House cleaning service · Lisle, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 34 garage cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★479 Google reviews · 22 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$340typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Sophia's Cleaning Service 4.9 out of 5 based on 479 reviews, noting the owner responds to every comment. Customers frequently praise punctuality, thorough deep cleaning, and efficient communication via text or email. Common criticisms include unexpected final costs exceeding estimates, incomplete additional services, and occasional scheduling conflicts or property damage.
Google rating: 4.9 out of 5 from 479 reviews (96% five-star).
Reviews on this page: 479 Google reviews (414 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Garage Cleaning Service serving Lisle, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other garage cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: satisfaction.
Sophia's Cleaning ServiceGarage Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sophia's Cleaning Service: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sophia's Cleaning Service: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sophia's Cleaning Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sophia's Cleaning Service: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sophia's Cleaning Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sophia's Cleaning Service: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
479 Google reviews we collected
4.9of 5
5 stars46096%
4 stars61%
3 stars82%
2 stars20%
1 star31%
Praise vs complaints
Phrases our text analysis found in 414 written reviews
98%praise
Praise77398%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3525%
Reasonable9568%
Overpriced32%
Not sure75%
$340+31% vs typical garage cleaning services
Middle half of what 104 customers paid ($221–$440) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results27535%
Staff & attitude13918%
Speed & response13617%
Would recommend12015%
Communication456%
Price & value456%
Honesty & trust263%
What customers talk about
We read 414 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jannette and her team come monthly and they are always so friendly, professional, thorough, and even my senior cat loves them!”
“A team of 3 came to the house to clean and the house was not in horrible Condition to begin with but the cleaning that needed to be done could not be…”
“She was thorough, professional, and a pleasure to work with.”
“With each visit, the staff from Sophia’s Cleaning showed up exactly on time, were very courteous to us, respectful of our home and kind to our furry pets.”
“I'd happily hire her again and recommend her to anyone.”
“The communication and scheduling were right on point, with super-fast responses and clear guidance throughout.”
“But the relief I felt when I saw the results made this worth every penny.”
“It was VERY expensive but worthwhile as it saved me from having to clean on top of cooking for 25 people.”
“If you're looking for a dependable, high-quality cleaning service, I highly recommend asking for Kasara and her team.”
People customers mention
Laura11 reviews
Rachel11 reviews
Ingrid10 reviews
Lineth9 reviews
Maricela7 reviews
Rosa7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sophia's Cleaning Service for 5 kinds of job. Pick one to see what they paid and said.
Isaiah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★★★★
Ashley did a fantastic job today. She tackled the bathrooms, the kitchen, and the bedroom windows, and everything looks spotless. The timing couldn't be better since we have family coming next weekend. She was thorough, professional, and a pleasure to work with. I'd happily hire her again and recommend her to anyone.
Hannah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Efficient, easy to work with, and did a great job. Will definitely recommend and use again in the future.
Paid $200–250Reasonable priceStandard cleaning
Macy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sophia’s Cleaning service is so wonderful! They came recommended by my neighbor and I can see why! Jannette and her team come monthly and they are always so friendly, professional, thorough, and even my senior cat loves them!
The ability to text with office staff rather than call helps my busy schedule…
Paid $150–200Great priceStandard cleaning
JulianneLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fantastic service! Sophia’s team is on time, efficient and my house his always shiny clean! Highly recommend!!!
Paid $150–200Great priceStandard cleaning
jonathanLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just had our initial deep clean and will be scheduling regular, bi-weekly service with Sophia's because Rosa and Maricela were so excellent and thorough.
Paid $450–500Reasonable priceDeep clean
Sandra12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I'm a first time client of Sophie's. They sent the magnificent Margaret to help me. I couldn't have been more pleased. She blazed in, worked non-stop and left smiling. Can't thank Sophie's and Margaret enough!
They did a move out clean before I listed an apartment, and the place looked fantastic! Would recommend to anyone!
Response from the owner · 12 hours ago
Thank you for the wonderful review! We’re so glad you were happy with the move out cleaning and that the apartment looked fantastic for your listing. We truly appreciate your recommendation and wish you all the best with finding its next residents!
Isaiah Medina4 reviewsiTotal number of Google reviews Isaiah has written across all businesses on Google Maps, not just this one.
Ashley did a fantastic job today. She tackled the bathrooms, the kitchen, and the bedroom windows, and everything looks spotless. The timing couldn't be better since we have family coming next weekend. She was thorough, professional, and a pleasure to work with. I'd happily hire her again and recommend her to anyone.
