Auto repair shop · Henderson, NV · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%40+9.7Value 14%87+12.3Replies to reviews 7%36+2.5Momentum penalty69−3.1Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#339 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 3%
4.7★★★★★335 Google reviews · 24 photos
92%five-star reviews
4.58★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the shop for its friendly staff, honest communication, and ability to complete services like oil changes, brake repairs, and AC work quickly and affordably. However, several low-star reviews allege dishonest practices, including charging for unnecessary repairs, misdiagnosing issues, and failing to fix reported problems. These complaints contrast with the majority of positive feedback regarding professional service and reasonable pricing.
Google rating: 4.7 out of 5 from 335 reviews (92% five-star).
Reviews on this page: 335 Google reviews (282 with written comments, 7 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 31, 2026.
Service: Auto Repair Shop serving Henderson, Nevada.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Sonny's Auto Repair ServicesAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sonny's Auto Repair Services: 69/100 on this factor. Category median: 89.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sonny's Auto Repair Services: 40/100 on this factor. Category median: 86.C
40
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sonny's Auto Repair Services: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sonny's Auto Repair Services: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sonny's Auto Repair Services: 69/100 on this factor. Category median: 100.B
69
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sonny's Auto Repair Services: 36/100 on this factor. Category median: 60.D
36
Bar = this company · dark tick = category median.
Star ratings
335 Google reviews we collected
4.7of 5
5 stars30892%
4 stars72%
3 stars00%
2 stars21%
1 star185%
Praise vs complaints
Phrases our text analysis found in 282 written reviews
96%praise
Praise61096%
Complaints254%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1938%
Reasonable2754%
Overpriced36%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11518%
Speed & response10617%
Price & value10116%
Honesty & trust9715%
Quality & results9615%
Would recommend7912%
Communication416%
What customers talk about
We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Overall experience was top notch, customer service was great and they were able to do the work professional, in a timely manner and the price was in my budget.”
“…I’m the only one paying 175 a hour for piss poor service and being hung up on and lied to by a receptionist.…”
“Great customer service, reasonable pricing & job completed in a timely manner.”
“Very kind and honest staff, they took care of me as a walk in and got me taken care of in a reasonable amount of time.”
“They will quote you for thousands of dollars of work to be done, I got my car back after 5 minutes the engine suddenly started to misfire, I hobbled t…”
“The quality of their work is honestly outstanding, and that was exactly what I needed.”
“I know what part needed to be replaced they lied said they fixed a different part that was harder to get to well guess what when the one I said was br…”
“had such an amazing experience with this repair shop!”
“…to this place I’m sure I’m the only one paying 175 a hour for piss poor service and being hung up on and lied to by a receptionist.…”
“Absolutely would recommend Sonny's to anyone who needs work done.”
“But after my experience with Sonny's I would not recommend and I will never take another vehicle to Sonny's.”
“Great communication on everything that was going on with the truck.”
People customers mention
Chris26 reviews
Cory9 reviews
Vegas7 reviews
Sonnys5 reviews
Giselle3 reviews
Shop3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sonny's Auto Repair Services for 8 kinds of job. Pick one to see what they paid and said.
MMikeLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
First time taking my 2002 Subaru WRX for service. Overall experience was top notch, customer service was great and they were able to do the work professional, in a timely manner and the price was in my budget. Had some battery issues . But with some TLC they fixed me up and got to pick up my car before the weekend. Would recommend! Thanks
Great priceElectrical repair
SSelia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very kind and honest staff, they took care of me as a walk in and got me taken care of in a reasonable amount of time.
Great priceVehicle safety inspection
GGary8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Very happy with the work performed. Had my oil changed tires rotated and my filters changed. I'll definitely be back
Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
CChristine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I tried to replace an emblem with my BMW on the hood at home. I had to clear out any old rubber grommets left in the body holes using needle-nose pliers. It wasn't successful. I brought it at Sunny's. He fixed it quickly. I always feel this place charges reasonably and office staff is friendly. I recommend Sunny's.
DDamonLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Got my vehicle back to me earlier than expected. Outstanding customer service. In this day and age of questionable repair facility integrity, Sonny's is a shop you can trust.
VVeronica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
had such an amazing experience with this repair shop! The quality of their work is honestly outstanding, and that was exactly what I needed. They were able to get me in the same day, which was a huge relief and something I really appreciated.
Everyone there was so nice, welcoming, and helpful from the moment I…
First time taking my 2002 Subaru WRX for service. Overall experience was top notch, customer service was great and they were able to do the work professional, in a timely manner and the price was in my budget. Had some battery issues . But with some TLC they fixed me up and got to pick up my car before the weekend. Would recommend! Thanks
Price assessment: Great price
Services: Electrical repair
F
Floydy T4 reviewsiTotal number of Google reviews Floydy has written across all businesses on Google Maps, not just this one.
I tried to replace an emblem with my BMW on the hood at home. I had to clear out any old rubber grommets left in the body holes using needle-nose pliers. It wasn't successful. I brought it at Sunny's. He fixed it quickly. I always feel this place charges reasonably and office staff is friendly. I recommend Sunny's.
D
Damon DavieLocal Guide · 69 reviewsiTotal number of Google reviews Damon has written across all businesses on Google Maps, not just this one.
Got my vehicle back to me earlier than expected. Outstanding customer service. In this day and age of questionable repair facility integrity, Sonny's is a shop you can trust.
Price assessment: Reasonable price
Services: Auto engine diagnostic, Transmission replacement
V
Veronica Williams2 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
had such an amazing experience with this repair shop! The quality of their work is honestly outstanding, and that was exactly what I needed. They were able to get me in the same day, which was a huge relief and something I really appreciated.
Everyone there was so nice, welcoming, and helpful from the moment I walked in. You can tell they genuinely care about their customers and take pride in the services they provide. It’s not always easy to find a repair shop that offers both high-quality work and great customer service, but they definitely do.
I’m so glad I found this place and will absolutely be coming back if I ever need anything else. Highly recommend!
C
cucho196713 reviewsiTotal number of Google reviews cucho1967 has written across all businesses on Google Maps, not just this one.
I give this company 5 stars. We were on a road trip back to Arizona when our cooling fan went out in 110 degree weather. The gal up front always had a smile on her face, got us taken care of by the next day so we could get home.
I would recommend them to anyone who needs thier services.
T
TinaLocal Guide · 39 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Was really blown away by Mr. Kidd. Touched by his service, hardwork, and professionalism. Made me actually thankful for a flat tire because meeting him was inspiring. I wish him and the autoshop the best in business and success 🙏
