Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Solve Pest Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%90+12.7Replies to reviews 7%76+5.4Craft & service penalty90−1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Solve Pest Pros

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 801 Google reviews

📞 Call (804) 404-9120Request a call backWebsite ↗

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Solve Pest Pros is better than 88% of rodent control.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Solve Pest Pros is better than 88% of rodent control.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Solve Pest Pros is better than 90% of rodent control.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Solve Pest Pros is better than 90% of rodent control.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Solve Pest Pros is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Solve Pest Pros is better than 76% of rodent control.B
76

Reviews for your job

Customers hired Solve Pest Pros for 8 kinds of job.

Solve Pest Pros for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 57 Google reviews tagged “Bug & insect extermination” · showing 20

Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Technician was cordial and kind. Did outside of house in short order. Advised me when finished. No complaints!

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jessie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Bailey was awesome! Took care of all bees nests and entry points for mice. Poor guy even got attacked by wasps :( very professional and friendly. Took the time to listen to and address all my concerns. Top notch tech!

Hornet & wasp exterminationBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
Lynda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Bailey was pleasant, professional, quick, and thorough. I'm satisfied with Solve.

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
Bob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Jered was outstanding! His knowledge and explanations were very informative. Most importantly, he's a kind soul, and a credit to your organization!

Spider exterminationGeneral pest inspectionBug & insect extermination
DanielLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The whole team from sales (friendly and effective) to the actual exterminators were fantastic. Haley and all were great.

Great priceHome inspectionBug & insect extermination
Jackie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

She did arrive early so I was not home to allow inside treatment

Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our first experience with Solve Pest Pros went smoothly. It’s too soon to rate the effectiveness of the treatment, but the technicians (one of which was Haley) were thorough and professional.

Reasonable priceSpider exterminationBug & insect extermination
Nancy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Haley B. Is very pleasant and respectful. She did a great job of explaining what she was doing and why. Excellent work.

Reasonable priceBug & insect extermination
SandraLocal Guide · 234 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My tech was wonderfully professional I love when my tech Bailey comes to visit. He is so professional and also very knowledgeable. He quickly does his work and always leaves with a friendly wave and smile

Spider exterminationFlea & mite exterminationGeneral pest inspection
Jackie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐️⭐️⭐️⭐️⭐️

Reasonable priceBug & insect extermination
Kim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Technicians are friendly and polite.

Spider exterminationBug & insect extermination+ Professionalism
Sho4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

He was very courteous and asked if there were any other areas of concern and took care of it. I really appreciate it!

Spider exterminationGeneral pest inspectionBug & insect extermination+ Professionalism
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very thorough, knowledgeable, polite and professional!

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
Curtis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

John was thorough, quick and professional. They visit your home regularly during spring/summer and once a quarter during fall/winter.

Bug & insect extermination+ Professionalism+ Value
Ivory5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ever since I have started using Solve Pest Pros I have noticed a dramatic difference in bugs especially in the summer. The techs are always friendly, professional and knowledgeable. Thanks Bailey for coming out to my home today!

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
CoreyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

He was prompt and professional. He explained what he was treating for and told me what he did.

Hornet & wasp exterminationGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
Oscar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

John did a great job! Even my dogs loved him!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

John asked great questions to help ensure the proper applications are being used to keep pest out. Thanks Kohn.

Bug & insect extermination+ Quality+ Professionalism
The9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jered, was great, very professional, courteous, and did a great job! It's nice to see a good knowledgeable, courteous worker. He deserves much more than $5!!

Bug & insect exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Betty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

John very professional and polite. A pleasure to work with

Bug & insect extermination+ Professionalism+ Value

Show more bug & insect extermination reviews (37 more) →

Price

$53-51% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 69%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection154$50–$119
Spider extermination114$86–$181
Ant extermination70$58–$173
Bug & insect extermination57$58–$136
Hornet & wasp extermination56$83–$199
Cockroach extermination38$83–$214
Rodent extermination35$96–$323
Flea & mite extermination17$93–$246

Compare with

GreenShield Home & Pest Solutions - Richmond logoGreenShield Home & Pest Solutions - RichmondExperts Score 98Richmond · 4.97★ClearDefense Pest ControlExperts Score 98Richmond · 4.98★James River Pest Solutions logoJames River Pest SolutionsExperts Score 97Richmond · 4.97★