LOCKSMITHS · COLUMBUS, OH
Snap & Crack Locksmith logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%93+14Craft & service 20%81+16.2Value 10%28+2.8Momentum 8%73+5.8Track record 7%98+6.9Accountability 5%83+4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Snap & Crack Locksmith

Better than 80% of locksmiths · #4 of 20

5.0★1,085 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
67%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Snap & Crack Locksmith for door lock & bolt hardware repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Door lock & bolt hardware repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Door lock & bolt hardware repair”

Micki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jack was GREAT! Talked us through what was happening! Thanks Jack!!

Paid $150–200Not sureDoor lock & bolt hardware repair
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

NIck was wonderful. We had an old lock broken and unable to secure our front door. He tried many ways to resolve and ultimately was able to work up a solution. Until we could get the door repaired. He was kind and thoughtful. Cleaned up after the work. Tested is great. And really knew his stuff. Thanks to…

Paid $350–400Reasonable priceDoor lock & bolt hardware repairElectronic lock installationRepair hardware
Deb10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our repairman, Nick was very personable and professional. Quick response from initial phone call to work being completed. Highly recommend.

Paid $350–400Reasonable priceDoor lock & bolt hardware repair
Parker6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I moved into a new house with all types of different deadbolts and no keys to them. Nick rekeyed the deadbolts and replaced a few too all while making sure one key opened them all. He did a great job and explained everything to me. Will definitely give them a call in the future if I need help again. Thank you!

Lock rekeyingDoor lock & bolt hardware repairDoor lock & bolt hardware installation
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jack was upfront about the service and cost to repair the deadbolt lock. He explained what he fixed and explained the price once again. I will use this company again.

Reasonable priceDoor lock & bolt hardware repair
Ursula6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $200+Reasonable priceDoor lock & bolt hardware repair

vs category

Blue = Snap, grey = locksmiths average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.97★ (30 reviews)2024-Q2: 4.82★ (38 reviews)2024-Q3: 4.97★ (35 reviews)2024-Q4: 5.00★ (40 reviews)2025-Q1: 5.00★ (33 reviews)2025-Q2: 4.93★ (41 reviews)2025-Q3: 5.00★ (21 reviews)2025-Q4: 4.95★ (37 reviews)2026-Q1: 5.00★ (37 reviews)2026-Q2: 4.96★ (25 reviews)2026-Q3: 4.92★ (25 reviews)2026-Q4: 5.00★ (8 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$282+62% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 53%Overpriced 10%Not sure 24%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%93+14Craft & service 20%81+16.2Value 10%28+2.8Momentum 8%73+5.8Track record 7%98+6.9Accountability 5%83+4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
63
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
93
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
81
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
28
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
73
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
83

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+189 / −0
Professionalism
+176 / −0
Responsiveness
+75 / −0
Punctuality
+129 / −0
Value
+130 / −0

Compare with