LOCKSMITHS · COLUMBUS, OH
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%18+2.7Craft & service 20%94+18.8Value 10%43+4.3Momentum 8%13+1Track record 7%88+6.2Accountability 5%93+4.7Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%18+2.7Craft & service 20%94+18.8Value 10%43+4.3Momentum 8%13+1Track record 7%88+6.2Accountability 5%93+4.7Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORESnap & Crack Locksmith
Better than 45% of locksmiths · #11 of 20
4.9★677 Google reviewsGoogle star rating as shown on Google Maps.
4.66★last 12 monthsAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
83%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Snap & Crack Locksmith for installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 7 Google reviews tagged “Installation”
★★★★★ Danny · 9 months ago
So fast and so easy! I was locked out and Nick showed up within 15 minutes of my call and also installed 2 additional locks with in 30 minutes! Highly recommend!!!
Paid $200+Great priceBuilding lockoutsInstallationElectronic lock installation
★★★★★ Tim · 5 years ago
Andy did a nice job with our installation of a door knob. He was polite and helpful. The service was great!
Installation+ Punctuality+ Quality+ Professionalism
★★★★★ Nicole · 6 years ago
Great service and professionalism by Derek!
Door lock & bolt hardware installationInstallation+ Punctuality+ Quality+ Professionalism
★★★★★ Breese · 11 months ago
Rating only, no written review.
Paid $200+Reasonable priceDoor lock & bolt hardware repairInstallationSecurity door locks
★★★★★ Jerry · 5 years ago
Rating only, no written review.
General repairsDoor lock & bolt hardware installationInstallation+ Punctuality+ Quality+ Professionalism
★★★★★ Troy · 5 years ago
Rating only, no written review.
Installation+ Punctuality+ Quality+ Professionalism
★★★★★ Julie · 5 years ago
Rating only, no written review.
InstallationLock rekeying
vs category
Blue = Snap, grey = locksmiths average
Rating over time
Price
$323+86% vs typical locksmiths
Bar = middle half of what customers paid · gold mark = category median.
Great price 26%Reasonable 43%Overpriced 13%Not sure 17%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%18+2.7Craft & service 20%94+18.8Value 10%43+4.3Momentum 8%13+1Track record 7%88+6.2Accountability 5%93+4.7Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
13
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
18
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
94
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
43
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
13
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
93
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+130 / −1
Professionalism
+116 / −0
Responsiveness
+37 / −0
Punctuality
+103 / −0
Value
+92 / −0
