LOCKSMITHS · COLUMBUS, OH
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%18+2.7Craft & service 20%94+18.8Value 10%43+4.3Momentum 8%13+1Track record 7%88+6.2Accountability 5%93+4.7Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%18+2.7Craft & service 20%94+18.8Value 10%43+4.3Momentum 8%13+1Track record 7%88+6.2Accountability 5%93+4.7Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORESnap & Crack Locksmith
Better than 45% of locksmiths · #11 of 20
4.9★677 Google reviewsGoogle star rating as shown on Google Maps.
4.66★last 12 monthsAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
83%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Snap & Crack Locksmith for repair hardware
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair hardware”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6
All 5 Google reviews tagged “Repair hardware”
★★★★★ Joe · 5 years ago
Quick, easy, and professional service. I was relieved that they took care of our problem so quickly (a key snapped off in the mailbox lock).
Repair hardware+ Punctuality+ Quality+ Professionalism
★★★★★ Dr. · 5 years ago
Andy was the technician and he was great! Everything was done so quickly and efficiently. The quality was great as well. Will def. be using this service.
Repair hardware+ Punctuality+ Quality+ Professionalism
★★★★★ Grandeur · 5 years ago
Rating only, no written review.
Repair hardware+ Punctuality
★★★★★ Bryan · 5 years ago
Rating only, no written review.
Repair hardware+ Punctuality+ Quality
★★★★★ Stephanie · 5 years ago
Rating only, no written review.
Repair hardware+ Professionalism
vs category
Blue = Snap, grey = locksmiths average
Rating over time
Price
$323+86% vs typical locksmiths
Bar = middle half of what customers paid · gold mark = category median.
Great price 26%Reasonable 43%Overpriced 13%Not sure 17%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%18+2.7Craft & service 20%94+18.8Value 10%43+4.3Momentum 8%13+1Track record 7%88+6.2Accountability 5%93+4.7Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
13
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
18
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
94
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
43
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
13
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
93
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+130 / −1
Professionalism
+116 / −0
Responsiveness
+37 / −0
Punctuality
+103 / −0
Value
+92 / −0
