HOUSE CLEANING SERVICES · SAN FRANCISCO, CA
Sousa Sisters Cleaning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Sousa Sisters Cleaning

Better than 66% of house cleaning services · #17 of 50

5.0★61 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Sousa Sisters Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 35

All 3 Google reviews tagged “Standard cleaning”

★★★★★ Jeann · Edited a year ago

Excelente! São as melhores😉

Interior & exterior window cleaningOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Tara · 4 years ago

Sousa Sisters have been cleaning my apartment every other week for a few months now. They stand out with excellent communication, they are reliable with the schedule, attention to detail, and their maintenance cleaning goes above and beyond other companies I've worked with in the past (more frequent fridge cleaning,…

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Amy · 4 years ago

Bianca, Eliane and others on their team have cleaned our multi-level condo weekly since 2014 and I can't recommend them highly enough! They have excellent attention to detail (cleaning our toothbrush holder!), consistently ensuring our home looks flawless. They are never late, never cancel and are 100% trustworthy.…

Standard cleaning+ Punctuality+ Professionalism

vs category

Blue = Sousa, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q1: 5.00★ (1 reviews)2024-Q1: 5.00★ (3 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 5.00★ (1 reviews)2025-Q2: 5.00★ (3 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 5.00★ (4 reviews)2026-Q1: 5.00★ (9 reviews)2026-Q2: 5.00★ (3 reviews)2026-Q3: 5.00★ (14 reviews)2026-Q4: 5.00★ (2 reviews)2023-Q12024-Q12025-Q12026-Q12026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
91
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
82
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
27
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
18
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
55
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
23
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
38

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+7 / −0
Professionalism
+8 / −0
Responsiveness
+6 / −0
Punctuality
+6 / −0
Value
+4 / −0

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