Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Smokey Park Nursery & Landscape Design Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%85+20.6Value 14%88+12.4Replies to reviews 7%22+1.6Craft & service penalty58−4.2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Smokey Park Nursery & Landscape Design Center

Hendersonville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 17 garden centers · 4.8★ from 62 Google reviews

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Report card

Percentile vs other garden centers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smokey Park Nursery & Landscape Design Center is better than 82% of garden centers.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smokey Park Nursery & Landscape Design Center is better than 85% of garden centers.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smokey Park Nursery & Landscape Design Center is better than 58% of garden centers.C
58
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smokey Park Nursery & Landscape Design Center is better than 88% of garden centers.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smokey Park Nursery & Landscape Design Center is better than 100% of garden centers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smokey Park Nursery & Landscape Design Center is better than 22% of garden centers.D
22

Reviews for your job

Customers hired Smokey Park Nursery & Landscape Design Center for 3 kinds of job.

Smokey Park Nursery & Landscape Design Center for tree landscaping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Tree landscaping”

MaggieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Went to Smoky Park Nursery last year for trees to make a privacy screen from Sand Hill Rd. and the recycling plant. Derek showed me several options and I bought 12 Green Giants that his crew delivered and planted with Sarah’s supervision. The trees are fat and healthy after our very harsh winter. Both he and Sarah…

Reasonable priceTree landscapingLandscaping design
Evelyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

I bought 20 Emerald trees from Derick. The crew also planted the trees. After reviewing the trees. I was concern about brown spots on some the trees. Called Derick, he was coming to take a look never came, never followed-up Customer Service is to be in all areas, not just the people doing work. I will not be using him again or visiting nursery.

Customer photo from Evelyn's reviewCustomer photo from Evelyn's review
Tree landscaping

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tree landscaping2—
Garden decorating2—
Garden design2—

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