Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Solve Pest Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%90+12.7Replies to reviews 7%76+5.4Craft & service penalty90−1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Solve Pest Pros

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 801 Google reviews

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Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Solve Pest Pros is better than 88% of rodent control.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Solve Pest Pros is better than 88% of rodent control.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Solve Pest Pros is better than 90% of rodent control.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Solve Pest Pros is better than 90% of rodent control.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Solve Pest Pros is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Solve Pest Pros is better than 76% of rodent control.B
76

Reviews for your job

Customers hired Solve Pest Pros for 8 kinds of job.

Solve Pest Pros for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.157
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 157 Google reviews tagged “General pest inspection” · showing 20

CraigLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

He was very thorough.

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspection
Phil5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bailey communicated well, was very friendly. Explained everything, asked us what our preferences were for service. It made us feel glad we chose Solve Pest Pros and confident it was the right decision.

General pest inspection
Tonya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We spoke to him about the recent wasps we have seen. He did a fine job on the porches and door openings. He KILLED 2 NESTS under the deck.

Paid $60–80Great priceSpider exterminationGeneral pest inspectionMosquito extermination
Rosalia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bailey was completely polite and extremely helpful with a discrepancy in our account, one that we did not know we had, he rectified that matter. We highly recommend Solve Pest Pros and Bailey

General pest inspection
RafaelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic service from Solve Pest Pros. Spencer was very polite, thorough, and answered all of our questions with great attention to detail. Definitely a 5-star experience!

Paid $60–80Reasonable priceGeneral pest inspection
Stefanie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bailey was amazing. Explained everything well, had great recommendations, and never made me feel bad that we were having a pest issue. He went above and beyond to engage with my very curious 4 year old. I would highly recommend solve pest and Bailey to anyone.

Paid $140–160Reasonable priceRodent exterminationGeneral pest inspection
Tamara13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bailey provided excellent service, and customer care.

Paid $40–60Great priceSpider exterminationGeneral pest inspectionService not listed
Robyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Spencer was very polite, professional and kept me informed of everything he did

Paid $40–60Reasonable priceGeneral pest inspection
Devin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very personable, very honest and very meticulous with his work and assessment. Anyone reading this review, REQUEST BAILEY!

Paid $140–160Great priceHornet & wasp exterminationRodent exterminationSpider extermination
MaryLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Bailey was his usual cheery and professional self. Arrived on time and explained everything to me before starting work. This company has been very prompt and the service is quite effective.

Paid $60–80Reasonable priceHornet & wasp exterminationGeneral pest inspectionAnt extermination
Keith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent Service

Paid $100–120Great priceTermite exterminationSpider exterminationGeneral pest inspection
ASHLEY7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

All went as expected

Paid $40–60Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Janette12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Thank you for doing a great job as always! I haven't seen any pests. Bailey is always friendly and professional.

Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Joyce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bailey did regular treatment and added ant/flying ant treatment. Inside and out.,

Reasonable priceGeneral pest inspectionAnt extermination
Elizabeth15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Gave me some helpful information about pests. Reminded that I could call if we had other pest issues inside or outside. Bailey was very polite and thorough!

Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection+ Punctuality
Francine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They have been prompt and thorough as scheduled.

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Millie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jordan did a terrific job with the front & back of my home. He let me know exactly what he was going to do & answered some of my questions about the company type of pest control he uses. I appreciate all he did for my home!

Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
LynneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Bailey was very professional and took care of my out side maintenance. I was home and he did a great job. I was impressed at how he thoroughly removed all spider webs on the outside of the house. He treated all areas and took the time to do it correctly. Makes me feel like I get what I pay for!!

Reasonable priceHornet & wasp exterminationSpider exterminationAnt extermination
Dwan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very polite and thorough with his work. 100%

Reasonable priceGeneral pest inspection
WilliamLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

John was super helpful and double checked the grounds for me when i mentioned 'wasps were around'. Thanks John! Bailey today came by and treated the outside. Super nice and helpful. These guys are great! Thanks Bailey!

Reasonable priceGeneral pest inspectionAnt extermination

Show more general pest inspection reviews (137 more) →

Price

$53-51% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 69%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection154$50–$119
Spider extermination114$86–$181
Ant extermination70$58–$173
Bug & insect extermination57$58–$136
Hornet & wasp extermination56$83–$199
Cockroach extermination38$83–$214
Rodent extermination35$96–$323
Flea & mite extermination17$93–$246

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