KathleenLocal Guide · 50 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrittany is very friendly and helpful.
Snelling Staffing of Fort Smith
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 38%65+24.7Reliability 17%57+9.7Craft & service 20%79+15.8Value 10%61+6.1Momentum 10%65+6.5Replies to reviews 5%48+2.4Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 16 recruiting agenciesPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 52 Google reviews · 4 photos
94%five-star reviews
4.57★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
37%reviews answered by the owner
Oct 2026latest review
Snelling Staffing of Fort Smith at a glance
Google reviewers rate Snelling Staffing of Fort Smith 4.8 out of 5 based on 52 reviews, with the owner responding to 37% of them. Customers frequently praise the agency for its friendly, professional staff and rapid placement of candidates into industrial and clerical roles, often highlighting proactive communication and helpful onboarding. However, one recurring criticism involves rude customer service and a refusal to assist individuals with limited computer skills, particularly when visits occur near closing time.
- Google rating: 4.8 out of 5 from 52 reviews (94% five-star).
- Reviews on this page: 52 Google reviews (38 with written comments).
- Owner responses: the business replied to 37% of reviews.
- Most recent review: October 21, 2026.
- Service: Recruiting Agency serving Fort Smith, Arkansas.
Data from Google, last updated October 27, 2026.
Score profile vs other recruiting agencies
Percentile per factor (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Snelling Staffing of Fort Smith is better than 65% of recruiting agencies. Category median: 74.B
65
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Snelling Staffing of Fort Smith is better than 57% of recruiting agencies. Category median: 63.C
57
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Snelling Staffing of Fort Smith is better than 79% of recruiting agencies. Category median: 62.B
79
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Snelling Staffing of Fort Smith is better than 61% of recruiting agencies. Category median: 80.B
61
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Snelling Staffing of Fort Smith is better than 65% of recruiting agencies. Category median: 100.B
65
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Snelling Staffing of Fort Smith is better than 48% of recruiting agencies. Category median: 48.C
48
Bar = this company · dark tick = category median.
Star ratings
52 Google reviews we collected
- 5 stars4994%
- 4 stars00%
- 3 stars24%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
- Praise4594%
- Complaints36%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2144%
- Would recommend919%
- Quality & results715%
- Speed & response510%
- Communication510%
- Honesty & trust12%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Todd always has work available for me in the industrial branch of the company and has always been polite, knowledgeable, and helpful.”
“Their customer service is truly exceptional—I highly recommend them.”
“I had a fantastic experience with Snelling Staffing of Fort Smith.”
“After a few weeks, I had been lined up with a wonderful opportunity for a new career by Tammy and started promptly!”
“The entire staff is easy to talk to and committed to keeping Fort Smith employed!”
“I have never dealt with a staffing company before, and I was a tad bit worried to be honest.”
People customers mention
- Aurora 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Melody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Acquired and Erica were amazing through the whole process! Would highly recommend!
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Absolutely AWFUL! Rude customer service, they do NOT want to help you if you have no idea about computers, was literally told " we are too busy to help you get set up on the computer". Fort smith needs an overhaul because the extremely rude and unprofessionalism is at an all time high. Then to go in on a friday an…
StephenLocal Guide · 167 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Snelling Staffing of Fort Smith has an A+ rating in my book. Todd always has work available for me in the industrial branch of the company and has always been polite, knowledgeable, and helpful. He is well-versed and has been in this line of work for years. Also, Miss Aurora and Miss Brittany in the clerical…
Muamer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
In a span of approximately 9 months, i had many interactions with the Snelling team. Each and every one of them was pleasant, professional and respectful. I've gained so much experience, so much positive support and top assistance from all of the staff. I will always carry you in high regard, thank you for every effort you put in assisting me.
CandiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had a fantastic experience with Snelling Staffing of Fort Smith. The staff was incredibly welcoming, and Aurora went above and beyond to answer all my questions and had me an interview set up in less then 24 hours of signing up. Their customer service is truly exceptional—I highly recommend them.
Vanesea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
This was my very first time applying for a temporary service agency and Ive have to say that I am VERY WELL SATISFIED with this agency they went above and beyond and worked with me through out my whole employee experience and I would definitely when in doubt use them again and recommend them to others 🙂🙂
Photos
Customer reviews
4.8 ★★★★★ 52 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Melody Wood5 reviewsTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAcquired and Erica were amazing through the whole process! Would highly recommend!
Jennifer Trilby6 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely AWFUL! Rude customer service, they do NOT want to help you if you have no idea about computers, was literally told " we are too busy to help you get set up on the computer". Fort smith needs an overhaul because the extremely rude and unprofessionalism is at an all time high. Then to go in on a friday an hour before they close and they tell you that its too late to help you with anything. smh.
