Krysttal Arellano3 reviewsTotal number of Google reviews Krysttal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot a facial done with Brianna and absolutely loved, she’s amazing !
Snatched Waxing & Aesthetics
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%71+5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 121 hair salonsPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 245 Google reviews · 13 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Oct 2026latest review
Snatched Waxing & Aesthetics at a glance
Google reviewers rate Snatched Waxing & Aesthetics five out of five stars based on two hundred and forty-five reviews. Clients frequently praise the staff for being punctual, communicative, and knowledgeable, noting that providers explain procedures and aftercare to ensure comfort during services like Brazilian and back waxing. One low-star review describes a painful experience where the technician ran out of wax, forgot parts of the service, and left the client covered in product, though the reviewer acknowledged other staff members were nice.
- Google rating: 5.0 out of 5 from 245 reviews (99% five-star).
- Reviews on this page: 245 Google reviews (228 with written comments, 3 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: October 30, 2026.
- Service: Hair Salon serving Jackson, Tennessee.
Data from Google, last updated November 11, 2026.
Score profile vs other hair salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Snatched Waxing & Aesthetics: 97/100 on this factor. Category median: 88.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Snatched Waxing & Aesthetics: 97/100 on this factor. Category median: 84.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Snatched Waxing & Aesthetics: 100/100 on this factor. Category median: 97.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Snatched Waxing & Aesthetics: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Snatched Waxing & Aesthetics: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Snatched Waxing & Aesthetics: 71/100 on this factor. Category median: 52.B
71
Bar = this company · dark tick = category median.
Star ratings
245 Google reviews we collected
- 5 stars24299%
- 4 stars10%
- 3 stars10%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 228 written reviews
- Praise25699%
- Complaints31%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8934%
- Quality & results5923%
- Would recommend5521%
- Speed & response3714%
- Communication83%
- Honesty & trust73%
- Price & value42%
What customers talk about
We read 228 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s fast, talks to you, and is truly a sweet girl!”
“Brianna did such a great job I definitely recommend her 🤍”
“She very talkative & made me feel comfortable the entire service, i think yall should book her, it was an 10/10 for me!”
“She explained everything she was doing and it was quick and painless.”
“She explained everything to me and made me feel comfortable during my wax.”
“She does an incredible job, and you can tell she genuinely cares about her clients.”
“Recommend to anyone living in Jackson, and the price is extremely reasonable.”
People customers mention
- Amber 29 reviews
- Danielle 13 reviews
- Brazilian 12 reviews
- Kylie 11 reviews
- Jennifer 7 reviews
- Shanequa 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Snatched Waxing & Aesthetics for 6 kinds of job. Pick one to see what they paid and said.
Recent reviews
Paulisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Briana is an amazing esthetician. I just love her professionalism best one yet!!! Thank you!
Jade2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
10/10 experience getting my first wax with Amber. She explained everything she was doing and it was quick and painless. Book with her, you won’t regret it!
Chloee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Mia is the girl to go to! She’s fast, talks to you, and is truly a sweet girl! Book with her!
Mckenzie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Mia is hands down the best!! I love her and she’s does me good every time I come in!! Yall go book with her!! <3
NettaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I absolutely love snatched! Briana is very knowledgeable and vigilant… She makes sure your skin is taken care of during the wax and after. I was nervous at first but you walk in and immediately feel like you all are best friends during the wax you’ll forget you’re here for a service because it’s such a good time and…
somer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Briana was absolutely amazing! She explained everything to me and made me feel comfortable during my wax. I will definitely be booking with her again !
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Brazilian waxing | 18 | — |
| Bikini waxing | 5 | — |
| Underarm hair removal | 4 | — |
| Intimate area hair waxing | 3 | — |
| Eyebrow waxing | 2 | — |
| Arm hair removal | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 245 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Paulisha Hunt2 reviewsTotal number of Google reviews Paulisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBriana is an amazing esthetician. I just love her professionalism best one yet!!! Thank you!
