Sound Pure LLC

• Communication▲

Sound Pure was very generous with their offer on my trade in. Communication is excellent and I would definitely do business with them in the future.

• Zac

I was in a pinch with a week left before tour and a cracked sound board on my main player. Searching the net for another seasoned Larrivee D10 i found one here. Zac was on topof my order and if he says he's going to do something and call you back in 5 minutes it will probably be 4 minutes. My guitar arrived well packed and mint. It is exactly how they described it. Shipping was as i hoped they got it right out. We will be doing buisness again.

• Would recommend▲

EXCEPTIONAL customer service and just overall pleasure to do business with. Highly recommend

Thanks TR and Adrian for your help today! These folks went out of their way to make sure I got the guitar I wanted and was happy with it. Will be back again in the future.

• Price & value▲
• Communication▲
• Would recommend▲

Soundpure customer service is above and beyond what anyone can reasonably expect. Worked with Chance for a hard to obtain pickguard, I could not secure on my own, for one of my guitars. He worked directly with the luthier and promised to reach out to me when he secured it. All along the process he kept me updated on status and ensured I was completely satisfied. Chance, your effort is sincerely appreciated. I would recommend Soundpure to anyone in need of musical instruments, equipment or supplies.

• Quality & results▲

• Ted

Fantastic service, great recommendations - Daniel and Ted are the best!

• Price & value▼

Update: On September 23rd, I was contacted by SoundPure after the owner saw my review. He offered to refund the original $250 they held back in exchange for me removing or editing this review. While I found it disappointing that the issue was only addressed after I posted a negative review, I agreed to make things right once the refund was received. It has now been 13 days since I received that message, and I still have not received the promised $250 refund. At this point, I am extremely disappointed with how this situation has been handled. I was willing to give SoundPure the benefit of the doubt and follow through on my end, but they have yet to follow through on theirs. Buyers take caution... First the positive - Sound Pure has a great selection of guitars and other musical instruments. Their staff are great and their shipping speeds are almost instant. Now the negative - Should you receive an instrument that requires a return, the nightmare begins. I purchased a $3500 Collings guitar. When I requested information on the condition of the guitar, I was told "It’s perfect. I hate perfect but it’s perfect" - The guitar arrived and it was less than perfect. Dings, dents and scratches all over the guitar. The bridge was also replaced. I requested a return label for a full refund. The label arrived the next morning and the guitar was shipped back to them, arriving back to the store 24 hours later. I was told that they cannot refund credit card transactions (first red flag) and needed to send me a check. 2 weeks went by with no sign of a refund. I was then told a check was cut and I would be receiving it overnight. Another week went by with no sign of the refund. I sent a message stating that I would be filing a dispute if the tracking number was not provided. I never received the tracking, so a dispute was filed. Magically, the check was sent out 48 hours after the dispute was filed. Check arrived and to my surprise, the refund amount was $250 less than the purchase price. Though the guitar did not arrive as described, Sound Pure found it appropriate to hold back $250. Buyers beware - I have purchased over $20,000 in guitars from this store. I have requested assistance with solving this issue, but have not received a response. Please be aware that if you are not pleased with your order, this will most likely happen to you also. Huge disappointment. Feel free to reach out should you have any questions or would like any additional information.

• Quality & results▲
• Price & value▲
• Staff & attitude▲

Excellent service, price, quality, and follow up. I appreciate your professionalism and customer focus!

• Speed & response▲

• Ted

Got one of Soundpure’s regular emails, saw a used studio product I’d been thinking about, called SoundPure, worked with Ted and had it the next day via FedEx. Super experience and the product was everything I’d hoped.

First time shopping at Sound Pure. Absolutely best experience, you could have asked for. My salesman Chance was great. If Im in the market for more gear, Ill definitely see what Sound Pure is offering.