Solve Pest Pros logo

Solve Pest Pros

Pest control service · Richmond, VA · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%90+12.7Replies to reviews 7%76+5.4Craft & service penalty90−1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 73 rodent controlPosition by Experts Score among all companies we track in this category. · better than 18%
4.9 ★★★★★ 801 Google reviews · 15 photos
94%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
53%reviews answered by the owner
$53typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Solve Pest Pros at a glance

Google reviewers rate Solve Pest Pros 4.9 out of 5 based on 801 reviews, with the owner responding to 53% of them. Customers frequently praise the technicians for being punctual, professional, and thorough in explaining treatments for various pests. Positive feedback highlights clear communication, friendly service, and effective results inside and outside the home. However, some low-star reviews criticize the company for high cancellation fees, billing disputes, and difficulty terminating door-to-door contracts.

  • Google rating: 4.9 out of 5 from 801 reviews (94% five-star).
  • Reviews on this page: 801 Google reviews (580 with written comments, 7 with photos).
  • Owner responses: the business replied to 53% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Rodent Control serving Richmond, Virginia.

Data from Google, last updated November 1, 2026.

Score profile vs other rodent control

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction88Reliability88Craft & service90Value90Momentum100Replies to reviews76Satisfaction: 88 (median 94)Reliability: 88 (median 93)Craft & service: 90 (median 99)Value: 90 (median 100)Momentum: 100 (median 100)Replies to reviews: 76 (median 100)
Solve Pest ProsRodent Control median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Solve Pest Pros: 88/100 on this factor. Category median: 94.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Solve Pest Pros: 88/100 on this factor. Category median: 93.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Solve Pest Pros: 90/100 on this factor. Category median: 99.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Solve Pest Pros: 90/100 on this factor. Category median: 100.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Solve Pest Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Solve Pest Pros: 76/100 on this factor. Category median: 100.B
76

Bar = this company · dark tick = category median.

Star ratings

801 Google reviews we collected

  • 5 stars75194%
  • 4 stars253%
  • 3 stars51%
  • 2 stars10%
  • 1 star192%

Praise vs complaints

Phrases our text analysis found in 580 written reviews

  • Praise84498%
  • Complaints202%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3722%
  • Reasonable11469%
  • Overpriced53%
  • Not sure95%
$53-51% vs typical rodent control

Middle half of what 118 customers paid ($43–$74) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude35441%
  • Quality & results22526%
  • Speed & response11814%
  • Communication9911%
  • Would recommend384%
  • Honesty & trust162%
  • Price & value142%

What customers talk about

We read 580 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Bailey was completely polite and extremely helpful with a discrepancy in our account, one that we did not know we had, he rectified that matter.”
  • “Bailey provided excellent service, and customer care.”
    “I will tell anyone who ever asks me about pest control about how horrible my service has been.”
  • “Bailey was friendly and very efficient, he had no problem explaining the process to me and my expected results .”
  • “He is also very knowledgeable about different types of bugs and pest, and he explains what kind of products for each pest.”
    “This company will price gouge and then send what you owe to collections, no communication whatsoever.”
  • “I would highly recommend solve pest and Bailey to anyone.”
    “STAY AWAY FROM THIS COMPANY ESPECIALLY IF YOU ARE ELDERLY!”
  • “Very personable, very honest and very meticulous with his work and assessment.”
    “Do I have to call 20 times a month to have y'all finally release me from this scam contract?”
  • “Overall, the quality of service has been great and is affordable.”
    “They RIP Off the elderly, a man came out to give an estimate.”

People customers mention

  • Bailey 32 reviews
  • Jared 6 reviews
  • Chandler 6 reviews
  • Jered 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Solve Pest Pros for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Tonya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We spoke to him about the recent wasps we have seen. He did a fine job on the porches and door openings. He KILLED 2 NESTS under the deck.

