and was happy to see they used the highest quality bagged amendments for the plantings showing they do not cut corners. A special shout-out goes to Saraemily for her designer's eye! I highly recommend them to anyone looking for a creative, dependable team and excellent plants.
- Price assessment: Reasonable price
MaggieLocal Guide · 23 reviewsTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent to Smoky Park Nursery last year for trees to make a privacy screen from Sand Hill Rd. and the recycling plant. Derek showed me several options and I bought 12 Green Giants that his crew delivered and planted with Sarah’s supervision. The trees are fat and healthy after our very harsh winter. Both he and Sarah came today to walk my property and come up with a plan for more extensive Landscaping. He is very knowledgeable and steered me towards shrubs and trees that the deer and gophers would leave alone and the right placement for sun and shade. They are very easy to work with, very open and straightforward about what would and would not work, and had great ideas and solutions. Can’t wait to get started!
- Price assessment: Reasonable price
- Services: Tree landscaping, Landscaping design
Rebecca MartinLocal Guide · 83 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat selection with very helpful and knowledgeable employees!
Natalie SwigerLocal Guide · 11 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe’ve been here a couple of times now looking for landscape help for our new build lot. Derek is incredibly knowledgeable and so helpful! He spent time giving us ideas and helping us visualize the layout of various designs. He knows his stuff and has a great selection of plants! This will be our go-to nursery from here on out. Highly recommend it!
Janene Downs3 reviewsTotal number of Google reviews Janene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome & helpful.... knowledgeable on what I was looking for
Alan M.Local Guide · 29 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust had 25 Green Giant Arbor Vitaes planted. Derek and Sarah were great to work with, scheduling was quick and pricing was very competitive. Thank you both!! Support local small businesses!! Highly recommended!
Jessica Sheldon4 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWill not go anywhere else. Derek is super helpful and answers all questions. If we need a certain plant he seeks it out. Prices are beyond fair. Never had a bad experience and will continue going back. We have obtained many beautiful plants from them!
RebeccaLocal Guide · 16 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI happened to drive by Smokey Park Nursery while on my way somewhere else. I pulled in to check it out. I wasn't intending to buy anything that day. Christy was so friendly and helpful and the nursery had a fun selection that looked healthy and were fairly priced, so I ended up making a big purchase. Thanks to Christy for the great service!
Smokey Park Nursery & Landscape Design Center on Google Maps →
Business details
- Address: 2518 Smokey Park Hwy, Candler, NC 28715
- Phone: (828) 633-2950
- Website: smokeyparknursery.com
- Service area: Hendersonville, NC