Carpet cleaning service · Tamarac, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#171 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 30%
5.0★★★★★395 Google reviews · 24 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
35%reviews answered by the owner
$240typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional communication, and fair pricing when describing their experiences with carpet, tile, and furniture cleaning services. Recurring themes include thorough work on residential and commercial spaces, with staff often providing maintenance advice and arriving early. While most reviews highlight satisfaction with results, a minority of low-star comments criticize incomplete cleaning on specific surfaces and the requirement for upfront cash or instant payment before assessing the final outcome.
Google rating: 5.0 out of 5 from 395 reviews (98% five-star).
Reviews on this page: 395 Google reviews (377 with written comments, 15 with photos).
Owner responses: the business replied to 35% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SOS Carpet Furniture & Tile Cleaning: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SOS Carpet Furniture & Tile Cleaning: 90/100 on this factor. Category median: 96.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SOS Carpet Furniture & Tile Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SOS Carpet Furniture & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SOS Carpet Furniture & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SOS Carpet Furniture & Tile Cleaning: 54/100 on this factor. Category median: 82.C
54
Bar = this company · dark tick = category median.
Star ratings
395 Google reviews we collected
5.0of 5
5 stars38998%
4 stars21%
3 stars00%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 377 written reviews
100%praise
Praise857100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3955%
Reasonable3144%
Overpriced00%
Not sure11%
$240-13% vs typical carpet cleaning
Middle half of what 52 customers paid ($163–$373) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21825%
Quality & results21425%
Speed & response14217%
Would recommend14016%
Price & value9511%
Communication273%
Honesty & trust243%
What customers talk about
We read 377 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Been using SOS for both commercial & residential for 15+ years & Mitch has always had the nicest, polite & knowledgeable staff each & every time.”
“The crew member was polite, did a great job, and knowledgeable about the services offered.”
“Technician Joe serviced both my tile and carpet today in my Coral Springs business and was on time, professional and kind.”
“I recommend SOS Carpet, Furniture and Tile Cleaning.”
“om the friendly person on the other end of rhe line who scheduled my free estimate, to the owner (Mitch, great guy) coming out to give an estimate tha…”
“Basically I have at best 20% improvement on everything they did and it was definitely not worth it the $500 or taking the day off work to deal with them.”
“The techs were polite, professional, and kept me updated throughout the cleaning process.”
“Mitch and his team are professional, reliable, and consistently deliver excellent results.”
People customers mention
Mitch27 reviews
Julius19 reviews
Joe18 reviews
Mike12 reviews
Que4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SOS Carpet Furniture & Tile Cleaning for 6 kinds of job. Pick one to see what they paid and said.
PPeaky3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I spoke with Mitch, the owner, and he was great. He was very pleasant to talk to and very honest. He got me a date set and scheduled right away.
Zachary came to do the work, and he arrived 15 minutes early. He cleaned the whole house. Some spots still looked questionable after the first pass. He went over those…
Paid $450–500Great priceService not listed
AALocal Guide · 82 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
A nice job cleaning our family room furniture and appreciated the guidance on ways to keep everything looking clean… thank you!
JJenLocal Guide · 392 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is the only service I will call when I need both home and office floor cleaning done. Technician Joe serviced both my tile and carpet today in my Coral Springs business and was on time, professional and kind.
Paid $300–350Reasonable priceCarpet steam cleaningService not listed
HHarrisonLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They always are professional and do a careful job of cleaning our area rugs. Highly recommend.
LLyfeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I couldn't ask for a better tech then Julius. Julius on time, well mannered, and made every effort to get my sofa and carpet looking like new. I would use them again and again.
Thank you Julius!!!! No One Does It Better!!!
JJ4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Forget the rest, just hire S.O.S.
Needed our CARPETS & TILE cleaned. Called a few big name brand companies we’ve used in the past and then remembered how much neighbors had highly recommended S.O.S. Carpet & Tile ~ and now I understand why. From the friendly person on the other end of rhe line who scheduled my free…
Paid $500+Great priceGeneral carpet cleaningService not listed
I spoke with Mitch, the owner, and he was great. He was very pleasant to talk to and very honest. He got me a date set and scheduled right away.
Zachary came to do the work, and he arrived 15 minutes early. He cleaned the whole house. Some spots still looked questionable after the first pass. He went over those spots again while I was there. Some stains are just hard to get out, and he did his best on them.
Zachary was very polite and went above and beyond. I recommend SOS Carpet, Furniture and Tile Cleaning.
Price assessment: Great price
Price: $450–500
Services: Service not listed
D
Donald FritzLocal Guide · 69 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Been using SOS for both commercial & residential for 15+ years & Mitch has always had the nicest, polite & knowledgeable staff each & every time. We have used SOS carpet to clean a 40,000ft office building to something as little as a sofa & has never disappointed on the outcome. Thank you.
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
R
Robert Sol1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I have used this service company several times now to clean my sofa and area rugs. Mitch is easy to book with and Joe is a delight to have in my house. So courteous and does a fantastic job. On time, reliable and fair priced. Considering them for additional tile cleaning.
Services: Carpet steam cleaning
A
A CustomerLocal Guide · 82 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Thank you for your kind words! We're glad we could accommodate your schedule and provide thorough service. Customer satisfaction is our priority, and we're grateful for the opportunity to serve you. If you need anything else in the future, don't hesitate to reach out.
J
Jen CLocal Guide · 392 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
This is the only service I will call when I need both home and office floor cleaning done. Technician Joe serviced both my tile and carpet today in my Coral Springs business and was on time, professional and kind.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, Service not listed
H
Harrison BLocal Guide · 25 reviewsiTotal number of Google reviews Harrison has written across all businesses on Google Maps, not just this one.
Quick response to my call to set up appointment. My carpet looks great! The crew member was polite, did a great job, and knowledgeable about the services offered. We will definitely use them again.
Services: Carpet steam cleaning
Response from the owner · 2 years ago
Glad we could help, thank you for the great feedback!