Paid $60–80Great priceSpider exterminationGeneral pest inspectionMosquito extermination
Calvin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Spencer was nice and very polite. He is also very knowledgeable about different types of bugs and pest, and he explains what kind of products for each pest.

Paid $40–60Great priceHornet & wasp exterminationSpider exterminationAnt extermination
RafaelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic service from Solve Pest Pros. Spencer was very polite, thorough, and answered all of our questions with great attention to detail. Definitely a 5-star experience!

Paid $60–80Reasonable priceGeneral pest inspection
Stefanie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bailey was amazing. Explained everything well, had great recommendations, and never made me feel bad that we were having a pest issue. He went above and beyond to engage with my very curious 4 year old. I would highly recommend solve pest and Bailey to anyone.

Paid $140–160Reasonable priceRodent exterminationGeneral pest inspection
Devin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very personable, very honest and very meticulous with his work and assessment. Anyone reading this review, REQUEST BAILEY!

Paid $140–160Great priceHornet & wasp exterminationRodent exterminationSpider extermination
Vince7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jordan was very thorough and very nice and accommodating. He did an awesome job inside and outside of my home.

Paid $40–60Reasonable priceRodent extermination

Photos

Customer reviews

4.9 ★★★★★ 801 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marion W9 reviewsTotal number of Google reviews Marion has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and nice gentleman!

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Hornet & wasp extermination, Rodent extermination
  • Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Bed bugs, Mosquitoes, Other
Craig M. RiceLocal Guide · 11 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He was very thorough.

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: Spider extermination, General pest inspection
  • Pest type: Ants, Spiders
Judy Asbury8 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Explain everything and was very helpful.

  • Price assessment: Reasonable price
  • Pest type: Ants, Spiders
Phil M5 reviewsTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bailey communicated well, was very friendly. Explained everything, asked us what our preferences were for service. It made us feel glad we chose Solve Pest Pros and confident it was the right decision.

  • Services: General pest inspection
Tonya Pacelli9 reviewsTotal number of Google reviews Tonya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We spoke to him about the recent wasps we have seen. He did a fine job on the porches and door openings. He KILLED 2 NESTS under the deck.

  • Price assessment: Great price
  • Price: $60–80
  • Services: Spider extermination, General pest inspection, Mosquito extermination
  • Pest type: Ants, Termites, Spiders, Mosquitoes
Rosalia Tavares3 reviewsTotal number of Google reviews Rosalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bailey was completely polite and extremely helpful with a discrepancy in our account, one that we did not know we had, he rectified that matter. We highly recommend Solve Pest Pros and Bailey

  • Services: General pest inspection
Calvin Bowman6 reviewsTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Spencer was nice and very polite. He is also very knowledgeable about different types of bugs and pest, and he explains what kind of products for each pest.

  • Price assessment: Great price
  • Price: $40–60
  • Services: Hornet & wasp extermination, Spider extermination, Ant extermination
  • Pest type: Ants, Spiders, Other
Response from the owner · 2 years ago

Thank you for the 5-star rating, Calvin!

sharon killen3 reviewsTotal number of Google reviews sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and easy to work with.

  • Price assessment: Reasonable price
Rafael Garcia de OliveiraLocal Guide · 13 reviewsTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic service from Solve Pest Pros. Spencer was very polite, thorough, and answered all of our questions with great attention to detail. Definitely a 5-star experience!

  • Price assessment: Reasonable price
  • Price: $60–80
  • Services: General pest inspection
Stefanie Brearley10 reviewsTotal number of Google reviews Stefanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bailey was amazing. Explained everything well, had great recommendations, and never made me feel bad that we were having a pest issue. He went above and beyond to engage with my very curious 4 year old. I would highly recommend solve pest and Bailey to anyone.

  • Price assessment: Reasonable price
  • Price: $140–160
  • Services: Rodent extermination, General pest inspection

Solve Pest Pros on Google Maps →

Business details