Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
Sono-Marin Pest logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty86−1.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Sono-Marin Pest

Santa Rosa, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #166Position by Experts Score among all companies we track in this category. of 295 wildlife removal services · 4.9★ from 143 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sono-Marin Pest is better than 92% of wildlife removal services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sono-Marin Pest is better than 88% of wildlife removal services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sono-Marin Pest is better than 86% of wildlife removal services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sono-Marin Pest is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sono-Marin Pest is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sono-Marin Pest is better than 72% of wildlife removal services.B
72

Reviews for your job

Customers hired Sono-Marin Pest for 8 kinds of job.

Sono-Marin Pest for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$168
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#93 / 193
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Home inspection”

Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

So nice to have such respectful, dedicated technicians. The tech got our job done very professionally and it took care of our problem.

Paid $200+Great priceHome inspection
alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys know their job and do it effectively and at a reasonable price.

Home inspectionRodent extermination
Avery2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I got 3 quotes from different pest control companies for rodent exclusion and clean up in the crawl space under my house and in the attic. Sono-Marin was the third company to come and do an inspection. Dylan, one of the owners, immediately impressed me with his knowledge, his professionalism, his communication…

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
DavidLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Good communications is 95% of a company's success. I haven't even received Sono-Marin services yet, but their intake communications and advance noticing of my upcoming appointment have been stellar. I'm looking forward to working with them going forward.

Home inspection
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

5-star customer service all around! Communication was fantastic, from the booking call through the reminder emails and the text confirming the time of the tech's arrival. Morgan provided service and he couldn't have been more professional, knowledgeable, or personable. I highly recommend Sono-Marin Pest!

Great priceHome inspection
Sheena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dylan from Sono-Marin is absolutely wonderful! He is kind, caring and knowledgeable!

Paid $200+Reasonable priceHome inspectionRodent exterminationService not listed
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service,friendly,knowledgeable and most importantly the rats are gone!!! Thank you

Paid $200+Reasonable priceHome inspection
MikeLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dylan has taken great care of us. We are extremely happy with the service we have had, his punctuality and his professionalism. I would recommend Sono-Marin Pest in a heartbeat.

Great priceHome inspectionRodent extermination
cookie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Sono-Marin was referred to us by our landscaper and we find the staff responsive, informed, friendly, flexible, punctual and professional. They are growing their business, and I have recommended them to family and neighbors. Our regular technician Richard is always pleasant when he checks in to hear my concerns,…

Paid $100–120Reasonable priceHome inspectionGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Jeffrey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service, knowledgeable and experienced,reasonable prices.

Reasonable priceHome inspection
Lucille3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Courteous phone conversation, prompt service, explanation of problem and solutions. Extremely good customer service be both Dylan and Morgan. I highly recommend this company.

Home inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
LeeEdited 5 months ago★★★★★

Rating only, no written review.

Paid $60–80Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
CARTPGEdited 3 years ago★★★★★

Rating only, no written review.

Home inspection+ Professionalism
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Home inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Ant exterminationHome inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality

Price

$246+127% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination43$81–$323
Ant extermination22$79–$246
Spider extermination18$58–$139
General pest inspection16$63–$128
Home inspection15$68–$168
Hornet & wasp extermination9$81–$214
Bug & insect extermination6$71–$136
General wildlife removal5$214–$426

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