HOUSE CLEANING SERVICES · SAN FRANCISCO, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORESousa Sisters Cleaning
Better than 66% of house cleaning services · #17 of 50
5.0★61 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Sousa Sisters Cleaning for mattress cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Mattress cleaning”
★★★★★ Jeann · Edited a year ago
Excelente! São as melhores😉
Interior & exterior window cleaningOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Sousa, grey = house cleaning services average
Rating over time
Price
Not enough reviews with a price yet.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
91
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
82
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
27
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
18
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
55
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
23
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
38
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+7 / −0
Professionalism
+8 / −0
Responsiveness
+6 / −0
Punctuality
+6 / −0
Value
+4 / −0
