Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Sonny's Auto Repair Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%40+9.7Value 14%87+12.3Replies to reviews 7%36+2.5Momentum penalty69−3.1Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Sonny's Auto Repair Services

Henderson, NV · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #339Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 335 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sonny's Auto Repair Services is better than 69% of auto repair shops.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sonny's Auto Repair Services is better than 40% of auto repair shops.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sonny's Auto Repair Services is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sonny's Auto Repair Services is better than 87% of auto repair shops.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sonny's Auto Repair Services is better than 69% of auto repair shops.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sonny's Auto Repair Services is better than 36% of auto repair shops.D
36

Reviews for your job

Customers hired Sonny's Auto Repair Services for 8 kinds of job.

Sonny's Auto Repair Services for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#97 / 143
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Auto maintenance”

Renee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Parents! You know how we are all out here buying our kids cheap, old cars?! Well, thank goodness for Chris and his team making sure our kiddos are safe! Chris goes above and beyond, checking every detail, and not letting a car leave until it is completely safe to drive. All pricing details are up front, broken down…

Great priceGeneral repairs & maintenanceEngine repairVehicle safety inspection
NealLocal Guide · 897 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Called these guys just to get a price after another garage across town quoted me more than twice what I thought was reasonable to replace an alternator. Chris and his team at Sonny's got me in and repaired for less than half the cost of the other guys and had it done the same day. Everyone there was super polite, professional and straightforward.

Auto maintenance
brittany11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super quick and easy process.

Auto A/C rechargeAuto maintenance
Emily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

LADIES W CAR PROBLEMS COME HERE!!! They won’t take advantage of your lack of knowledge. This place is a 12/10. They fixed issues the last place told me would require new parts just by cleaning them up for free, got me in super last minute for several repairs, overnighted parts to have multiple repairs done by the…

Auto maintenanceElectricalGeneral repairs & maintenance
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience at Sonny’s. Highly recommend. Took care of everything needed on my 2012 Volkswagen Passat. Even better there is a guarantee/warranty on work performed. I will definitely choose Sonny’s for all my future auto repairs. High performing people delivering the quality you expect.I’d like to add that…

Air & cabin filter replacementAuto A/C rechargeAuto maintenance
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Able to get me in quickly, honest diagnosis, great service, and fair pricing.

Auto maintenanceOil change
BrandonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took over a month looking for a shop being very critical. But Chris was very easy to work with and the shop was very welcoming. I had a super odd request, which was to bring lowering springs for a 2015 Honda CR-V. I did not say much to test to this shops knowledge. But Chris did send the quote for the spring…

A/C installation & repairAuto maintenanceBrakes
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very honest and willing to see what the problem was. Shocks and struts needed to be replaced. They fixed the issue right away. I recommend Sonny’s auto in Henderson Nv. I will sure be coming back for auto maintenance. 5+ Stars Customer service was Great. Very Friendly

Auto maintenance
jose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing job great easy to work with you guys and very convenient highly recommend

A/C installation & repairAuto maintenanceGeneral repairs & maintenance
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've taken my 93 jeep everywhere. They always turn it down for the work. Sonny's is amazing. They are quick and super nice. Always there to check up after and reaches out.

Air & cabin filter replacementAuto maintenanceEngine repair
Brigette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do a great job! They let you know what needs done then take care of it quickly for a reasonable price. I send everyone I know here. 😁

Auto maintenanceBrakesOil change
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job on my 2007 car. Good price too!

Auto maintenanceOil changeAuto engine tuning
Darrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were fast, professional and knowledgeable. Cory was helpful with answering additional questions I had regarding my vehicle for future repairs and or services. Their prices are competitive and reasonable. It can be challenging finding a trustworthy mechanic in any city. I’m happy I discovered their shop and…

Auto maintenanceElectrical repairGeneral repairs & maintenance
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceAuto maintenanceOil change
Melyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto A/C rechargeAuto maintenanceGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 6%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance44—
Oil change27—
Brakes17—
Auto maintenance15—
Electrical repair10—
Transmission10—
Wheel alignment10—
Engine repair9—

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