House cleaning service · Long Beach, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%30+2.1Momentum penalty47−5.3Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#230 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 6%
4.9★★★★★367 Google reviews · 24 photos
98%five-star reviews
4.61★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate SoCal Cleaner 4.9 out of 5 based on 367 reviews. Positive feedback highlights thorough deep cleaning, carpet services, punctuality, and professional communication. However, low-star reviews cite inconsistent cleaning quality, missed appointments, and unreturned phone calls. The owner has not replied to any reviews.
Google rating: 4.9 out of 5 from 367 reviews (98% five-star).
Reviews on this page: 367 Google reviews (297 with written comments, 9 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 17, 2026.
Service: Carpet Cleaning serving Long Beach, California.
Data from Google, last updated November 8, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SoCal CleanerCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SoCal Cleaner: 89/100 on this factor. Category median: 96.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SoCal Cleaner: 84/100 on this factor. Category median: 96.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SoCal Cleaner: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SoCal Cleaner: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SoCal Cleaner: 47/100 on this factor. Category median: 100.C
47
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SoCal Cleaner: 30/100 on this factor. Category median: 82.D
30
Bar = this company · dark tick = category median.
Star ratings
367 Google reviews we collected
4.9of 5
5 stars35898%
4 stars10%
3 stars00%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 297 written reviews
99%praise
Praise54199%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3957%
Reasonable2740%
Overpriced11%
Not sure11%
$224-19% vs typical carpet cleaning
Middle half of what 39 customers paid ($146–$342) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results15428%
Staff & attitude11922%
Would recommend10319%
Speed & response9117%
Communication316%
Price & value255%
Honesty & trust255%
What customers talk about
We read 297 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Alfredo and Veronica for the great job you did.”
“On top of that the job they did was horrible!”
“The team they sent was very professional and thorough.”
“I don’t usually recommend a company but this time I had to share my experience and highly recommended them to anyone looking to make their home spotless.”
“The cleaning crew arrived on time and ready to deep clean our home.”
“Very professional and kind with great communication with any specific needs or concerns, I would highly recommend to anyone looking for a great house cleaning.”
“Very reasonable pricing especially for how large our townhome was, and the results were great.”
“Up front and honest, no hidden charges or up selling.”
“but this is an honest company that worked with my schedule and make it happen!”
People customers mention
Cleaners22 reviews
Rot6 reviews
Mark4 reviews
Logan4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SoCal Cleaner for 6 kinds of job. Pick one to see what they paid and said.
LLisaLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent cleaners. Thank you Alfredo and Veronica for the great job you did. I'm so appreciative of your hard work. I love my clean house now. Haha
Paid $200–250Great priceStandard cleaning
MMerri7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Our home needed a good cleaning since our regular house cleaner has been out for the past 2 months due to an injury. The team was efficient, and professional. We are happy with the service and the house is so happy!!
Paid $300–350Reasonable priceStandard cleaning
MMark5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
SoCal Cleaner provides great cleaning and top notch customer service. The crew are professional and always provide quality cleaning services. I highly recommend them.
IIngrid3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I hire SoCal Cleaning services for my home and I have to say I couldn’t be happier with their services. At a time where customers service is absent, I was pleasantly impressed by the levels of professionalism this company provides. The cleaning crew arrived on time and ready to deep clean our home. I don’t…
Paid $500+Reasonable priceDeep clean
MMina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Francisco did a very good job at my house. He was very friendly and did a great job all around.
Paid $300–350Reasonable priceStandard cleaning
SSara6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They clean my house twice a week. They are very thorough and you can also make requests if there are certain extra things you’d like them to do or focus on. They have a team of three that comes out and they all just divide and conquer. They are very friendly and professional. They treat my animals well as well and…
I don’t trust the comments on Google because the experiences stated here are completely different than yelp. They charged me way too much for the headache it was. They rescheduled me to a different day because their machine broke down then they came 4 hours late. On top of that the job they did was horrible!
Like everyone else on their Yelp page comments, I wanted a deep clean as my home was empty. I noticed today my windows were not wiped down and I have bunches of dust on the shutters of the windows.
They didn’t clean behind the wash or dryer because I saw dust on the floor!
The only reason I booked with this company was because the guy on the phone seemed professional compared to the other places I called but I didn’t realize the quality I’d receive was not on the same level.
I regret not coming to yelp to see reviews because I think I found them on Google.
They sent me a bill the next day giving me $25 off the cleaning. Do yourself a favor and find some other company
Price assessment: Overpriced
Price: $500+
Services: Moving-related cleaning, Deep clean
T
Tea Poljak1 reviewiTotal number of Google reviews Tea has written across all businesses on Google Maps, not just this one.
Absolutely amazing experience. They worked so hard and quickly. The ladies Sandra and Catalina were so kind. My house has never looked better. Will definitely be calling back!
G
Gladieus N.2 reviewsiTotal number of Google reviews Gladieus has written across all businesses on Google Maps, not just this one.
Cleaning was absolutely mid and not a professional deep clean. My apartment was empty and there was nothing stopping them from really digging in.
I am the process of also filing a complaint with BBB because the cleaners stole cleaning supplies from my house. What’s worst? They did not even use the cleaning supplies to clean my place.
I tried to call and rectify this but I got no response. It’s been over a month now of unanswered emails and calls. The cleaning supplies is simple but they stole my detail brushes and some electronic spinning brushes valued at over 200 dollars.
If you look deeper pass the paid google/yelp reviews they actually have a trend of their cleaners taking from clients.
I’m not saying don’t use them, but I am saying don’t leave them alone in your home. This business is clearly not a professional cleaning service with reliable cleaning crew. Instead there’s some person who gets leads for cleaning requests at home while sitting on their butt and then underpays the contractors (hence why they’re stealing and doing crappy work). Work with a family owned company with actual employed workers.
Price: $300–350
Services: Deep clean
L
Lara Kayiran5 reviewsiTotal number of Google reviews Lara has written across all businesses on Google Maps, not just this one.
My first deep cleaning and I’m super impressed with amazing job ladies did. Great attention to details. Supervisor came to check on progress. Booking biweekly appointments. Thank you
Price assessment: Great price
Services: Deep clean
J
Joan Kile1 reviewiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Our home needed a good cleaning since our regular house cleaner has been out for the past 2 months due to an injury. The team was efficient, and professional. We are happy with the service and the house is so happy!!
