iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%51+12.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 15 garage floor coatingiPosition by Experts Score among all companies we track in this category. · better than 7%
4.9★★★★★110 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Son's Painting & Flooring 4.9 out of 5 based on 110 reviews, with the owner responding to every comment. Customers frequently cite professional craftsmanship, fair pricing, and prompt communication for interior painting and flooring projects. Recurring themes include attention to detail, punctuality, and thorough cleanup after work is completed. Two one-star reviews criticize unprofessional communication and allege substance use by staff, though these complaints are isolated within the overwhelmingly positive feedback.
Google rating: 4.9 out of 5 from 110 reviews (97% five-star).
Reviews on this page: 110 Google reviews (95 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 22, 2025.
Service: Garage Floor Coating Company serving Rochester, New York.
Data from Google, last updated November 5, 2026.
Score profile vs other garage floor coating
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Son's Painting & FlooringGarage Floor Coating median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Son's Painting & Flooring: 83/100 on this factor. Category median: 98.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Son's Painting & Flooring: 51/100 on this factor. Category median: 98.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Son's Painting & Flooring: 77/100 on this factor. Category median: 100.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Son's Painting & Flooring: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Son's Painting & Flooring: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Son's Painting & Flooring: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
4.9of 5
5 stars10797%
4 stars00%
3 stars00%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
99%praise
Praise23099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5122%
Staff & attitude3917%
Speed & response3917%
Price & value3917%
Would recommend3616%
Communication167%
Honesty & trust125%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…utifully done, but all aspects of the process were handled with great attention to detail with concern for my needs, limitations and convenience.…”
“Son’s Painting is one of the most professional crews I have ever worked with.”
“His pricing was very fair and was able to get started right away.”
“They were professional, efficient, personable and very reasonably priced as well as easy to work with.”
“A great experience all around and I highly recommend them for any job large or small.”
“Everyone was warm, respectful and easy to work with.”
“And his price was very fair and very transparent on what cost what and everything.”
People customers mention
Tom27 reviews
Sons3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Son's Painting & Flooring for 6 kinds of job. Pick one to see what they paid and said.
PPaulLocal Guide · 113 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We had Tom and his crew paint the entire house (ceilings, walls, doors and trim) in one straight shot. The whole house now looks ready to sell! They were great to work with. I would definitely use them again!
Custom painting
AAndrewLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Son’s Painting is one of the most professional crews I have ever worked with. I couldn’t recommend them more.
JJ1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highly recommend Tom and Linnie. Very professional and went above and beyond with their work.
Kkaren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tom and his crew did a fantastic job! We needed some basics done, but their craftsmanship, care, and attention to detail made us feel like we got a new home! I highly recommend them.
DDaryl6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Not only was the work beautifully done, but all aspects of the process were handled with great attention to detail with concern for my needs, limitations and convenience. The utmost care was taken with my floors, furniture and possessions. Everyone was warm, respectful and easy to work with. A great experience all…
CCharlieLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tom and his team were great. Tom was very good at communicating, which is rare for contractors. His pricing was very fair and was able to get started right away. After they were done, there were a few nit picky spots that we wanted touched up and he had someone come back out right away to fix it. 100% would recommend.
We had Tom and his crew paint the entire house (ceilings, walls, doors and trim) in one straight shot. The whole house now looks ready to sell! They were great to work with. I would definitely use them again!
Services: Custom painting
Response from the owner · 11 months ago
Thanks Paul! Most of our customers are great, but you all were special. Thanks for the work!
A
Andrew CookLocal Guide · 18 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Tom and his crew did a fantastic job! We needed some basics done, but their craftsmanship, care, and attention to detail made us feel like we got a new home! I highly recommend them.
Response from the owner · a year ago
We had on fun ! And believe me, Karen now has a new meaning to me. Super kind and fun!
D
Daryl Staneck6 reviewsiTotal number of Google reviews Daryl has written across all businesses on Google Maps, not just this one.
Not only was the work beautifully done, but all aspects of the process were handled with great attention to detail with concern for my needs, limitations and convenience. The utmost care was taken with my floors, furniture and possessions. Everyone was warm, respectful and easy to work with. A great experience all around and I highly recommend them for any job large or small. Id give more stars if I could!
Response from the owner · a year ago
Awww! Thanks Daryl! You're to kind. It was our pleasure and I'm sure we'll see you soon for the bedroom and hall.
C
Charlie BurchfieldLocal Guide · 10 reviewsiTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Tom and his team were great. Tom was very good at communicating, which is rare for contractors. His pricing was very fair and was able to get started right away. After they were done, there were a few nit picky spots that we wanted touched up and he had someone come back out right away to fix it. 100% would recommend.
Response from the owner · a year ago
Thanks for beautiful words Charlie! Looking forward to the next project!
D
Deborah Cory-Slechta4 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Tom and Linnie did an amazing job painting my 2nd floor, stairwell and hallway. They were professional, efficient, personable and very reasonably priced as well as easy to work with. They also cleaned up afterwards which I really appreciated. I highly recommend Son’s Painting!
Response from the owner · 2 years ago
Thank you! Grateful for the opportunity to work with you!
C
Carla Owens-Martin4 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Hello. My name is Carla, and I used Son’s painting last year. Tom’s crew was very professional, and did an excellent job painting my upstairs bedroom and bathroom. They did such a wonderful job that I called him back to paint my living room, and front entrance to my home.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Custom painting, Interior painting
Response from the owner · 3 years ago
Can't wait to get over there Carla! Thanks for having us!
A
Ashley Harris6 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Tom and crew did a fantastic job painting two rooms of our home! They fit us in their schedule right away, were done sooner than anticipated and the work looks great! Not to mention they were the best price out of the 6 quotes we got. Would absolutely use them again in the future!