Price assessment: Great price
Price: $200–250
Services: Standard cleaning, Deep clean
Elizabeth Kuehl6 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Amazing service every time! Can’t speak highly enough about this company! Rosa and Maricela are a great team and their work is amazing. My house is always spotless when they leave
Price assessment: Great price
Services: Standard cleaning
Response from the owner · 7 months ago
Hi Elizabeth, thank you so much for the kind words. We’re really glad you feel taken care of every time, and we appreciate you choosing Sophia’s Cleaning Service for your standard cleaning. See you next visit!
Holly Hudak6 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
October 21, 2026
Today our home was cleaned by Sophia’s Cleaning Service. This is the second time this year we have contracted with them to do a deep clean of our three-story townhouse. With each visit, the staff from Sophia’s Cleaning showed up exactly on time, were very courteous to us, respectful of our home and kind to our furry pets. Today’s cleaning was provided by Alyssa, who is a serious, industrious and kind professional.
Cleaning a home with over three levels can be additionally challenging due to having to run up and down the stairs. During her time with us today, Alyssa vacuumed all the rugs, washed the inside of every single window pane and cleaned 1300 sq ft of wood and vinyl floors with great care. This included the 32 steps that lead from the bottom of the first level to the top of the third.
In addition to her superlative cleaning, Alyssa changed out the bed linens and made the beds, installed our new curtain and liner in the shower, and gave every sq ft of our townhouse her professional and undivided attention.
Alyssa cleaned the kitchen and three bathrooms in a systematic and very detailed fashion. We appreciate that she took great care to use the specific products we provided that are necessary for the different kinds of stone, wood and ceramic materials used in each of these rooms.
We are very impressed with Sophia’s Cleaning Service, and especially Alyssa: who came and cleaned our house today with great respect, care and professionalism.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 4 days ago
Holly, thank you so much for taking the time to write all of this out! Three floors and 32 steps is no small job, and it sounds like Alyssa took care of every inch of it. We're passing your review along to her today, she's going to love reading it. We're glad your furry crew was happy too. Thanks for having us back twice this year, we'll see you next time!
Andre and the Sophia's team
Hannah Bayens5 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Efficient, easy to work with, and did a great job. Will definitely recommend and use again in the future.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 6 days ago
Thanks so much, Hannah! We're really glad the cleaning went smoothly and that we were easy to work with. We appreciate you recommending us, and we'll be happy to come back anytime you need us. - The Sophia's Cleaning team
Macy Galvan5 reviewsiTotal number of Google reviews Macy has written across all businesses on Google Maps, not just this one.
Sophia’s Cleaning service is so wonderful! They came recommended by my neighbor and I can see why! Jannette and her team come monthly and they are always so friendly, professional, thorough, and even my senior cat loves them!
The ability to text with office staff rather than call helps my busy schedule tremendously. And the option to cancel or reschedule if needed is wonderful.
If you are looking for a cleaning team, this is the one. My home always feels so much better after their visits!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · a week ago
Thank you so much, Macy! We’re grateful your neighbor sent you our way, and we’ll make sure Jannette and her team hear your kind words (and that your senior cat approves). Texting with our office is one of the easiest ways to stay on top of things with a busy schedule, so we’re glad it’s working well for you. Plus, our rescheduling flexibility is there to make life simpler, not harder. Thanks for trusting Sophia’s Cleaning Service with your home every month. We look forward to the next visit!
Andre, Sophia’s Cleaning Service
Julianne RizzoLocal Guide · 14 reviewsiTotal number of Google reviews Julianne has written across all businesses on Google Maps, not just this one.
Fantastic service! Sophia’s team is on time, efficient and my house his always shiny clean! Highly recommend!!!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · a week ago
Thank you, Julianne! Showing up on time and doing the job right is what we aim for every visit, so it means a lot to hear your home always feels shiny clean. We’ll pass your note along to the team. Thanks for the recommendation, and we’ll see you at the next cleaning.
Andre, Sophia’s Cleaning Service
Melody Cruz7 reviewsiTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
Maricela’s team was amazing and did such a good job cleaning our space! It smells and looks so clean. I highly recommend them!
Services: Moving-related cleaning
Response from the owner · 2 weeks ago
Thank you for taking the time to leave this review! We’re so happy you love how your space turned out. Maricela’s team takes a lot of pride in their work, and your recommendation means the world to us. We look forward to seeing you again soon!
Jacqueline VestevichLocal Guide · 13 reviewsiTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Highly professional, efficient, effective - just wonderful !
Services: Standard cleaning
Response from the owner · 2 weeks ago
Thank you so much, Jacqueline. "Efficient and effective" is exactly what our team aims for on every standard cleaning, so it means a lot to hear it landed that way in your home. I'll make sure the crew sees your kind words. We're grateful to have you as part of the Sophia's Cleaning Service family here in the western suburbs and look forward to seeing you at your next visit.