- Wax type: Hard wax
Response from the owner · 2 weeks ago
Paulisha, we absolutely love hearing this!! Briana takes so much pride in her work and making sure every client feels comfortable and cared for. We’re so lucky to have her on our team! Thank you for choosing Snatched Waxing and Aesthetics in Jackson, TN. We appreciate you so much! 🤍
Jade Ross2 reviewsTotal number of Google reviews Jade has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10 experience getting my first wax with Amber. She explained everything she was doing and it was quick and painless. Book with her, you won’t regret it!
Response from the owner · 2 weeks ago
Jade, a 10/10 for your very first wax?! We LOVE to hear that!! 🤍 We know that first waxing appointment can be intimidating, so making sure our clients feel comfortable and know what to expect is so important to us! Thank you for trusting Amber and Snatched Waxing and Aesthetics in Jackson, TN with your first waxing experience! We can’t wait to see you again!
Jose Massa3 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJennifer did a great job!!
- Wax type: Soft wax
Response from the owner · 3 weeks ago
Jose, thank you so much for the 5 stars!! We’re so happy to hear Jennifer took great care of you! She truly loves what she does, and we appreciate you choosing Snatched Waxing and Aesthetics in Jackson, TN for your waxing services! 🤍
Chloee Kee4 reviewsTotal number of Google reviews Chloee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMia is the girl to go to! She’s fast, talks to you, and is truly a sweet girl! Book with her!
- Wax type: Soft wax, Hard wax
Response from the owner · 3 weeks ago
Chloee, we love hearing this!! Mia really does have a way of making her clients feel comfortable while keeping their waxing appointments quick and easy! We’re so lucky to have her on our team. Thank you for choosing Snatched for your waxing needs here in Jackson, TN! We appreciate you so much! 🤍
Mckenzie Young1 reviewTotal number of Google reviews Mckenzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMia is hands down the best!! I love her and she’s does me good every time I come in!! Yall go book with her!! <3
- Wax type: Hard wax
Response from the owner · 3 weeks ago
Mckenzie, this makes us so happy to hear!! There’s nothing better than knowing our clients leave happy every single visit! Mia has worked so hard to perfect her waxing skills, and reviews like this mean the world to her! Thank you for continuing to trust Snatched Waxing and Aesthetics in Jackson, TN with your waxing services. We love having you! 🤍
Netta GrundyLocal Guide · 11 reviewsTotal number of Google reviews Netta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI absolutely love snatched! Briana is very knowledgeable and vigilant… She makes sure your skin is taken care of during the wax and after. I was nervous at first but you walk in and immediately feel like you all are best friends during the wax you’ll forget you’re here for a service because it’s such a good time and you’re done before you even realize. You’ll leave and you’ll be smooth and fresher.
Response from the owner · 3 weeks ago
Netta, this is exactly the experience we want every client to have!! Briana is so passionate about skin health and making sure her clients feel comfortable and educated throughout their waxing services. We’re so happy you felt right at home with us! Thank you for choosing Snatched for your waxing and skincare needs in Jackson, TN! 🤍
somer day1 reviewTotal number of Google reviews somer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBriana was absolutely amazing! She explained everything to me and made me feel comfortable during my wax. I will definitely be booking with her again !
Response from the owner · 3 weeks ago
We love this!! Briana is amazing at walking clients through the waxing process and making sure they feel comfortable every step of the way! We’re so glad you had a great experience at Snatched Waxing and Aesthetics. We can’t wait to have you back! 🤍
Casilyn Seiber1 reviewTotal number of Google reviews Casilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrianna did such a great job I definitely recommend her 🤍
- Wax type: Soft wax
Response from the owner · 3 weeks ago
So happy you had a great experience with Briana and recommend her for your waxing needs!
Charmaine Fisher7 reviewsTotal number of Google reviews Charmaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience with Briana…very professional & knowledgeable
- Wax type: Hard wax
Response from the owner · 3 weeks ago
Charmaine, thank you so much for the kind words! Briana brings so much knowledge and experience to our team, and we’re thrilled you had a great hard waxing experience with her! We appreciate you choosing Snatched here in Jackson, TN!
Business details
- Address: 31 Bowling Dr Ste l, Jackson, TN 38305
- Phone: (731) 358-7310
- Website: snatchedjksn.com
- Service area: Jackson, TN