Sono-Marin Pest logo

Sono-Marin Pest

Pest control service · Santa Rosa, CA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty86−1.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#166 of 295 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 143 Google reviews · 10 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
$246typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Sono-Marin Pest at a glance

Google reviewers rate Sono-Marin Pest 4.9 out of 5 based on 143 reviews, with the owner responding to 12% of feedback. Customers frequently praise the company for punctuality, thorough inspections, effective rodent exclusion, and clear communication from staff. Pricing is often described as reasonable relative to the quality of service provided. One recurring criticism involves delayed availability for urgent wasp removal requests, which led some clients to seek immediate service from competitors.

  • Google rating: 4.9 out of 5 from 143 reviews (97% five-star).
  • Reviews on this page: 143 Google reviews (105 with written comments, 1 with photos).
  • Owner responses: the business replied to 12% of reviews.
  • Most recent review: September 30, 2026.
  • Service: Wildlife serving Santa Rosa, California.

Data from Google, last updated November 5, 2026.

Score profile vs other wildlife removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction92Reliability88Craft & service86Value100Momentum100Replies to reviews72Satisfaction: 92 (median 92)Reliability: 88 (median 90)Craft & service: 86 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 72 (median 89)
Sono-Marin PestWildlife Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sono-Marin Pest: 92/100 on this factor. Category median: 92.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sono-Marin Pest: 88/100 on this factor. Category median: 90.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sono-Marin Pest: 86/100 on this factor. Category median: 97.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sono-Marin Pest: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sono-Marin Pest: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sono-Marin Pest: 72/100 on this factor. Category median: 89.B
72

Bar = this company · dark tick = category median.

Star ratings

143 Google reviews we collected

  • 5 stars13997%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 105 written reviews

  • Praise24398%
  • Complaints42%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price420%
  • Reasonable1680%
  • Overpriced00%
  • Not sure00%
$246+127% vs typical wildlife removal services

Middle half of what 12 customers paid ($136–$371) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7129%
  • Quality & results4719%
  • Would recommend4217%
  • Speed & response3916%
  • Communication198%
  • Price & value177%
  • Honesty & trust125%

What customers talk about

We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “On time, efficient, thorough, helpful and personable.”
  • “Stellar communication, attention to detail, extremely thorough, very high qualily, great staff!”
  • “After going though inspections with several companies I would definitely recommend Sono-Marin over the others.”
    “I highly recommend them.”
  • “Every person I've been in contact with has been knowledgable and responsive to our needs for pest control.”
  • “They explained my situation and gave me good advice and attention.”
  • “These guys know their job and do it effectively and at a reasonable price.”
  • “We frequently see or talk with Tyler, Dylan, and Morgan, who have all been warm, professional, reliable, and extremely helpful.”

People customers mention

  • Morgan 12 reviews
  • Dylan 11 reviews
  • Tyler 7 reviews
  • Solutions 6 reviews
  • Richard 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Sono-Marin Pest for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Fantastic! On time, efficient, thorough, helpful and personable. I couldn't ask for a better bunch of professionals!

Paid $80–100Reasonable priceRodent extermination
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

So nice to have such respectful, dedicated technicians. The tech got our job done very professionally and it took care of our problem.

Paid $200+Great priceHome inspection
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Every person I've been in contact with has been knowledgable and responsive to our needs for pest control. Wouldn't think of calling anyone else!

Paid $180–200Reasonable priceHornet & wasp exterminationRodent extermination
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Outstanding! Stellar communication, attention to detail, extremely thorough, very high qualily, great staff!!!

Paid $200+Reasonable priceRodent extermination
Lori8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an awful smell through my heating register and I knew exactly what it was. I called and they came out. I was very impressed with his patience and thorough understanding. He shimmied under my place and bagged the dead rat. He inspected the ducting and surrounding areas. Told me to call if any further problems.…

Paid $140–160Reasonable priceRodent extermination
Sheena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dylan from Sono-Marin is absolutely wonderful! He is kind, caring and knowledgeable!

Paid $200+Reasonable priceHome inspectionRodent exterminationService not listed

Photos

Customer reviews

4.9 ★★★★★ 143 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Linda Dates1 reviewTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic! On time, efficient, thorough, helpful and personable. I couldn't ask for a better bunch of professionals!

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: Rodent extermination
  • Pest type: Ants
Linda Strout4 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So nice to have such respectful, dedicated technicians. The tech got our job done very professionally and it took care of our problem.

  • Price assessment: Great price
  • Price: $200+
  • Services: Home inspection
Ross Townsend5 reviewsTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic service. I've had positive experiences with both Richard and Morgan. Morgan in particular is extremely knowledgable, helpful, and personable. The type of guy that a lot of home service companies are missing: Someone who's passion for the work leads to great results for the customer.

  • Price assessment: Reasonable price
  • Services: Rodent extermination, Ant extermination
Kathy Faherty6 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Every person I've been in contact with has been knowledgable and responsive to our needs for pest control. Wouldn't think of calling anyone else!

  • Price assessment: Reasonable price
  • Price: $180–200
  • Services: Hornet & wasp extermination, Rodent extermination
Response from the owner · a year ago

Thank you for your wonderful feedback, Kathy! We're thrilled to hear that our team has met your pest control needs. Your loyalty means a lot to us, and we're always here to help!

Kathy Hotchkiss3 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dillon and trainee came out today for an inspection and were very friendly and helpful. They explained my situation and gave me good advice and attention. After going though inspections with several companies I would definitely recommend Sono-Marin over the others. Both the office staff, Kitty, and the technicians were knowledgeable and helpful.

Peter Alexander3 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding! Stellar communication, attention to detail, extremely thorough, very high qualily, great staff!!!

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Rodent extermination
alan ziff3 reviewsTotal number of Google reviews alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys know their job and do it effectively and at a reasonable price.

  • Services: Home inspection, Rodent extermination
Avery McGinn2 reviewsTotal number of Google reviews Avery has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I got 3 quotes from different pest control companies for rodent exclusion and clean up in the crawl space under my house and in the attic. Sono-Marin was the third company to come and do an inspection. Dylan, one of the owners, immediately impressed me with his knowledge, his professionalism, his communication skills, his proposed solutions, his pricing, and his meticulously clean service truck. I had confidence that he would take care of the problem and stand behind his work. My confidence was rewarded. The office staff have also been great; their email and text updates make everything clear and keep things on track. I am glad that I kept looking after the first two services did their inspections. Their proposals were more expensive and I did not feel confident in their analysis of what was needed. Sono-Marin's work was thorough, timely, and fairly priced. I have highly recommended the company to friends and neighbors, as well as to my general contractor. Call them first!! I am certain that you will be glad you did!

  • Price assessment: Reasonable price
  • Services: Home inspection, Hornet & wasp extermination, Rodent extermination
David GavrichLocal Guide · 14 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good communications is 95% of a company's success. I haven't even received Sono-Marin services yet, but their intake communications and advance noticing of my upcoming appointment have been stellar. I'm looking forward to working with them going forward.

  • Services: Home inspection
Scott Cohen3 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sono-Marin Pest Solutions is by far the most professional and organized pest control company I've ever dealt with. They always give plenty of advanced notice before appointments, the technician always checks in upon arrival. He takes his time and is meticulous in his work. He removes all spider webs and nests, uses different materials depending on the weather and pests he observes upon inspection, and keeps the rodent bate boxes full.

  • Services: Rodent extermination, Spider extermination, Bug & insect extermination

Sono-Marin Pest on Google Maps →

Business details