Response from the owner · 3 months ago
Jennifer, Thank you for sharing your feedback. We're sorry to hear you left feeling frustrated. Our onboarding process typically takes 60–90 minutes, which is why we stop starting new applications at 3:30 p.m. each day. This ensures applicants have enough time to complete the process without being rushed or asked to return midway through. Our team is always happy to provide guidance and troubleshoot technical issues, but we are not able to complete the computer-based onboarding on an applicant's behalf while assisting other applicants and clients. We appreciate your feedback and will continue striving to provide every applicant with a professional and respectful experience.
Stephen ELocal Guide · 167 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSnelling Staffing of Fort Smith has an A+ rating in my book. Todd always has work available for me in the industrial branch of the company and has always been polite, knowledgeable, and helpful. He is well-versed and has been in this line of work for years. Also, Miss Aurora and Miss Brittany in the clerical department are always proactive in finding employment opportunities and aligning candidates with the most relevant positions and roles, as well as working correspondence to get people set up with great interviews. They, too, are extremely helpful and experienced in their field. The entire staff is easy to talk to and committed to keeping Fort Smith employed! Thank you, Snelling!
Response from the owner · 3 months ago
Stephen, Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear you've had a positive experience with Todd, Aurora, Brittany, and the rest of our team. We work hard to connect great people with great opportunities, so it's incredibly rewarding to know our efforts have made a difference. We truly appreciate your trust in Snelling and look forward to continuing to support you in your career. Thank you for being part of the Snelling family!
Muamer Ramovic2 reviewsTotal number of Google reviews Muamer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIn a span of approximately 9 months, i had many interactions with the Snelling team. Each and every one of them was pleasant, professional and respectful. I've gained so much experience, so much positive support and top assistance from all of the staff. I will always carry you in high regard, thank you for every effort you put in assisting me.
Response from the owner · 3 months ago
Muamer, Thank you for your thoughtful review! It means so much to know our team made a positive impact during your time with us. We truly appreciate your kind words and wish you continued success in your career. Thank you for choosing Snelling!
Candi VarneyLocal Guide · 17 reviewsTotal number of Google reviews Candi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a fantastic experience with Snelling Staffing of Fort Smith. The staff was incredibly welcoming, and Aurora went above and beyond to answer all my questions and had me an interview set up in less then 24 hours of signing up. Their customer service is truly exceptional—I highly recommend them.
Response from the owner · 4 months ago
We're so pleased we could connect you with a great opportunity! Thank you for your kind words.
Vanesea Malone5 reviewsTotal number of Google reviews Vanesea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was my very first time applying for a temporary service agency and Ive have to say that I am VERY WELL SATISFIED with this agency they went above and beyond and worked with me through out my whole employee experience and I would definitely when in doubt use them again and recommend them to others 🙂🙂
JenniferLocal Guide · 33 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust took a friend there to fill out paperwork
Nikki Lockhart11 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had such a great experience with onboarding and getting things to start a new adventure! I’m thankful for the staff here that were so helpful!!
Response from the owner · 9 months ago
Thank you so much for the kind review! We’re thrilled to hear you had a great onboarding experience and that our team was able to make the process smooth and stress-free. We’re excited for you as you start this new adventure, and we truly appreciate you choosing Snelling!
Gabrielle Fuller3 reviewsTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff at Snelling have been nothing but helpful each encounter I’ve had. I broke my ankle months ago, leaving me limited with what work I am qualified to do. After a few weeks, I had been lined up with a wonderful opportunity for a new career by Tammy and started promptly! I had forgotten to leave this review sooner, but recently had a mixup with submitting my timesheet appropriately. The solutions offered were nothing but exceptional and Jacqui and Aurora handled the issue expeditiously. With some patience, the women here will support you by aligning your experience with thriving opportunities and the experiences to grow and learn.
Response from the owner · 9 months ago
Thank you so much for taking the time to leave us this thoughtful review! We’re truly grateful you trusted Snelling during such a challenging season, and we’re so happy Tammy was able to match you with a great opportunity and a fresh start in your career. We also appreciate you mentioning your recent timesheet mix-up - Jacqui and Aurora will be thrilled to hear their quick support made a difference. Our team works hard to make sure every employee feels supported, heard, and taken care of. Thank you for your kind words and for being part of the Snelling family. We’re cheering you on in your continued growth and success!
Business details
- Address: 3901 Rogers Ave Ste B, Fort Smith, AR 72903
- Phone: (479) 785-1000
- Website: snellingfortsmith.com
- Service area: Fort Smith, AR