HOUSE CLEANING SERVICES · SAN FRANCISCO, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORESousa Sisters Cleaning
Better than 66% of house cleaning services · #17 of 50
5.0★61 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Sousa Sisters Cleaning for general housekeeping
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 28
All 4 Google reviews tagged “General housekeeping”
★★★★★ Dyuliane · Edited 2 months ago
Very good. Fantastic service! The team arrived on time, worked quickly, and left my house spotless. Will definitely hire them again.
Deep cleanGeneral housekeeping
★★★★★ Jeann · Edited a year ago
Excelente! São as melhores😉
Interior & exterior window cleaningOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Carolyn · 3 years ago
Impeccable service. Highly recommend, they do such a great job.
Deep cleanGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
★★★★★ Patricia · 4 years ago
Rating only, no written review.
General housekeepingMove-out cleaning+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Sousa, grey = house cleaning services average
Rating over time
Price
Not enough reviews with a price yet.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
91
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
82
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
27
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
18
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
55
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
23
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
38
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+7 / −0
Professionalism
+8 / −0
Responsiveness
+6 / −0
Punctuality
+6 / −0
Value
+4 / −0
