Heyliani Clemente7 reviewsTotal number of Google reviews Heyliani has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service from all staff.
Sona Psychiatry & TMS
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%88+27.1Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 25 psychiatristsPosition by Experts Score among all companies we track in this category. · better than 71%
5.0 ★★★★★ 20 Google reviews · 1 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Sona Psychiatry & TMS at a glance
Reviewers consistently praise the professional and welcoming atmosphere, noting that staff members are attentive, kind, and respectful. Patients highlight effective communication, a calm and organized facility, and successful treatment outcomes from both psychiatric care and TMS therapy. With a perfect five-star rating from twenty reviews, no significant criticisms emerged, though the owner did not respond to any feedback.
- Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
- Reviews on this page: 20 Google reviews (12 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 28, 2026.
- Service: Psychiatrist serving El Paso, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other psychiatrists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sona Psychiatry & TMS: 95/100 on this factor. Category median: 91.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sona Psychiatry & TMS: 88/100 on this factor. Category median: 84.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sona Psychiatry & TMS: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
- 5 stars20100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 12 written reviews
- Praise2195%
- Complaints15%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude941%
- Would recommend523%
- Quality & results314%
- Honesty & trust314%
- Speed & response15%
- Communication15%
What customers talk about
We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were both lovely and both treated me with kindness, dignity and respect.”
“Highly recommend Sona to anyone needing high quality mental healthcare.”
“Excellent service from all staff.”
“The staff genuinely cared about the patients and created an environment where I felt comfortable speaking openly about my concerns.”
“I found sona psychiatry and was immediately greeted by a very kind and friendly staff.”
“Isa at the front desk is amazing as well, she is always kind, helpful, and makes communication and scheduling so much easier.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JessicaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I absolutely loved Isa and Berenice! They were both lovely and both treated me with kindness, dignity and respect. Berenice was a great listener and created a safe and peaceful environment. I am hopeful for the future and grateful to be working with Sona
GizelleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sona provides excellent mental healthcare that is so needed in our community! The management of the office is exceptional and gives a great environment to support the knowledgeable and caring providers. Highly recommend Sona to anyone needing high quality mental healthcare.
MaryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The office stuff here is incredible! I came out of there feeling like a million dollars! And
Danielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am very grateful for the care and support I received at this clinic. From the beginning, I felt treated with dignity, respect, and compassion. The staff genuinely cared about the patients and created an environment where I felt comfortable speaking openly about my concerns. The providers were attentive,…
Haley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
After leaving my past psychiatrist because of failed medication I was left very hopeless and discouraged. I found sona psychiatry and was immediately greeted by a very kind and friendly staff. After meeting with Ms Ramirez I regained my hope and was able to find the right medication. I can not recommend them enough!
Rene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience at Sona! The staff here are incredibly friendly, welcoming, and professional. They always make me feel comfortable and treat me with respect. The facility is also very clean, organized, and has a calm atmosphere. I’ve been receiving TMS therapy, and I can honestly say it has made a positive…
Photos
Customer reviews
5.0 ★★★★★ 20 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Diego BujalilLocal Guide · 45 reviewsTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic experience! Knowledgeable staff and a great office space!
Marian Daross3 reviewsTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent office staff and excellent medical staff! Very attentive and caring!
Jessica GailLocal Guide · 21 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI absolutely loved Isa and Berenice! They were both lovely and both treated me with kindness, dignity and respect. Berenice was a great listener and created a safe and peaceful environment. I am hopeful for the future and grateful to be working with Sona
Gizelle Alvarado-HoyLocal Guide · 19 reviewsTotal number of Google reviews Gizelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSona provides excellent mental healthcare that is so needed in our community! The management of the office is exceptional and gives a great environment to support the knowledgeable and caring providers. Highly recommend Sona to anyone needing high quality mental healthcare.
Mary SherwoodLocal Guide · 18 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe office stuff here is incredible! I came out of there feeling like a million dollars! And
John Bryan2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff and positive experience!
Danielle Ross2 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am very grateful for the care and support I received at this clinic. From the beginning, I felt treated with dignity, respect, and compassion. The staff genuinely cared about the patients and created an environment where I felt comfortable speaking openly about my concerns. The providers were attentive, understanding, and focused on helping patients move forward. It is clear that the team is dedicated to making a positive difference in people’s lives. I would highly recommend this clinic.
Robert Rechy7 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe most professional environment you will enter. Highly recommend SONA.
Haley Korte1 reviewTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter leaving my past psychiatrist because of failed medication I was left very hopeless and discouraged. I found sona psychiatry and was immediately greeted by a very kind and friendly staff. After meeting with Ms Ramirez I regained my hope and was able to find the right medication. I can not recommend them enough!
Business details
- Address: 211 Bartlett Dr Ste 104, El Paso, TX 79912
- Phone: (915) 292-2725
- Website: sonapsych.com
- Service area: El Paso, TX