RaymondLocal Guide · 2 reviewsTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice location, and great Workers
Sossaman Auto Spa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 80 car detailing servicesPosition by Experts Score among all companies we track in this category. · better than 27%
4.9 ★★★★★ 4,193 Google reviews · 24 photos
93%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review
Sossaman Auto Spa at a glance
Google reviewers rate Sossaman Auto Spa 4.9 out of 5 based on 4,193 reviews, with the owner responding to 96% of feedback. Customers frequently praise the friendly, knowledgeable staff and highlight the value of monthly memberships that include unlimited washes. Positive comments often note that employees are helpful without pushing expensive upgrades. However, some negative reviews describe incomplete washes, water spots, and paint damage, while others criticize loud music during service and perceived unprofessional behavior.
- Google rating: 4.9 out of 5 from 4,193 reviews (93% five-star).
- Reviews on this page: 4,193 Google reviews (3,826 with written comments, 108 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 26, 2026.
- Service: Car Detailing Service serving Mesa, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other car detailing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sossaman Auto Spa: 91/100 on this factor. Category median: 96.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sossaman Auto Spa: 88/100 on this factor. Category median: 96.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sossaman Auto Spa: 99/100 on this factor. Category median: 100.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sossaman Auto Spa: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sossaman Auto Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sossaman Auto Spa: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
4,193 Google reviews we collected
- 5 stars3,91893%
- 4 stars1403%
- 3 stars311%
- 2 stars261%
- 1 star782%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise1,92199%
- Complaints231%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price61044%
- Reasonable71352%
- Overpriced342%
- Not sure242%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,04454%
- Quality & results51927%
- Speed & response1488%
- Would recommend1126%
- Price & value653%
- Communication372%
- Honesty & trust191%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was personable and knowledgeable and I would recommend coming here for sure.”
“Unprofessional employees who flirt with each other and play games using water hoses.”
“Jackson and Bryce provided great service and explained car wash options that fit my needs.”
“Sent an email to the management informing them of the poor work ethic on the job site and requested to cancel my monthly membership.”
“I came in with my Tesla for the first time and he was able to quickly help me get the car in neutral and car wash mode.”
“I agreed, polite, but uncaring and unresponsive.”
“Highly recommend because the experience is all positive.”
“But the review went from 5 stars to one star due to an car playing the loudest music while vacuuming and two employees just sitting at the pay station…”
“This was reasonable even though they don't provide the unlimited towels to use to wipe down inside & outside of my vehicle.”
“00 isn't worth it, I will either go elsewhere or wash my car myself.”
“Jackson was super kind, communicative, explained clearly and did a great job prepping the car.”
“Finding reliable assistance is difficult, and he surpasses a conventional employee.”
“Lied and said there was no manager when I asked for one.”
People customers mention
- Jackson 175 reviews
- Carson 159 reviews
- Jose 48 reviews
- Kris 41 reviews
- David 38 reviews
- Costco 28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sossaman Auto Spa for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Dana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I came here for the first time today and saw carson. He was personable and knowledgeable and I would recommend coming here for sure.
Kliff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Always helpful! Jaxon and the staff made things so easy and the unlimited washes are perfect for us.
Reasonable price
kory6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Jackson and Bryce provided great service and explained car wash options that fit my needs.
Reasonable priceAuto interior vacuuming
L3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★
Destroyed my paint. My car is admittedly ten years old, but I have been going to another carwash consistently for years without issue. I went to this place once, out of convenience, and immediately noticed paint beginning to chip away after the wash. It has since gotten worse. Employees push for 5 star reviews and ask to be mentioned by name.
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Buyer beware Sub par washing. 1 towel is not enough considering the wash does not get all the dirt or water spots. Shouldn't need a wash upgrade for water spots to be absent. Unprofessional employees who flirt with each other and play games using water hoses. Sent an email to the management informing them of the…
Overpriced
MaryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Get the monthly membership, you can go as often as you like. Attendants are great, equipment and grounds are clean.
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 526 | — |
| Vacuuming | 390 | — |
| Auto interior vacuuming | 198 | — |
| Car waxing | 160 | — |
| Polishing | 15 | — |
| Scratch removal | 3 | — |
| Delivery | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 4,193 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Dana Plowman7 reviewsTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI came here for the first time today and saw carson. He was personable and knowledgeable and I would recommend coming here for sure.
Kliff Brown5 reviewsTotal number of Google reviews Kliff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways helpful! Jaxon and the staff made things so easy and the unlimited washes are perfect for us.
- Price assessment: Reasonable price
- Busyness: A little busy
Response from the owner · 2 days ago
Thank you for your wonderful feedback, Kliff! Jaxon and the team will love hearing this. Glad unlimited washes work perfectly for you!
Darla Quick1 reviewTotal number of Google reviews Darla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJackson was fast & kind. Didn’t try to upsell me to a high price point.
- Price assessment: Reasonable price
- Busyness: Not busy
Response from the owner · 2 days ago
Thank you, Darla! We're glad Jackson made your visit smooth and pressure-free. We appreciate you sharing your experience.
Shyann Poling3 reviewsTotal number of Google reviews Shyann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJackson and Bryce were amazing
- Price assessment: Great price
- Services: Polishing, Auto detailing
- Busyness: Not busy
Response from the owner · 2 days ago
We are thrilled to hear about your experience with Jackson and Bryce. We will share your kind words with them!
Alfred Hardgrove1 reviewTotal number of Google reviews Alfred has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJackson is great!
- Price assessment: Great price
- Services: Service not listed
- Busyness: Not busy
Response from the owner · 2 days ago
Thank you for sharing, Alfred. We're glad Jackson made a great impression. We'll be sure to pass along your kind words!
Heather M7 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCarson and Jose are awesome. Best carwash around!
- Price assessment: Reasonable price
- Busyness: Not busy
Response from the owner · 4 months ago
We are grateful Carson and Jose provided such excellent service! Thank you for recognizing our team's dedication, Heather.
kory “kory”6 reviewsTotal number of Google reviews kory has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJackson and Bryce provided great service and explained car wash options that fit my needs.
- Price assessment: Reasonable price
- Services: Auto interior vacuuming
- Busyness: A little busy
Response from the owner · 4 months ago
Thank you for your wonderful feedback, Kory. We are glad Carson explained your options and provided service that fit your needs.
Asizah Swank2 reviewsTotal number of Google reviews Asizah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJackson was friendly and helpful
Response from the owner · 2 days ago
Thank you for taking the time to share this, Asizah. We're glad Jackson made your visit a great one!
alexandra Enriquez6 reviewsTotal number of Google reviews alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJackson deserves 5stars.
- Price assessment: Overpriced
- Busyness: Not busy
Response from the owner · 2 days ago
Thank you, Alexandra! We are honored to hear Jackson made such a great impression. We'll be sure to share your kind words with him.
Business details
- Address: 1342 S Sossaman Rd, Mesa, AZ 85209
- Phone: (480) 830-6644
- Website: sossamanautospa.com
- Service area: Mesa, AZ