LOCKSMITHS · COLUMBUS, OH
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%93+14Craft & service 20%81+16.2Value 10%28+2.8Momentum 8%73+5.8Track record 7%98+6.9Accountability 5%83+4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%93+14Craft & service 20%81+16.2Value 10%28+2.8Momentum 8%73+5.8Track record 7%98+6.9Accountability 5%83+4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORESnap & Crack Locksmith
Better than 80% of locksmiths · #4 of 20
5.0★1,085 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
67%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Snap & Crack Locksmith for installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$180–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 9
All 3 Google reviews tagged “Installation”
★★★★★ Kim · a month ago
Jack was very professional, explained everything, gave recommendations (which asked), very friendly and did a great job.
Paid $500+Not sureInstallationGeneral lock installationDoor lock & bolt hardware installation
★★★★ Damon · 11 months ago
The technician was early, very professional, and quick. Had a minor issue with the strike plate being out of position, causing the door to not properly close and lock but that was fixed. And everything is good to go.
Paid $180–200Reasonable priceInstallationDoor lock & bolt hardware installation
★★★★★ JB · 6 years ago
Derek did a great job for us, he was fast efficient and friendly. Second time we have used Snap & Crack, and satisfied both times. Very much recommended.
InstallationLock rekeying+ Punctuality+ Quality+ Professionalism
vs category
Blue = Snap, grey = locksmiths average
Rating over time
Price
$282+62% vs typical locksmiths
Bar = middle half of what customers paid · gold mark = category median.
Great price 13%Reasonable 53%Overpriced 10%Not sure 24%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%93+14Craft & service 20%81+16.2Value 10%28+2.8Momentum 8%73+5.8Track record 7%98+6.9Accountability 5%83+4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
63
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
93
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
81
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
28
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
73
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
83
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+189 / −0
Professionalism
+176 / −0
Responsiveness
+75 / −0
Punctuality
+129 / −0
Value
+130 / −0
