Analyzing 7,516,2227.5M ReviewsFor 21,18021.2K Experts

Experts Reviews · Company report
South Bay Custom Closets logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%87+22.7Value 15%95+14.5Craft & service penalty98−0.2Momentum penalty78−2.2Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

South Bay Custom Closets

Downey, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.9★ from 76 Google reviews

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Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.South Bay Custom Closets is better than 92% of closet designers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.South Bay Custom Closets is better than 87% of closet designers.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.South Bay Custom Closets is better than 98% of closet designers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.South Bay Custom Closets is better than 95% of closet designers.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.South Bay Custom Closets is better than 78% of closet designers.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.South Bay Custom Closets is better than —% of closet designers.–
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Reviews for your job

Customers hired South Bay Custom Closets for 4 kinds of job.

South Bay Custom Closets for custom cabinet design & installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom cabinet design & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 16

All 5 Google reviews tagged “Custom cabinet design & installation”

Conrad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed some organization in my garage and decided to go with SBCC. I already had a general idea of what I wanted, so I was able to shop around for pricing. SBCC was very competitive and also brought up a couple logistics issues I didn't consider (tops of doors hitting the garage door rail, clearance on the sides,…

Custom cabinet design & installation+ Quality+ Professionalism+ Value
Lydia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used South Bay custom closets for custom cabinets and slat walls in our garage. Judith did our design consultation and was great. She understood everything we wanted and that came together in our proposal. We had 3 days of installation and everything went smoothly and the team did a great job cleaning everything…

Custom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
CaitlinLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I really can't say enough good things about my experience with South Bay Custom Closets! In our den, we had some very old Pasadena Closets with a trifold door that finally fell off, and we wanted an upgrade. Their designer Nadya came over to help us configure options that would work within our budget. While she was…

Cabinet designCabinet installationCustom cabinet design & installation
Kristen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bruce is amazing. He is very professional and responsive, and had some wonderful ideas for how to make our closets work well for us. Most importantly, the quality is top notch! We are so happy with the way everything turned out. Highly recommend!!!

Cabinet installationCustom cabinet design & installation+ Responsiveness+ Quality+ Professionalism
Nader10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Custom cabinet design & installation5—
Custom closet design & installation3—
Cabinet installation3—
Cabinet design2—

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