Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Sonny's Auto Repair Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%40+9.7Value 14%87+12.3Replies to reviews 7%36+2.5Momentum penalty69−3.1Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Sonny's Auto Repair Services

Henderson, NV · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #339Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 335 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sonny's Auto Repair Services is better than 69% of auto repair shops.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sonny's Auto Repair Services is better than 40% of auto repair shops.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sonny's Auto Repair Services is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sonny's Auto Repair Services is better than 87% of auto repair shops.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sonny's Auto Repair Services is better than 69% of auto repair shops.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sonny's Auto Repair Services is better than 36% of auto repair shops.D
36

Reviews for your job

Customers hired Sonny's Auto Repair Services for 8 kinds of job.

Sonny's Auto Repair Services for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#122 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Brakes”

Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This time I got a tune up, oil change and complete repairs like brake light, inside top light and gear shift. These guys make sure everything is working properly. They r super friendly. They have free wi -fi and a color tv. Prices r great.

Great priceTransmissionGeneral repairs & maintenanceWheel alignment
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Extremely professional shop! I came in wanting an estimate and the front desk woman Giselle helped me with a smile on her face. We decided to go with them for the work and we do not regret our decision one bit. Giselle also kept me updated on my work and provided detail about the things done on my car. We’re still…

Auto brake repairVehicle InspectionBrakes
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Went in with a loud screaming noise turned out to just be a rock didn't even charge me and got me on the road. Amazing people and service

Great priceBrakes
Chad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a fantastic experience with Sonny’s Auto Repair and couldn’t be happier with the service I received. My car had multiple issues, and they took the time to thoroughly diagnose everything and fix it properly. Their attention to detail really stood out, and I felt confident that my car was in good hands the…

Great priceSteering & suspension replacementAuto A/C rechargeAuto engine diagnostic
Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cannot thank Chris and his team enough for making sure that my son's car is safe and taken care of! They went above and beyond to check all details and the car is running like new! I also love that the invoice is very clear on cost. There are zero hidden fees, zero charges that you are not aware of, and all service…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Samual4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

There was a lot done to the car so I just wanted to thank everyone who made it happen. I really appreciate it. It's nice to know that the car is in good hands and gives me relief knowing it is all good.

Air & cabin filter replacementAuto brake replacementBrakes
ZACHARYLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very lucky to have brought my Ford Escape here. Chris and Cory were super professional, straightforward, and prompt with making sure my car was able to get back on the road. The car had plenty that needed worked on and they gave me fair and accurate quotes. They were great at communicating clearly to me about what…

Auto brake replacementAuto exhaust system replacementBrakes
BrandonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took over a month looking for a shop being very critical. But Chris was very easy to work with and the shop was very welcoming. I had a super odd request, which was to bring lowering springs for a 2015 Honda CR-V. I did not say much to test to this shops knowledge. But Chris did send the quote for the spring…

A/C installation & repairAuto maintenanceBrakes
Louie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a great experience with Sonny's Auto Repair Services. They fixed my brakes, spark plugs, engine motor, and replaced my coolant quickly and at a fair price. Their customer service was excellent too. I highly recommend them!

BrakesGeneral repairs & maintenance
Brigette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do a great job! They let you know what needs done then take care of it quickly for a reasonable price. I send everyone I know here. 😁

Auto maintenanceBrakesOil change
Alwaynne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience! Need some brake work done on my Jeep Renegade and the work was done very professionally. I got texted the website where they quoted me the price of the work. Every single work was broken down to what parts are needed and how much each part cost and the labor price associated with the job. The final…

Brakes
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I brought my ford explorer in for new front brakes and roaters. They gave me a reasonable quote, got my car in quickly and finished in a couple hours. Great communication and service. Would highly recommend

Brakes
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have taken my Vintage vehicle, 28ft Rv and my micro car to Sonnys. Chris and Rory have been fair, honest and accommodating in both scheduled and emergency service. I would highly recommend

A/C installation & repairAuto A/C rechargeBrakes
JoshuaLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They know their stuff and will take care of your car at a personalized level. My challenger always drives better once they’ve serviced it.

BrakesOil change
Jessica12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great place and great customer service! Will be using for any car repair I need in the future! Thanks guys!

Brakes
Lenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceBrakes
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 6%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance44—
Oil change27—
Brakes17—
Auto maintenance15—
Electrical repair10—
Transmission10—
Wheel alignment10—
Engine repair9—

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